Overview
Forward2Me has a rating of 4.5 stars from 1,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I ordered from a Uk based stored to ship to France. Because a cyber incident at the Royal Mail, my package was delayed. Customer service were very helpful in providing information and my package was delivered just a few days later. Would definitely use again!
Forwarded a few packages from UK online stores to Ireland through Forward2Me. It's always a pleasure to use. I must admit though it's a relatively expensive way of shopping because of the extra shipping fees (and in my case import duties/taxes).
I had issues with items being delivered to my German forward2me address and from the first email to last Kat Santiago was tremendously understanding and helpful. Made the entire experience headache free. So thankful for the exceptional and prompt customer service!
Had 8 items repackaged too save money on shipping to the USA. It saved me a lot of money and arrived in great condition and time. If want too save money then let multiple purchases build up so you can add together. The 30 Days allowed for holding of items before Shipping helps with this
After some back and forth with the company, we came to an agreement that I would wait one month to see if my shipment showed up, and if not, they would refund me for the cost of my order. Unfortunately, the package didn't arrive. True to their word, they did refund me. However, they refunded me in Japanese currency and I ended up losing about $15USD in the exchange.
Additionally, because this process took so long, I was unable to reorder the same items because a number of them sold out while this situation was being resolved, which is the most disappointing part of the entire situation. If they had been more proactive and timely, they might have been able to retrieve my package, saving them the money and me the grief of this long ordeal.
I am updating my review because I believe they acted in good faith. Mistakes were made, but they did make some effort to resolve the problem, and for that I am grateful.
Hello Carlene,
We sincerely appreciate your willingness to engage in the resolution process and your acknowledgment of our efforts to address the issue.
We genuinely regret any inconvenience caused during the delay in resolving the matter, leading to the loss of some items due to stock depletion. Your feedback is invaluable, and we take it seriously. We understand the frustration of not being able to reorder the same items, and we apologize for any disappointment this may have caused.
We appreciate your understanding and patience throughout this ordeal.
Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you better in the future.
Thank you once again for your constructive feedback.
Best regards,
So far, my experience with Forward2Me has been extremely disappointing. They gave me an address to use for shipping in Japan, then they changed it without telling me. I had already shipped $300 worth of merchandise, and Forward2Me has done nothing to help me resolve the issue. Instead, I've been going back and forth between them, the shipper and the courier to try and figure out what happened to my package. The courier said that they could redirect the shipment to the correct address, but despite the fact that Forward2Me got me into this situation, they refused to help facilitate the redirect. Now my package has been delivered to the old address and I'm waiting to here back from Forward2Me, but they have not responded with any updates. I'll update my review if anything changes, but right now I'd strongly suggest staying away from this company so you don't lose money due to their poor communication and customer service.
Shipping a bit expensive, but it is great to have an option
Hi Fernando,
Thanks for your feedback!
When shipping a pair of shoes in a box, it's important to understand how shipping costs are determined. Typically, shipping costs are calculated based on the space your shipment occupies, known as volumetric weight, rather than just the actual weight of the package.
For example, major couriers like DHL and FedEx use volumetric weight to set their shipping prices. This means that even if your package is lightweight, the cost could be higher if the package takes up more space. Conversely, if the actual weight exceeds the volumetric weight, the shipping cost is calculated based on the actual weight.
In the case of the shoes you shipped, the volumetric weight was higher than the actual weight of 0.86 kg. Specifically, the volumetric weight was calculated based on dimensions of 37x27x14 cm, which translates to 2.80 kg. As a result, the shipping fees were determined based on this higher volumetric weight.
Understanding these factors can help you better anticipate shipping costs and plan accordingly.
Many thanks,
Forward2me
In this time. JOYCE is good support. I appreciate your delivery. Thanks.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Used to be great, fast and efficient. Lately it's been terrible. Last 2 packages took over a week to process, then were sent via UPS and the paperwork was wrong, so upon receipt I was taxed fully as the price of the expensive postage was added to the total value of the item, and had to pay tax on that too. Very unhappy.
Hi Ben.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating and to hear that your recent UPS shipments were delayed for dispatch due to some temporary technical issues with the UPS booking portal.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Chris provided me with top-notch support and outstanding problem-solving quality. The busy team handled a complicated task of mediating with a no less busy hub in Germany which needed to overcome special delivery instructions to my shipment. Not only Chris indulged me with peace of mind but kept following up with me on the issue with updates and reminders that forward2me was the best choice for my shipping needs. Superb customer service is a given for Chris and the rest of the time. Promote soon.
