Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
First time using this service it was excellent. This time I ordered a small, flat purse about 9" x 6" x 1.5" and.31 lbs weight. It arrived in a ripped up bag and fortunately crystals were not damaged. The most inexpensive cost was over $45 which seemed really high for such a tiny clutch purse.
I'm a customer with and address in Wilmington. I had recevied a nice assistance from Nica who has been very kind and competent!
I'm a new italian customer with an address in Wilmington and I had some question about shipping services so I've contacted Forward2me customer care. I was helped by Nica who handled my questions with competence and care!
Uses this type of service for the first time. Everything worked out has it should.
Really good tracking.
Will most likely use again when on need of a service like this.
Quick delivery, no issues with customs. Packaging was secure enough. The only complaint that I have is that it is extremely expensive to send goods in this way. Also, the site is a little confusing and not very transparent to sort out "repackaging".
Hi Tania B
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
Please be aware that the shipping quotes that you are provided from the pricing page on our website would have not included the additional Australian GST at this point- our pricing page can only show +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value. This information is also available from the FAQ's section on our website.
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
Also we are more than happy to look into a price match for you and I was wondering if you would be happy to provide us with the details and shipping prices that you have sourced from the other forwarding agencies, including their additional consolidation fee as price comparisons for your packages that have been sent through our service?
If we do see a significant difference in the courier service/ shipping price that you paid through our company in comparison to the shipping price that you were offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Honey was efficient and i am very satisfied with the service!
Many thanks for the 5 star review. 😊
Everything is fine, I am from Mexico and did not have a passport. I sent them an email and they told me that just my voter ID card would be enough, in addition to a statement from any government service that has your same address.Miss Honey was the one who assisted me, from the warehouse in Germany.
Hi Cesar,
Thank you for providing your feedback! We're pleased to hear that Honey was able to assist you effectively.
We appreciate your cooperation in providing alternative documentation, such as your voter ID card and a government service statement with your address, to facilitate the process in the absence of a passport.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you in the future.
Best regards,
Aimee
I've used forward2me for a couple of times now and never had any problems with them. Aimee, their support team has been very vocal and supportive with any issues that I encountered - even keep me updated with my item status. Rest assured, I'm excited to have my item delivered to my designated country soon. This site has earned a loyal and repeating customer
Hi Nor.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee and our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I used this platform to transport to China, and their service gave me confidence. I would like to thank Jane and Honey for their continuous follow-up. I received the goods in 7 days and I am very satisfied!
Hi Linqiang,
Many thanks for the 5 star review for Jane and Honey!
I had been really worried this parcel went missing as, two months following arrival, it had not appeared in my inbox. However, when I queried it, Jane, one of the forward2me staff replied within a day, and located the parcel.
Hi Ann,
Many thanks for the 5 star review for Jane!
Even though my item arrived broken, I would still say that Forward2Me is the best forwarding agent. Before, during, and after my order, Aimee was incredibly kind and responsive to my emails and questions. I've used a few forwarding agents in the past but Forward2Me has the best customer service of them all. I'm used to having to fight for refunds but Forward2Me refunded me for the broken item with zero hassle or dispute necessary. Thank you again for being so lovely!
Hi Madison.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I wish to provide this additional feedback on my.forward2me.com, in the footsteps of my initial review. I chose my.forward2me.com to act as my forwarding agent for purchases made on UK and US web sites. After a very fast and easy account set up, I had my first UK package delivered to my.forward2me.com, then received the package at my home address two days later, i.e. Faster than most domestic mail. This is what I call a customer-oriented company, and they have my business for years to come.
Hello Theodore,
Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
I opened an account today, asked a question today, got an answer today, enlisted my first UK shipment today. How much better can it get?!
At first, I didn't have the best impression of working with forward2me, but it has changed. And it's all because of Hayley. Hayley, thank you for responding to my messages quickly and always trying to help, I really appreciate it. This assessment is entirely your merit!
Hi Aleksandr.
Many thanks for your feedback and for your lovely comments.
You are very welcome. It has been a pleasure assisting you.
We look forward to assisting you with all of your shipping needs again very soon.
Take care and stay.
All the best for 2023!
Kind regards,
Hayley
I want to express my gratitude to Simon from UK Warehouse who handled my packages with extra care.
He make sure that my packages are well packed and secured to avoid damage during transit.
He is very professional dealing with this kind of request. Keep up the good work, Simon!
Forward2me is a very trustworthy and world class shipping company.
Ms. H
Hello Ms. HP,
Thank you so much for taking the time to share your positive feedback regarding your experience with Simon from UK Warehouse at Forward2me.
Simon is indeed a dedicated professional who takes pride in ensuring that packages are well-packed and secure to prevent any damage during transit.
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
I was interested in purchasing a special bottle of whisky to be shipped to the US. I researched all their website policies and FAQ beforehand, to ensure the service was offered and available. I even ensured that my state of residence allowed alcoholic shipments.
I placed the order for the alcohol and it arrived at Forward2Me swiftly. When I attempted to pay for the forwarding services, I was told that because the shipment contained alcohol, I needed to contact Forward2me directly to arrange shipping. I reached out and was then told about all of the requirements to ship alcohol to the US and that Forward2me has NEVER been successful with personal shipments of alcohol. They recommended that I contact a private broker to arrange shipment; private brokers charge £200-£300! It's just one bottle of alcohol.
At this point, I feel straight bamboozled. I'll never use Forward2me's services again and absolutely do not recommend.
Hi Kiev,
Thanks for your feedback.
We do offer various courier services for shipping alcohol internationally however there are some countries who restrict imports of alcohol. We cannot offer shipping services for alcohol to all international countries and we strongly recommended that you contact our Customer Experience team first to determine if we would be able to offer shipping for alcohol to your country prior to purchasing.
These guidelines are stated from the FAQ page on our website https :// forward2me.zendesk.com/hc/en-gb/search?utf8=%E2%9C%93&query=alcohol.
You can also find further information about the requirements for shipping alcohol through our services from our 'Ask the Experts' video page https://www.forward2me.com/ask-the-experts/alcohol-shipment/
It is clear that you had not correctly followed the guidelines from the FAQ page on our website and you did not choose to contact our Customer Experience team prior to purchasing your alcohol order to our UK address.
Just so you are aware, forward2me do offer free return to sender. Simply request the Return to Sender service from your account and we will handle the return shipping for you completely for free.
I can see you have been put in contact with Chris, our senior customer experience advisor, who will assist you further and discuss the available options for your alcohol package from our UK warehouse.
Please remove this review or reconsider your rating.
Kind Regards
Hayley
It is rare that one gets a problem solved so quickly. In my mind, my response to the solution, "exactly, that will do it". Aimee responded to my message to help sort out a confusing situation. I was not sure if the package was mine and quite frankly, the issue should not happen. Usually, a support person will ask you lots of questions. I feel exhausted that I usually say ' forget it'. Sometime, you explain the situation, the person gives you a respond as if he/she had not read any of what you wrote.
Aimee first message began by describing the situation (the packages and their content). She sort outlined two options. One option was the solution. My reaction was " that's it, I like that".
This is what I call support. So thank you Aimee.
Hi Lionel,
Thanks for the feedback.
We understand that dealing with issues can be frustrating, and we appreciate you acknowledge our efforts in making the resolution process smooth for you.
Should you have any further questions or require assistance in the future, please do not hesitate to reach out. We value your business and look forward to continuing to meet and exceed your expectations.
Many thanks,
AF
Seriously I have nothing bad to say about Forward2me. I wish I knew about them before! For a long time I've been wanting to buy from this Japanese small business website. It's a japanese girl that makes very limited quantity items and very rare one of a kind. I could never buy from her website because she only ships to japan. Then one day I googled how to buy from japan and ship to Uk! Everything with Forward2me has been so easy! As soon as they receive my parcel they let me know straight away and they ship it to me same day or the day after, and depending the shipping option you choose the parcel gets to your home so quickly is actually insane. I think i choose the 3 day delivery and UPS delivery it so fast with tracking updates and everything^_^ Consolidating items is the best option for cheaper shipping. I love Forward2me and I will use it forever^_^
Hi Agustina,
Thank you so much for your wonderful feedback!
It's always our goal to make international shopping as easy and convenient as possible, and we're delighted that we could assist you in purchasing from your favorite Japanese small business website.
If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you again for choosing Forward2me!
A very excellent company for collecting shipments and re-sending them to your country around the world. Their advantages are many and the most important, in my opinion, is:-
1- excellent handling
2- Quick response
3- they give you addresses in different countries.
From long experience, I recommend them
شركة ممتازة جدا لتجميع الشحنات واعادة ارسالها لدولتك حول العالم. ميزاتهم كثيره و الاهم بنظري
1- التعامل الممتاز
2- سرعة الرد
3- يعطونك عناوين في بلدان مختلفة
من تجربه مطوله انصح فيهم
Used Forward2Me for a laptop recently. If you order photos, the procedure is clumsy. First they open the package after arrival. Then you can order photos. Then they open the package again to take the photos, which could delay the procedure by about a day. This seems unnecessary to me, I should be able to ask for photos in advance, so that the package is opened only once.
Otherwise I'm very satisfied, great service.
Hi Petar,
Thanks for the feedback.
Thank you for sharing your experience with us. We apologize for any inconvenience caused by our current procedure for ordering photos. I understand the process to minimize delays.
We will certainly take your suggestion into consideration and explore options for allowing customers to request photos in advance, ensuring that packages are opened only once.
Please feel free to reach out if you have any further suggestions or if there's anything else we can assist you with. We appreciate your business and your feedback as we strive to continually improve our services.
Many thanks,
Forward2me
Joyce did a great work on helping to re-pack my bike to be sent from UK to Italy, he supported me in all the process, and answered pretty quickly. I Suggest to contact support, if needed, by WhatsApp, they answer immediatly.
By the way great service and professional, really suggested
Hi Enrico,
Many thanks for the 5 star review for Joyce!
I ordered from a Uk based stored to ship to France. Because a cyber incident at the Royal Mail, my package was delayed. Customer service were very helpful in providing information and my package was delivered just a few days later. Would definitely use again!
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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Many thanks for the 5 star review for Nica❤️