Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Great service but it's on the expensive side compared to other mail forwarding companies. Hope they revise their pricing.
Good communication and continuous update regarding status of your items. Well secured packaging. Recommended services
I had a query over an item description for shipping charges, Kat Santiago dealt with it promptly and efficiently.
Hi Gerard.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Amazing customer service and super fast responder. Just wished to have better known shipping options beforehand but overall really good
Easy to organize from it´s website. Every movement is noticed by email. In a very short time I got my package.
I've used Forward2Me a few times now and they always forward my packages quickly. The website is easy to use. Never any issues.
Everything came in great condition and really fast 1-2 business days. I would definitely use this again!
Regular, rapid e-mail updates and answers to questions.
A completely hassle-free experience, thank you!
This is a very professional experience, all my goods are always well taking care and I have only good recommendations to make here.
Hi Frederique
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 3* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
I have used this site 3 times now (UK and Germany) to get shirts they don't sell in America. It works! 👍🏼
I use forward2me constantly, from three countries, and have been pleased with the results every time.
Thank you Girlie for your prompt, kind and expeditious help to set up my Japanese warehouse address!
Hi Rickie,
Thank you for sharing your feedback with us. We're happy to hear about your positive experience with Girlie while setting up your Japanese warehouse address.
Please check our website for more information with our parcelforwarding at Japan warehouse https://www.forward2me.com/warehouses/japan/.
If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to ensure your experience with us remains smooth and hassle-free.
Once again, thank you for choosing our services, and we look forward to serving you in the future.
Best regards,
Thanks for your help,HONEY
Assisting with my package.
Fast response, kind and personal assistance.
Great!
Hi Dor.
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Never had a problem until now. E-mail correspondence is also polite and reliable. I will continue to use it.
I have come across Aimee on several occasions and the services received were always excellent.
Many thanks!
Hi Kenneth.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Fantastic service. Chris (from UK warehouse) provided timely feedback for queries raised. Supported throughout till the shipment was shipped out.
Hi Josef.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and timely communication that was provided to you by our Senior Customer Experience agent, Chris.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
The parcel processing was very quick. There were quite many delivery options. Positive experience after all
Efficient work, rapid reply, reasonable price and trustworthy staff (Honey Angela), all combined make me easier to e-shopping in britain
Hi LE.L
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agent, Honey
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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Hi Hosam
Thanks for your feedback.
At forward2me, we have always been transparent about our pricing and we guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley