Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I have needed assistance with orders twice and always found Forward2me to be polite and very fast to respond to calls and emails, 5 star
I thank the employee HONEY ANGELA for his good dealings with me and for his quick response to my inquiries and solutions.The speed of completing my shipment and dealing with me was excellent
Experienced some issues with damaged goods, but customer service (Aimee) was very helpfull and provided a good resolution. Happy with the service.
Hi Stefaan,
Thanks for your feedback.
I am happy I was able to provide you with the support you needed throughout the process.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
I was having difficulty resolving my problem for days, which was resolved very quickly by honey, thank you very much honey!
Hello Milena,
We would like to express our sincere gratitude for your kind words and positive feedback regarding your recent experience with Forward2me.
We understand that resolving concerns can be challenging, and we are thrilled to hear that Honey provided you with prompt and effective assistance. Our team works hard to ensure that our customers receive the best service possible, and your feedback reaffirms that we are on the right track.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority.
Once again, thank you for choosing Forward2me. We appreciate your trust and look forward to serving you in the future.
Best regards,
Regilyn
Service works but a very expensive experience, not sure why i am being forced to write 50 words either!
Hi Joseph,
Thank you for taking the time to share your valuable feedback with us. At Forward2me, we are committed to continuously improving our services and ensuring that your shipping experience is seamless, transparent, and worry-free.
To address your concerns and provide added value to our customers, we offer two features that you may find beneficial:
Price Match Guarantee: We understand the importance of getting the best value for your money. If you come across a competitor offering a better price for the same service, our Price Match Guarantee has you covered. Simply share the details with us, and we will match that better price. Learn more about this feature here.
Free Return to Sender: In the event that the shipping costs exceed your expectations, even after exploring various options, our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service here.
Our primary goal with these features is to provide you with a risk-free shipping experience and ensure your satisfaction with our services.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Forward2me, and we look forward to serving you in the future.
Warm regards,
Forward2me
Joyce was very helpful. Joyce helped me translate the Japan address for forward2me. Joyce is very efficient and knowledgeable. Thank you
Hi Matt.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Did 1 delivery and expected the price to be lower, as per the pricing guide. Still waiting for the parcel delivery
Hi Nelson
Thanks for your feedback.
FedEx Connect is classified as a budget economy service. The transit times for FedEx Connect can be much longer in comparison to FedEx Economy or Priority service. The tracking updates for shipments with FedEx Connect can also be delayed as they do not fully update until the shipment reaches the destination country and are scanned by the local third party courier. All shipments that are sent through the FedEx Connect service are cleared through the local postal services within the destination country and this is a non signatory required courier services. Usually FedEx Connect service can take up to 14 days for delivery to be completed. Your package has since been confirmed as delivered on 7th Feb 23@13:28 local time. We feel you have had a very successful first delivery experience through the FedEx Connect service.
For peace of mind for all of our customers, forward2me offers a price match, free return to sender, and refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Well appreciated with the service and very professional. Thank you Joyce for the service
Many thanks for the 5 star review for Joyce❤️
They are very helpful and professional.well appreciated with the response.
I have had great success in getting my Euro items through F2Me, however, the shipping costs have gotten quite expensive.
Hi Cathy.
Thanks for your feedback.
We are committed to offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
When I was in trouble about the payment, Mr./Ms. Aimee gave me a very good advice. I was very happy.
I ordered a product from the UK that is not available in the US. The service is easy to use and their customer service is outstanding.
I was very impressed with the speed and courteous manner in which I was treated and will continue with their service! Thank you
Very fast customer service.
VEry well packaged, great and kind direct contact who provided fast solutions.
I was happy that the response was quick and the package was packed in the same state as it arrived without opening the cardboard box.
I bought a couple of hats from Austria and I had them to delivered to California. Great way to ship them with a trustworthy company.
I would like to thank Jane for her immediate reply and absolutely clear explanation about my situation. It was extremely helpful.
Hi Henrietta,
Thank you for your kind words and positive feedback. I'm happy to hear that Jane was able to provide you with an immediate and clear explanation regarding your situation.
We pride ourselves on delivering excellent customer service, and it's always rewarding to know when we've met our customers' expectations.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Best regards,
AF
I would like to thank to Jane for her immediate reply and very clear explanation about my situation. It was extremely helpful,
Jane was extremely helpful with my request. I have received an immediate and well-explained reply to my problem. Thank you!
A very bad service provider that only put you on a situation that is the only options you can go with it.
Hi Akram.
Thanks for the feedback.
The UK Tax Free warehouse in Guernsey is part of the Channel Islands. The shipping prices can be more expensive in comparison to shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers who are using the Tax Free warehouse in Guernsey. You can also find out more information by visiting the resource hub on our website where our experts explain all about Tax free shopping, volumetric weight and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
We are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you find a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you were being charged for the return service from your account, this is incorrect and we would appreciate if you could send us more details about the charges you were being shown for the Return to Sender service from your account so we can look into this further and resolve it.
Since you have now shipped your package and not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
I ordered 25 Things to Forward2Me but I only got 24
The other one is missing and I Didn't got a notification about that one thing
I paid for it and didn't got it
Hi Tom.
Thanks for the feedback.
I can see that you are working with our senior customer advisor, Aimee, in relation to your missing package. Please continue to work with the customer experience team.
We would appreciate it if you would reconsider your rating while we continue to work on this for you.
Kind Regards
Hayley
Amazing support services by "Aimee" for the UK warehouse. Amazing experience. Definitely recommend their services.
Hello Haidar,
Thank you for choosing Forward2Me!
Your recommendation means a lot to us. If you or anyone you know ever needs assistance in the future, please don't hesitate to reach out.
If you want to use one of these addresses in the future, we do have a USA, Japan, UK, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
I have had a very positive experience with forward2me. Very quick and useful response, and goods packed and sent very fast.
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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Hi Sheika
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley