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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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I bought an item and shipped it to my Germany warehouse, but the seller forgot to add my account id to the shipping label, so the stuff couldn't immediately picked it and added it to my account. Fortunately, the stuff in Germany warehouse is very kind and professional, and they added it to my dashboard eventually. But 30 days had passed, in theory, I need to pay the storing fee, but I contacted with the customer center and told them what happened, they're willing to waive the storing fee, I really appreciate it.
Hi JY,
Thank you so much for taking the time to share your experience with Forward2me!
We truly appreciate your feedback and are delighted that Nica was able to assist you effectively throughout this process.
We're glad to hear that our team in the Germany warehouse was able to rectify the situation promptly and professionally by adding the item to your account package inbox.
Please rest assured that your positive feedback will be shared with Nica and the rest of the team.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Girlie is so accommodating and helpful. She was able to help me resolved my issue.
Hi Carlo,
Thanks for your feedback.
We are delighted to hear that Girlie provided you with helpful and professional support.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
The Customer Experience Support member called Honey, from the York House location, did a great job of handling my issue in an efficient and quick way. Very happy with the results.
Hi David,
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Girlie was the best! A keeper and should amazing resolve solving skills and so so kind
Hi Camilla,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that Girlie provided you with exceptional service and left a positive impression.
We're committed to delivering the best possible experience to our customers, and it's heartwarming to know that Girlie's assistance made a difference for you.
If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Aimee
Girlie did a great job explaining the process and answering all my questions. They were very pleasant to chat with and I feel confident that the Germany warehouse will provide exactly the service I require.
Hi Mysti,
Thanks for your feedback.
We are delighted to hear that Girlie provided you with helpful and professional support.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
I'm using this service for the second time and it will be the last. The invoice included by this service made a complete mess out of the customs clearance. Not to mention the price of the shipping itself. When the parcel already arrived to the warehouse from Amazon it appeared to be higher than the item itself. As a result I'm paying almost triple for my purchase… go find some experienced and honest company.
Hi Daria,
Thank you for providing us with your feedback.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/
Our primary goal with these features is to provide you with a risk-free shipping experience.
Warm Regards,
Aimee
I contacted them about the fact that they only have very expensive express shipping options available.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.
The shipping calculations on the UK warehouse were unusually high, and several people, including NICA in support, were very helpful and courteous.
The package arrived safely and we are satisfied with the service.
Hi Masahiko,
Thank you for taking the time to provide your feedback regarding your recent experience with our shipping process.
We're delighted to hear that your package arrived safely and that you found our team, especially NICA in support, to be helpful and courteous.
Thank you once again for choosing our services. We look forward to serving you again in the future.
Warm regards,
Aimee
I have got the clarifications i need from Christine@ no time only couple of minutes she give detailed reply to me
Hi Hussein,
Thank you for your positive feedback!
We're delighted to hear that Christine was able to provide you with the prompt and detailed support you needed.
Our team is committed to delivering excellent service, and we're glad we could assist you quickly.
If you have any more questions or require further assistance, please don't hesitate to reach out at info@forward2me.com or visit us at this link https://www.forward2me.com/customer-services/. We're here to help!
Kind regards,
Aimee
Using Forward2me several times a week now and service is excellent
I have spoken with Regilyn on two different occasions in the last few days. She has been extremely patient and helpful as I am learning how to correctly ship internationally. It has been a great experience.
Hi Melissa,
Thanks for your feedback.
We are delighted to hear that Regilyn provided you with helpful and professional support.
We will make sure to pass on your kind words to Regilyn and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Forward2Me is not only a great help in getting overseas shipping taken care of, their customer service is outstanding. Kat was a huge help in sorting out a technical issue, great communication. Highly recommended.
Hi Marc,
Thanks for your feedback.
We are delighted to hear that Kat provided you with helpful and professional support.
We will make sure to pass on your kind words to Kat and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
I have nothing to complain, already shipped a couple of items from Germany, definitely recommend.
Allows me the opportunity to shop on European websites from my home in the U.S! Great service that I will continue using for a very long time.
I am really happy of how the customer service has handled my queries. Thanks to GIRLIE very helpful and quick to give you an answer.
Hi Deiny,
Thank you so much for taking the time to share your feedback!
It's fantastic to hear that Girlie was able to assist you effectively and promptly.
If you have any more queries or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that your experience with us remains positive and enjoyable.
Cheers,
Aimee
I had a fantastic experience, finalizing my shipment. Christine from Customer Support
Was so professional and patient it made me want to rave about this company. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service,
Thanks Christine!
David
Hi David,
Thank you so much for taking the time to share your wonderful experience with Christine from our Customer Support team.
We'll be sure to pass on your heartfelt appreciation to Christine.
If you ever have any more inquiries or require assistance in the future, please don't hesitate to reach out. We're here to ensure your experience remains exceptional every step of the way.
Kind regrads,
Aimee
Ordered from amazon.de and with Forward2me it's delivered in the Netherlands. So good. I like it and recommend
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sib,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Regilyn provided you with helpful and professional support.
We will make sure to pass on your kind words to Regilyn and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee