Forward2Me

Hello Sammy,

We're truly delighted to hear about your positive experience! Jane's dedication to providing you with swift responses and going the extra mile to ensure you fully understood the requirements is a testament to our commitment to outstanding customer service.

At Forward2Me, we aim to make every interaction as seamless and informative as possible, and your kind words affirm that we're on the right track. We greatly appreciate your appreciation and thank you for choosing us.

If you ever need our assistance in the future, please don't hesitate to reach out.

Your satisfaction is our priority, and we'll continue to provide you with the exceptional service you've come to expect.

Best Regards,
Regilyn

Hi Murat

Thanks for your review.
As per our terms of use section 7 we may share data with selected third parties. Forward2me send the review request email to you with the Site Jabber review link included. All customers who ship through our service will receive a review request from us to their registered email once a shipment has been confirmed as delivered by the courier tracking. The review email does not come from a third party company but by submitting a review from the link you would be entering into an agreement for us to process some of your personal data for marketing purposes.
If you do not wish to receive any notification emails relating to our service, there is the option to select the 'Unsubscribe' at the bottom of any emails that we send to you and we can also arrange for feedback notifications to be switched off from your account if required. Please contact our Customer Experience team to request this in writing.

I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.

Kind Regards

Hayley

Dear Maryam,

Thank you so much for taking the time to share your positive feedback with us.

We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Christine".

At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience.

Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.

Best regards,

Hi Philippa.

Thank you so much for your feedback. What an absolutely amazing review!
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kevin and the rest of the customer experience team.
I will make sure to pass on your gratitude to them all personally.

We look forward to offering you our shipping services again very soon.

Kind regards,

Hayley

Hi Eirini,

Thank you so much for your kind words! We're happy to hear that you had a positive experience with our service and that Honey provided excellent customer care for your packages at our US warehouse.

We strive to make the shipping process as smooth as possible, and it's wonderful to know that we met your expectations.

If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We truly appreciate your feedback and value your business.

Thank you for choosing us!

Many thanks,
Aimee

Hi Saif,

Thanks for your feedback.

Every customer can store it for free for up to 30 days before any storage charges apply. This can be a convenient service for individuals or businesses that need temporary storage for their belongings or inventory.
We will make sure to pass on your kind words to Nica and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!

Warm regards,
Aimee
Customer Experience Forward2me

Hi Andrea.

Many thanks for your feedback.

We are sorry that you felt dissatisfied with our service.

Due to your package containing prescription medication we have to adhere to the country specific import restrictions and regulations that are provided to us by the couriers as per local customs authorities.
Unfortunately this can sometimes mean that for certain countries we, as a forwarding agency, are not authorized to ship prescription or non prescription medication of any kind internationally with the couriers.

As a forwarding company we understand that it is difficult to access certain medications for some of customers internationally or it is just not internet accessible like in UK. If you refer to our prohibited items page on our website you will also see that medication (17. 3. 16 Drugs-including all over-the-counter, prescription and legal drugs as well as illegal drugs / narcotics) are stated as an item that can be prohibited for us to ship. I cannot see that you had contacted us about your intension to purchase medication prior to you purchasing the order from the online pharmacy. If you had inquired with us prior to purchase we would have been able to inform you about the relevant country specific import restrictions for your medication prior to receipt.

I feel that you were provided with a high level of service from the customer experience team and we tried our best to assist you with the shipping issues relating to your medication.

I can see that there was a slight delay with the document and repack request coming back from our warehouse and we are advising all customers to be aware that due to the ongoing industrial action with Royal Mail, this is causing large spikes in our workloads, and resulting in us struggling to hit targets on multiple occasions.

We want to thank you for using our service and your patience while we work through these issues.

We would also appreciate it if you could reconsider your rating.

Kind Regards

Hayley