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From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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The service is excellent, and the communication is perfect.
Made a mistake with my package which was entirely my fault (nicotine items not permitted for UK->EU forwarding, according to their terms and conditions). The returns process was handled quickly and professionally by customer service agent Aimee from the Preston warehouse, and at a fair cost. Would use again.
Amazing service, very friendly staff.
Dealt with Christine and was very nice talking and dealing with her. She was very helpful :)
Dear Maryam,
Thank you so much for taking the time to share your positive feedback with us.
We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Christine".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee at their UK warehouse is super helpful. She is also very professional and will solve any problem.
Hi Jan,
Thank you for your feedback!
I'm happy to hear that you had an excellent experience with Regilyn. It's great to know that she provided fast and helpful information regarding shipping from the UK to Norway.
A combination of professionalism and friendliness can make a significant difference and it sounds like she delivered just that.
If you have any more questions or need further assistance, feel free to ask https://www.forward2me.com/customer-services/
Best,
Aimee
I am very satisfied! HONEY wAs very helpful and patient listener. She gave me confidence that my requests were going to be dealt with, and they did!
Hi Marikam
Thanks for your feedback.
I'm glad to hear that you had such a positive experience with HONEY! It sounds like she provided excellent assistance and support.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out.https :// www.forward2me.com/customer-services/
Best,
I have recently had a problem with the shipping documents related to teh items received at my address, and Ms Aimee was very co-operative and helped solved my problem in a very short time. Thanks a lot for being so efficient!
Hi Francesco,
Thank you for your kind words! We're happy to hear that you received first-class service from Ms. Christine and Ms. Nica.
They truly take pride in providing impeccable service, and we're thrilled that their efforts made a positive impact. We'll be sure to pass along your compliments to them.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Best,
Thank you Girlie for your prompt, kind and expeditious help to set up my Japanese warehouse address!
Hi Rickie,
Thank you for sharing your feedback with us. We're happy to hear about your positive experience with Girlie while setting up your Japanese warehouse address.
Please check our website for more information with our parcelforwarding at Japan warehouse https://www.forward2me.com/warehouses/japan/.
If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to ensure your experience with us remains smooth and hassle-free.
Once again, thank you for choosing our services, and we look forward to serving you in the future.
Best regards,
Quick turnaround on getting shipment out and dispatched
Hi Onn,
Thank you for providing feedback on your recent experience with Kat from Preston. We are delighted to hear that Kat was able to assist you with your problem swiftly and with ease.
At our Forward2me, we strive to provide the highest level of service to our customers, and it's incredibly satisfying to know that Kat's expertise and efficiency had a positive impact on your situation.
If you ever need assistance in the future or have any other questions, please don't hesitate to reach out. We are here to help and ensure that you have a seamless experience with our services.
Once again, thank you for taking the time to share your feedback with us.
Kind regards,
Aimee
This is the first and only third shipper I will always use due to the seam less process and service they provide. Like what my title states they are the best in the business.
Having initially had a poor experience with DHL (UK) with trying to send a car airbag module by land to Germany, Aimee from Forward2Me was awesome with re-shipping the same package back to Germany for attempt number 2. This time round, with Aimee's excellent guidance, support, communication and advice, the airbag arrived at its final destination within the promised timescale. So thank you Forward2Me and thank you Aimee for managing to sort out what was initially a very stressful situation.
Hi Matt,
We are happy to hear that you enjoyed your shipping experience with Forward2Me, and we appreciate your nice remarks with my help in resolving the problem with the shipping of your car airbag module to Germany.
Your complete satisfaction is our main goal, so we are happy that my direction, communication, and advice were crucial in making sure that the item arrived at its destination in accordance with the timeframe promised.
Thank you for choosing Forward2Me, and we hope to continue being your reliable shipping partner for any future needs.
Best,
Hi Wang,
Thank you for your feedback! We're glad to hear that you found the whole process smooth and efficient. We understand your concern about the pricing, and we always strive to provide the best value for our customers. Your feedback is essential to us, and we will take it into consideration when reviewing our pricing to ensure we remain competitive while maintaining the quality of our service.
If you have any further questions or suggestions, feel free to let us know.
We value your business and hope to serve you again in the future.
Best,
Aimee
I filled-in web support form and got problem solved within 24 hours.
Thanks NICA at Germany warehouse.
Hi WP,
Thank you for your kind words! We're thrilled to hear that you had a brilliant support experience with our web support team. We understand the importance of timely resolutions, and we're delighted that NICA at our Germany warehouse could promptly solve your problem.
Your satisfaction is our top priority, and we're here to assist you with any further questions or support you may need in the future. If there's anything else we can do to enhance your experience, please feel free to let us know.
Once again, thank you for choosing our service, and we look forward to providing you with excellent support for all your future needs!
Best regards,
Aimee
Gave me the needed info and some tips. Responded within 24 hours. Girlie was very helpful for the UK location.
Dear Edward,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service and that Girlie provided you with the needed information and helpful tips.
At Forward2me, we take great pride in our customer service, and we're delighted that Girlie and the team were able to respond to your queries promptly and effectively. We understand the importance of timely assistance, and we're glad we could meet your expectations.
If there's anything else you would like to know or if you have any more questions in the future, please don't hesitate to reach out to us. We're here to assist you with any further inquiries you may have.
Once again, thank you for choosing our service, and we look forward to serving you again in the future.
Best regards,
Aimee
I have been using the service for the past year now sending multiple packages.
The ease and speed of communication from the team is the best aspect of forward2me that I find is most attractive compared to other services.
Hi HM,
Thank you for being a valued customer and for your wonderful feedback! We truly appreciate your loyalty and trust in our service for the past year. It's fantastic to hear that you've been using forward2me to send multiple packages, and we're thrilled that you've had a positive experience.
We take great pride in providing excellent communication and efficient support to our customers, and we're delighted that this aspect of our service stands out to you.
Your feedback is essential in our mission to continuously enhance our services and cater even better to your needs.
Once again, thank you for choosing forward2me as your preferred package forwarding service. We look forward to continuing to serve you in the future and making every experience even more delightful for you.
Regilyn and the entire team at Forward2me are here to ensure your experience remains top-notch.
If you have any questions or require assistance with anything, please feel free to reach out to us anytime. We're here to help!
Best regards,
Aimee
Hi Glen,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had myself and Kat.
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
I was very happy with the professional service from the staff, in particular Aimee. Fast efficient responses and helped problem solve..
Hi Cameron,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had myself.
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
TODAY, the team of 'JANE', 'REGILYN', and 'AIMEE' have also sorted me out with a item that was in storage for 100+ days.
They waivered the costs and even shipped the items to my address for free...
They are awesome
Dear Mugaga,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Regilyn".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kat,
Thank you for taking the time to provide us with your feedback.
Kat is a dedicated and proactive member of our team, and your kind words highlight her commitment to providing top-notch customer service. Going the extra mile and calling all the way from the UK to RSA to explain the outcome of your query is a testament to her dedication to meeting our customers' needs.
Please visit our website for more information about our services https://www.forward2me.com/
If you have any more questions or need further assistance, please don't hesitate to reach out here https://www.forward2me.com/customer-services/. We're here to help!
Kind regards,
Aimee