Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Great customer service just need to be patient
Thank you for your return call Kat and many thanks to Jane and Aimee
The issue was skillfully and promptly resolved by Nica, and her exceptional service left me feeling thoroughly content and pleased with the outcome.
Hello Yanneke,
We truly appreciate your kind words and the time you took to share your positive experience with our customer service, particularly Nica's efficient assistance.
If you ever have any more questions or need further assistance, please feel free to reach out. We're here to assist you at any time.
Best regards,
Aimee
An issue with a package at the US address was resolved quickly by Nica and Aimee with timely updates.
Hi Perry,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Nica provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Thank You. Looking for more Forwards with You;-) Great comunication and very fast shipping. Great service after brexit.
Good turnaround on package from Germany to UK but pricing could be more transparent and service cheaper.
Hi Edward
Many thanks for your feedback.
We are sorry that you can only provide us with a 4* rating.
If you are shipping from our Germany warehouse to UK then DHL is the more reliable and cost effective courier service. DHL shipping prices are calculated based on volume which means it it usually more cost effective for you to ship more items together under 1 shipment rather than sending single light weight items. I have done some calculations based on your recent package that you shipped from our Germany warehouse to UK and a shipment (single or multi piece) sent with DHL Economy or Express from our Germany warehouse with a total chargeable weight up to 1 kg would be the same shipping price excluding any additional repack charges if you did choose to consolidate. Therefore, the more low weight packages that you process for shipping together as a multi piece with DHL, as long as the total overall chargeable weight (actual or volumetric weight) of the goods in each package does not exceed 1 kg, the better the value to you for the shipping costs. In conclusion, to make the shipping price more cost effective for you we would advise that you order some additional items to your Germany inbox and have these shipped alongside your 1 single electronics package as this would have ensured you would get the very best overall shipping cost for your goods and you would have received more items to your address in UK for the exact same shipping price as 1 package.
We hope this clarifies this matter and you will consider your current rating of our service.
Please do let us know if you have any further questions.
Kind Regards
Hayley
Will drive you my comments in nearly future, still I am very new to forward2me
Hi Ebrahim,
Thank you for your feedback! We're glad to hear that you're considering sharing your comments in the near future. We understand that navigating new services can sometimes be a learning curve, so if you have any questions or need assistance with anything related to forward2me, feel free to reach out.
We're here to help make your experience as smooth as possible!
I'm very thankful for this service, they have been reliable for me so far.
I had some questions and requests that Joyce from the UK warehouse helped me with
Fast response, informative and helpful
Thanks!
Hello Guy,
Thanks for the 5 star review for Joyce!
Great communication and service. Very receptive and quick attendant. Quick send!
Hello Marina,
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated. If you ever need anything else, don't hesitate to reach out. We're here to help!
I filled-in web support form and got problem solved within 24 hours.
Thanks NICA at Germany warehouse.
Hi WP,
Thank you for your kind words! We're thrilled to hear that you had a brilliant support experience with our web support team. We understand the importance of timely resolutions, and we're delighted that NICA at our Germany warehouse could promptly solve your problem.
Your satisfaction is our top priority, and we're here to assist you with any further questions or support you may need in the future. If there's anything else we can do to enhance your experience, please feel free to let us know.
Once again, thank you for choosing our service, and we look forward to providing you with excellent support for all your future needs!
Best regards,
Aimee
- Polite
- Constant communication
- Very flexible with requests
I woukd like that u put more employees to replay on tge email and more ppl to replay to the phone and whats
Hi Hanan.
Many thanks for your feedback.
We are sorry to see that you have only provided us with 1* rating and we apologize for the delays with us responding.
Unfortunately due to the fast approaching holiday season, we are experiencing a much higher volume of queries through all of our available communication channels and this is resulting in us failing to be able to hit our usual response targets at the moment. Please be assured our customer experience team are all working as fast as possible to respond to all queries as soon as they can.
We want to thank you for using our service and your patience while we work through these issues.
We would also appreciate it if you could reconsider your rating.
Please do not hesitate to contact me if you need anything further.
Kind Regards
Hayley
Quick repsonse to questions and items well repacked! Could have done with a picture of item after being unpacked.
Hi Dirk,
Many thanks for your feedback.
We can offer additional content images of your package (s) if required.
Contents images can help you verify any damages or identify the contents of your packages and contents images would also assist you with deciding whether a repack service would be required for your goods prior to shipping.
We would need to request contents images for your package (s) by sending the request through to our warehouse team on your behalf. Please note there is usually an additional fee applied for each contents image that is requested.
To request a contents image of your package (s), once your package (s) have been processed to your account, please send an email or message to our customer experience team at info@forward2me.com and we will be more than happy to assist you further with this.
I hope this helps you further.
Kind Regards
Hayley
My experience is related to an inquiry I sent via WhatsApp, and it was answered clearly and quickly by the GIRLIE worker
Dear Ousama,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Girlie ".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
Quick and fast! I will use again soon
Never knew there was a company that did this
Get what I want
Great, friendly fast help. I had a tricky issue but they took care of everything so I could relax
Very pleased with the concise and quick response to my query by HONEY for my shipment at London warehouse
Hi Agastya.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agent, Honey.
I shall pass on your gratitude to them personally.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I'm very satisfied with my order it came on time didn't had issues and my stuff was well packaged.
This was my first experience with Forward2Me and it worked well shipping from UK to US. Package was fragile and they repacked it very well.
I made a good purchase. Customer support was very helpful and accommodating my needs.
Hi Atsushi,
Many thanks for the 5 star review!
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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Hi VAHAB,
Thank you for taking the time to leave your feedback! We're delighted to hear that you had a positive experience with our customer service team, and we greatly appreciate your patience and understanding throughout the process.
We'll be sure to pass on your kind words to Kat, Jane, Aimee, and the rest of our team. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Best regards,
Regilyn