Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I always appreciate your quick response, and package is well repacked and shipping is very fast. Awesome!
Combine and repack has become expensive and the selection of courier has to be done before combine and select option is selected.
I had a good experience specially with 'GIRLIE' he helps.a lot to get better and forward my package as soon as possible
Thanks a lot
Hi Seifeddine,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that GIRLIE provided you with helpful and professional support.
We will make sure to pass on your kind words to GIRLIE and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Why havent I found this before! Fantastic fast service
I live in the USA and this site easily allows me to shop in the UK and Europe from merchants who won't ship to me. It has expanded my buying options
As usual forward2me services is fast and safe package, the teem is very understanding and very kind.
Delivery was damaged already by forward2me, poor repacking, delivery was damaged when received.
Bad complaint management
Hi SV
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We have located your support ticket and we will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Got very good experience using Forward2me - UK (York House, Green Lane West, Preston). REGILYN helped me with every question and issue. Highly recommended.
Hello Denis,
Thank you so much for your positive feedback! I'm delighted to hear that you had a great experience with our service and that I could assist you effectively.
We strive to provide efficient and reliable service, and it's always rewarding to hear when we've met our customers' expectations. If you have any more questions or if there's anything else we can assist you with, feel free to reach out.
Thank you again for choosing forward2me. We appreciate your business and look forward to serving you in the future.
Best regards,
Regilyn
Simply excellent! Precise, comperhensive, and simple - Honey solved my inquiry in no time. Thank you. Keep up the good work.
Hi Djordje,
Thank you so much for your positive feedback! We're delighted to hear that your experience with our service was excellent.
Our team is committed to providing precise, comprehensive, and simple solutions to ensure our customers' satisfaction.
We appreciate your kind words and encouragement. If you ever have more inquiries or need assistance in the future, please don't hesitate to reach out. We're here to help.
Thank you again for choosing us, and we look forward to serving you again.
Aimee
JOYCE guide me step by step in detail with my first purchase. The best costumer support I ever had.
Hi Armado,
Many thanks for the 5 star review for Joyce❤️
Shipped a large electronic item from Italy to Forward2me Germany - all worked seamlessly! Thanks so much for your help Nica! :): ) :)
Hi Peter.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
As always good service. NICA from Customer Support is professional and very helpful. I will use Forward2me in the future.
I needed assistance with my package today and REGILYN was wonderful. Thank you so much for your help.:-)
Hi Leah,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Regilyn provided you with helpful and professional support.
We will make sure to pass on your kind words to Regilyn and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
This process couldn't be any easier! It's uncomplicated and a very fast turnaround. I literally have no complaints! Thank you!
Customerservice is obtuse, never really responding to the problem at hand, leave you struggling with customs.
I used transport service that impossible direct sending from Amazon.de.But it was possible due to this sirvice.
It took a little while to figure everything out, but now that I have the hang of it I will be using Forward2Me again!
Great repacking for a massive but delicate shipment. Great protection and labeling on the packaging allowed a safe overseas delivery.
I like to ship with forward2me its easy and nice but another time also i want to delivery whith dhl also do the amount for dhl less olease
Service works well and the customer service rep, Jane, I talked to responded instantly and clearly when I needed help.
Hi Claire,
Thank you for your feedback! We take pride in providing efficient and responsive customer service, and it's wonderful to know that Jane was able to assist you promptly and clearly. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Many thanks,
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Robin,
Thank you for your feedback. We understand your concerns about the cost of our combine and repack services, as well as the need to choose a courier before selecting the combine and select option.
Please note that you can always contact our customer service team to explore alternative shipping costs with different couriers.
Since you have multiple packages, it's best to combine them for better shipping rates. Your recent shipment with UPS had an actual weight of 3.00 kg but a volumetric weight of 7.39 kg. Shipping costs are based on volumetric weight, not actual weight on this occasion. If the packages weren't combined and repacked, your shipping costs would be higher based on the original boxes from the seller.
I hope this clarifies.
Many thanks,
Forward2me