Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Support desk was very friendly and helpful
Resolved my issues
Just a bit slow because of the situation in japan warehouse
Had multiple orders repackaged and shipped to me. Great service everything arrived in perfect condition.
Satisfied with the service provided.
Goods arrived safety and well packed.
Progress updated accordingly.
First, my package arrived with foward2me and was flagged "requires repackaging". The only option I could choose was their Repack service, when I tried to choose this I was informed that there were 600+ packages in the queue and there would be a delay.
Second I contacted forward2me to try to forward the original package. I was told it could be flagged for 2 reasons, either the packaging is poor OR the packaging could be made smaller. However as it "could" be poorly packaged forward2me would not be held responsible if my goods arrived damage. So at this point my package was being held for ransom. I could have it forwarded without any protection or wait for additional services. I then pressed the issue and was told the package was flagged for repack because they felt the packaging was too big. Also, when I did look into options with repack I had to choose between cost or safety as a priority. Seriously? Why should I be forced to choose? Did I sign up to a gambling website?
Third, my package was delayed with the courier. The only option shipping option I could choose with forward2me was Priority 1-3 business days. I watched the tracking as my package sat at a depot for 7 days. This is not uncommon for my area as I'm semi-rural. When I asked forward2me to chase the courier I was told there is nothing they can do as it's out of their hands. Very disappointing given it's the sender who has leverage with a courier company. There is a lot they could do as a business who the courier would want to keep happy.
Lastly I am seeking a refund from the courier for not meeting the delivery SLA on my package. Forward2me have conveniently stopped replying to my emails. It currently looks like Priority service was not even available for my area however forward2me happily sold me Priority and charged me for it.
All in all this was a terribly frustrating experience. I highly recommend trying a different company.
Fast shipping, easy to use and reasonable pricing.
Thanks Joyce for your professional service. Nice and quick.
Many thanks for the 5 star review for Joyce❤️
Very very good appreciated
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
Shipment within one week from jp to ger
But costs more than the ordered product (155€)
That reduces one Star in my Review
Hi Tobias.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We are more than happy to look into a like for like price match for you. I was wondering if you would be happy to contact us directly at info@forward2me.com to provide us with the details and shipping prices sourced from other forwarding agencies, including their additional consolidation fee, as a price comparison for your package (s) that have been sent through our service.
If we do see a significant difference in the courier service and shipping price that you paid through our company in comparison to the shipping price offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
I encountered an issue when I tried to purchase food, but they were very helpful, and I got my goodies for Christmas!
Forward2Me is so professional and legit. There are 2 ladies in the US Wharehouse in Delaware that's Kat & Honey their assistance was invaluable.
Hi Francis,
It's wonderful to hear that you had a positive experience with Forward2Me and specifically received excellent assistance from Kat and Honey at their warehouse in Delaware. Thank you for taking the time to share your feedback, and if you have any further comments or questions, please don't hesitate to reach out.
Many thanks,
Aimee
Very quick service, everything good! I am very happy with it, they done the deal :) Good and helpfull answer from Kat
Keep up the good work guys.
Hi Jur.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Nica was very helpful! She followed my issue until it was solved and I got my package! Great service and really nice agent!
Hello Lipaz,
Thank you for sharing your feedback with us! We greatly appreciate your kind words and are delighted to hear about your positive experience with GIRLIE.
If you have any more questions or require further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction.
Thank you once again for choosing our services, and we look forward to serving you in the future.
Kind regards,
Aimee
Thank you for the fast service ans attention to my queries! Give it 10/10 for Regilyn and hoping for more shipment with you
Hi Sib,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Regilyn provided you with helpful and professional support.
We will make sure to pass on your kind words to Regilyn and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Fast shipment and good service. I bought a lot from EU and UK, I can get the parcel info soon after the parcel arrives, and shipped quickly.
Nica was a great support she did helped me alot you just need to be careful if your items has batteries or not
Hi Hasan,
Many thanks for the 5 star review for Nica!
Very nice, comely and quick assistance made me dread less from this new style of phoneless support s
Overall was very good. The only issue was the waiting time for repacking Al thought I didn't even ask for it but was forced to.
Hi Amit
Thanks for your feedback.
There are 2 reasons why we mark packages received as 'Repacking Required'.
1.We have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping
2. We feel there would be a sufficient amount of excess space to save you by repacking.
The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance, please contact our Customer Experience team.
Kind Regards
Hayley
There was an issue with my package with the carrier, nica worked with me to get it resolved and my item was delivered!
Hi HW,
That's wonderful to hear! We're delighted that Nica was able to assist you effectively and resolve the issue with your package. Our team strives to provide excellent service, and it's always rewarding to receive positive feedback like yours. If you have any more concerns or need further assistance in the future, please don't hesitate to reach out. Thank you for taking the time to share your experience with us!
Many thanks,
Aimee
Thank you to the customer service team for their constant assistance in solving all the problems we face, and special thanks to #JANE
Hi Aziz,
Many thanks for the 5 star review for Jane!
Thank you for the help and excellent services, special thanks to #JOYCE and #JANE for solving my problem
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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Hi Tingting,
Many thanks for your feedback.
Due to unforeseen circumstances outside of our control we were experiencing delays at our Japanese warehouse which was affecting every aspect of the service, such as receiving and repacking parcels, dispatching shipments and enquires with the team in Japan. We have recently moved to a new location in Japan. All customers have been sent an email regarding the change of address in Japan to allow them time to change the delivery details with their retailers. The new Japan address will be displayed from customer accounts immediately. Please don't worry if you have already had orders sent to the old Japan warehouse address as we will be arranging collections from the old address for up to one month.
We sincerely apologize for any inconvenience this has caused.
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley