Overview
Forward2Me has a rating of 4.5 stars from 1,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
This service is great und uncomplicated. I only experienced some trouble because I chose TNT for shipment to Germany and they are fascinatingly $#*!ty. But I can't blame forward2me for that.
Thanks a lot and I am looking forward to the next time!
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Girlie did a great job explaining the process and answering all my questions. They were very pleasant to chat with and I feel confident that the Germany warehouse will provide exactly the service I require.
Hi Mysti,
Thanks for your feedback.
We are delighted to hear that Girlie provided you with helpful and professional support.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
First time using the service and had some questions Regilyn from the German warehouse was very helpful and prompt in explaining and showing me! Highly recommend them as a forwarding service!
Many thanks for the 5 star review for Regilyn❤️
I had a question about shipping an item that had arrived at the warehouse. Honey promptly responded and resolved the issue. I always receive top notch support from Forward2me, and it keeps me coming back!
Hi Maria.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I used forward2me for the first time recently. Initially i was concerned that my parcel seemed to have delivery problems by the courier delivering to the forward2me warehouse in Brandenburg Germany.
I had no need to worry. After contacting customer services Chris an Aimee stepped in. Very quickly my package was located and i was kept updated on the progress throughout.
Thankfully my package is now on route to me,
Well done and a big thank you to the customer services Team,
Hi Steven
Many thanks for your feedback.
We are so pleased to hear that you are satisfied with our service and with the support and communication that was provided to you by Chris and Aimee from our Customer Experience team.
We appreciate all customer feedback to ensure we can continue to offer our customers the best forwarding service experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
I had to purchase differential bearings for my BMW from a UK company that did not ship direct to New Zealand. Forward2Me was recommended and they performed faultlessly. As a first time shopper I had a query with the process and my question was answered promptly and in full by a member of their customer service help desk. Great.
- They are cheap
- They combine and ship fast
- They do not ruin your collector stuff
- Customer care is top notch (Joyce this is for you!)
Many thanks for the 5 star review for Joyce❤️
Had an issue with the courier where I had used an old warehouse address and when communicated back to forward2me they followed along the whole process until the package was correctly delivered to my inbox and also helped for it to get shipped almost immediately upon payment. I am very satisfied with the assistance. Recommend
I definitely struggled a bit with the website and getting the invoice in (now know how to make an email into a pdf) so that's good! I definitely would recommend this site if you live outside of the UK. It definitely worked for me and the clothing came quickly from them once it was sent. They have good communication skills and are very helpful to getting you through the system. They are very reliable and for real so don't hesitate to use them. Good luck!
I am planning to use for the very first time Forward2me but I had several questions about writing correctly the Japanese address provided me by Forward2me in my Amazon account. Kat responded very quickly and cleared all my doubts up. She was very kind and clear.
Hi Juan,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent "Kat".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
I used Forward2Me to purchase a golf bag not available in the United States. They were very quick with processing the item when they received it, and sent it out to me the next day. It was a little expensive, but the service was high quality. I would recommend them to anyone looking to buy something you are unable to get in your home country.
I notified this company 2 weeks ago did I did not get a notification for this particular tracking number. It was never investigated. So in the process it looks like they collected the item from the local station and then perhaps took the item home or gave it to another customer. According to Aimee, all tracking numbers from every parcel are logged in the system accordingly. The only problem is that this particular parcel was not logged into the system despite being collected buy a person. So in the process I am completely screwed and have lost my parcel with no follow-up or communication. Beware!
Hi Ant,
Thanks for your feedback.
I am sorry to hear that your package has not yet reached your account from the courier it was sent with.
I have sent you a direct email to request some further information regarding the misplaced package. Please can you respond to my email as soon as possible so I can look into this matter in more detail and get this issue resolved for you?
I await your response via email at your earliest convenience.
Kind Regards
Hayley
I feel like I'm getting delivered straight from the vendor. They received and are prompt to inform you on your parcel. I order shoes that arrive in bags, but Forward2Me consolidates it into a box for safer shipping. If you are quick to select what carrier you'd like, the are quick to get it shipped.
Very happy with how it was handled by the UK warehouse, even though it was a more complex delivery (it included some bottles of wine, so with more particular rules), and it was time-sensitive. Special thanks to Girlie, who help me to get quickly some last minute documents required for customs formalities!
Dear Octavian,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Girlie".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
Love this opportunity to ship directly to and from the U.K. I think it's brilliant. Forward2Me is always reliable, always on time. Everything arrives intact and well-packaged.Can't recommend them enough.
Thank you Nica for all the assistance.
Forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom
Company No. *******
Many thanks for the 5 star review for Nica❤️
Good fast service. But very expensive compared to shop and ship or MyUS UK.
But they ship with DHL which I like.
Hi Sultan,
Thanks for the feedback.
I see that you have shipped with DHL.
From the UK Warehouse we do offer shipping with DHL, UPS, FedEx, forward2me lite or X and FIC Cross border.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it.
Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Many thanks,
Forward2me
My requirements were quite complicated and what I liked about forward2me is in understanding this, I was allocated dedicated support to walk and talk me through every step of what we needed to get done. They even helped with the forms I had to fill for my situation which I had never done before.
I really appreciate this team as they are empathetic, friendly and as helpful as they can be.
The Forward2Me Customer Support is excellent. They reply in a timely manner and they make sure to clarify all your questions or concerns. Miss Aimee in particular was very quick and polite while helping me to resolve the issue I was having.
Hi Daniela.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kevin.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
- Visit Website
- Preston, Lancashire, United Kingdom
- Edit business info
Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nina,
Thank you for your feedback. I understand your concerns about providing detailed package descriptions. Due to the Import Control System 2 (ICS2), which is the latest phase of the EU's pre-arrival safety and security system, we are required to collect comprehensive data about all goods entering or transiting the EU. ICS2 helps ensure the safety of the EU's single market by improving customs security measures, making customs processes smoother for global trade.
For any shipments transiting via or destined for the EU, even if the final destination is outside the EU, it is mandatory to upload detailed invoices or proof of purchase from the retailer. These documents confirm the package contents and are crucial for the efficient processing of your shipment.
Should the shipment arrive at EU or UK customs with incomplete or poor-quality descriptions, it may be refused, which would delay clearance. Additionally, we could face penalties for failing to meet these regulatory requirements. Providing clear, complete shipment details ensures your package moves swiftly through customs, enhancing safety and security while avoiding potential delays or penalties.
Currently, we offer nine different shipping options from the UK to Germany, including services from DPD, UPS, FedEx, and DHL. Each of these services has restrictions on what can be shipped, including limitations on value, size, weight, or the type of goods.
Unfortunately, your shipment contained a type of Dangerous Goods. While it may seem confusing since you were only sending hair care products, we are obligated to adhere to these regulations. At Forward2me, we are fully qualified to handle Dangerous Goods from all our locations, but many courier services do not allow such items due to the additional requirements for special packaging, handling, and paperwork. This is why you currently see only one shipping option available for that type of goods from the UK to Germany.
I understand that the shipping price is high, but unfortunately, this is beyond our control. Cheaper services often have the most restrictions, including prohibiting Dangerous Goods, which helps them keep costs down. Additionally, handling Dangerous Goods incurs significant extra fees. At Forward2me, we do not add any extra charg, we simply pass those fees on from the courier.
This situation is frustrating for us at Forward2me as well, but I want to assure you that we are continuously urging couriers to lower these fees and are actively working to provide more shipping options in all scenarios.
I hope you find this information helpful, and if you would like to discuss it further, please reach out to our customer team.