Hi Jay.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
This was my first time using a forwarding service, and I was a little nervous about how it would work. But it's been great, and I'm really pleased! I do think their website could be a little more straightforward and easier to into use (it's quite confusing at first!), but once I did it a few times, it was much easier. I highly recommend Foward2Me!
Hi Stacie,
Many thanks for the 5 star review!
Forward2Me helped me import some goods classified as "dangerous" from the UK to my country, Romania. Customer service has been very useful and efficient to me, guiding me throughout the process.
I will come back again!
I ordered several things with AAA batteries that needed special handling. They replied to email support within a few hours each time and got me my shipment via DHL which could comply with dangerous goods regulations. It took less time for me to get my packages forwarded than it did waiting for all my packages to arrive.
It's getting more and more expensive using this service. I Paid £60+ for shipping for 3 light clothing(running pants and running shirt) not only that it was sent in a plastic bag which should only cost me less than £60+
Hi Siti.
Thanks for your feedback.
There are only 2 factors that determine the cost for shipping, which are weight and size. I can see that you did have cheaper carrier options for your 2 packages with FedEx Economy and FedEx Priority but you chose to ship with DHL Express.
The greater chargeable weight for your 2 clothing packages would have been based on the sizes of the packages- not the actual weight of the goods. If you had requested repack for the 2 clothing packages, there may have been some excess space to save you by folding the majority of clothing items smaller and repacking these together into a single plastic flyer bag or box. Please note, it is not always guaranteed that a combine and repack service will help reduce the prices for shipping as this will be dependable on the types of goods that are being repacked and we also need to consider if reducing excess space would effect the overall safety of the goods in transit.
I hope the information provided is useful.
Kind Regards
Hayley
Die Lieferung wurde sehr schnell und zuverlässig weitergeleitet und
Die Kosten für das Handling sind wirklich günstig.
Von mir eine volle Empfehlung für Forward2Me und vielen Dank an das Team.
Many thanks for the 5 star review. 😊
I had a fantastic experience, finalizing my shipment. Christine from Customer Support
Was so professional and patient it made me want to rave about this company. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service,
Thanks Christine!
David
Hi David,
Thank you so much for taking the time to share your wonderful experience with Christine from our Customer Support team.
We'll be sure to pass on your heartfelt appreciation to Christine.
If you ever have any more inquiries or require assistance in the future, please don't hesitate to reach out. We're here to ensure your experience remains exceptional every step of the way.
Kind regrads,
Aimee
Forward2me service is my favorite in Germany. It is very nice that a separate service has appeared for customers to search for packages lost during delivery. Thanks to this search and the Honey manager, my parcel was found, which for some reason did not arrive at the warehouse. Thank you!
I'm a long-time customer, and forward2me really excels in what they do. I rarely leave a review about a post-purchase experience on a website, but this time I felt compelled to do it because these days it's not too often that we get the level of service that they provide. I'm just used their service to buy a print in Japan and we got the package in less than a week. Hard to believe but that's what they did. Highly recommended.
Looking for a forward packaging service was a little daunting…till I found forward2me! I actually signed up for another service but took one look at the site then bounced. LOVE how user friendly the site is and it's just fun to login and see package status. Plus great updates and customer service!
I rarely review things, but I wanted to review my experience here because I was skeptical. Could see potential for a scam very easily. But apparently not. My order (wallpaper) arrived at their warehouse, and it was packed, shipped, and arrived to me stateside within less than a week. The handling fee seemed quite reasonable compared to other companies I considered.
Ordered product from Italy and shipped to forward2me Germany. Systems seemed automated and I received notification when the package arrived in Germany. Unfortunately when I logged on to choose my shipping method they had for some reason classified my package as hazardous goods. It took over a week of back and forth including finding and providing documents from the manufacturer that show the product is not classified as hazardous goods. Ultimately it went to the warehouse manager for a decision and he released the package. I never got an explanation of why they classified the package as hazardous. So it turned into a 10 day unnecessary shipping delay. Package arrived successfully with FedEx Connect which was the cheapest option. So end result I was happy but would like to see them improve the process.
Hi Darin,
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
- Visit Website
- Preston, Lancashire, United Kingdom
- Edit business info
Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear KB,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Kat".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead