Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Thanks to the customer service agent Joyce! Very helpful service. :)
Easy to set and parcel was sent to me in Australia very quickly
Hi Matthew,
Many thanks for the 5 star review!
While I paid for priority shipping, the package sat for over a week to be cleared through import.
Hi Marian,
Please note, all transit times stated for the courier services from our website are subject to any transit or connection delays and local customs clearance. Customs are government lead departments and any delays that incur in relation to the clearance for shipments through your local customs are beyond both our control and the couriers. You can find further information from section 9.1 on our terms of trade https://www.forward2me.com/terms-of-trade/
Kind Regards
Hayley
Make my shopping lists more easy to get its done. Fast and easy also good support on request.
They were very fast sending my package from the UK to the US. I would use them again!
She is one of the best, thanks to her, and sha was quickly answered and solve my problem
Hi Rayan,
Thanks for the feedback.
I'm so glad to hear that Girlie was able to provide you with exceptional assistance.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Great support and help given to a new user of the platform via live chat and also whatsapp
Trusted company, many thanks for REGILYN customer service Forward2me Preston for helping me more than expectation. Thank you!
HI Nopemwan,
Thank you so much for your kind words and positive feedback! We are happy to hear that you had a great experience with REGILYN and our customer service team at Forward2me Preston.
Our goal is to exceed expectations and provide top-notch service, and it's truly rewarding to know that we've achieved that for you.
Many thanks,
Aimee
Nica helped get me my order after it got sent back she kept me updated throughout the process
Hello Robert,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Nica was able to assist you in getting your order, even after it encountered some challenges. Providing excellent service and keeping our customers informed every step of the way is always our top priority.
If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Regilyn
Had a few problems but customer support solved them.
Hi Esad,
Many thanks for the 5 star review!
It arrives quickly and I always get a message when my mail arrives safely in the warehouse.
Very nice customer service:)
Had a large package that requires extra work. Went like a breeze ;)
Very helpful service, however response timing was quite long and in the middle hours of the night
All the time, I could get quick response and attentive support by the customer service. Thank you!
First time using a forwarding service. I had a perfect experience and will definitely use it again.
It was a great service for me.
I didn't have to wait long time to receive items.
I saved the tax, but due to a lack of shipment options, I paid very high shipping.
Hi Tal.
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Regilyn (UK warehouse) helped me to changed one of my Shopping Assistant order, that's a 5 stars service right there!
Hi,
Many thanks for the 5 star review for Regilyn!
Fast respond
Nica was so helpful and kind and nice
I love to deal with this company for many years
Hi Tahani
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Nica.
I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Great forwarder. Easy to use and friendly customer service
- Visit Website
- Preston, Lancashire, United Kingdom
- Edit business info
Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roman,
Many thanks for the 5 star review for Joyce!