Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I recently had a complicated series of packages, one of which I needed forwarding while the other waited for further additions. It was difficult to understand to on-line instructions and Honey sorted me out in no time. Many thanks.
Peter Bruce (*******)
I do not recommend this service. There are other companies that provide the same service but are way more efficient. They had my shipment for over a week as they just kept undulating me, via email, of where I was at in the queue. If they're too busy yet don't want to hire more employees then I'd rather go with a different company that can get the job done faster.
HONEY is very helpful, fast and friendly. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service. Pleasant contact her if you want to be assisted properly.
Hello Benny,
Thank you for your wonderful feedback! We're delighted to hear about your top-notch experience with HONEY.
We greatly appreciate your recommendation and are committed to maintaining the high standard of service you received.
Thank you again for choosing Forward2me, and we look forward to serving you and your referrals in the future. Safe and smooth shipping!
Many thanks,
AF
Thank you Nica for your help and follow up! I have used the USA warehouse and it was a great experience.
Many thanks for the 5 star review for Nica❤️
I recently had shipment sent form Japan and was held up in customs cause of taxes, handling and a whole lot of local fees. Your site should provide a way for partner couriers to provide estimates for costs outside of your shipment fees, because being informed only after shipment is initiated hostages consumers from deciding whether or not they should proceed with the transaction. Washing your hands off this is a blatant disregard to consumer protection rights. Feedback has been sent yo your customer service as well. Take action!
Hi V S.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Unpaid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Just received my first order in Forward2me's Japan warehouse, customer service has been very helpful and proactive (thanks Honey!) to identify my package, although there was a little hiccup on my end with the addressee's name. Will definitely keep exploring the service.
Hi Giuseppe,
Thanks for the feedback.
Great to hear that you received your first order from Forward2me's Japan warehouse successfully! Honey, was able to help you promptly and effectively. We really value your patience and understanding.
If you want to use one of these addresses in the future, we do have a UK, UK tax-free, and a Germany warehouse.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Very satisfied with Forward2Me's support agents. I have been using the site for years, never losing a package, but this time, it was not auto assigned to my account for a whole week. I got curious what happened, contacted support and they found the item in no time. Thank you so much.
I got my product, even though it's delay, re-port, three days, due to local weather... I'm wondering if it can add more cheaper rate courier, it can scale even bigger, website speed is better than others
Hello Marcus,
We appreciate your understanding regarding the slight delay in your product delivery due to adverse local weather conditions, and we apologize for any inconvenience this may have caused.
Your suggestion to explore more cost-effective courier options is noted. We continuously evaluate our shipping partners and strive to offer the most competitive rates.
Please note we do offer forward2me lite and lite X in the UK warehouse, this is budget low cost courier, you can check this services via this link https://www.forward2me.com/lite/.
We're pleased to hear that you find our website speed better than others. We invest in technology and user experience to ensure that our platform is efficient and user-friendly.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
I was very dubious about using this as I'd never done it before but no question was too silly and Aimee replied quickly to all of my many emails. No it's not cheap but if you can't get what you want from anywhere else then this is an excellent option. At times the website is a bit counterintuitive but the customer service makes up for it. Thank you Aimee.
Hi Amy,
Thanks for your feedback.
I am happy I was able to provide you with the support you needed throughout the process.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Great way to order in the non-EU when the shops themselves don't offer shipping.
Of course, the service is not free, but it is still considerably cheaper than flying there yourself just to buy a product.
From ordering to delivery to my home address only took about 10 days, absolutely top.
The service was really fast and efficient. No complaints about their turnaround time. I have items shipped to me from nearby that took longer to arrive, so 5 out of 5 for ship speed and packaging. They shipped my item in a manner that didn't unnecessarily add weight and cost. Item arrived perfectly! Item came via DHL and the experience through customs was very quick too. Definitely would recommend this service.
Hi Katherine.
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 4* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Very professional but I only need 2 Small parcels to ireland.Including 12 euro charge from delivery company in Ireland the cost of getting parcel to me cost just under 50 Euro.I've learned my lesson and will never buy from England Again a total rip off.But forward to me as company were very efficient and helpful unfortunately the overall price was way too much for me.
This was the first time I have shipped anything from the USA to the UK and the experience was very positive. When I had queries my customer service agent, Julie, was quick to reply with information and had taken the time to include screenshots of the website. I appreciated that, and it gave me confidence that my package was in safe hands with forward2me.
Just to note that USPS only provide tracking up to the moment they hand your package over to their own local delivery depot, but DHL, UPS and FedEx will provide tracking all the way to the forward2me facility.
Many thanks for the 5 star review for Julie❤️
I'm really happy with the service that forward2me provided! I received email notifications every time when something changed with my packages. I needed some assistance about declared values for customs and their customer service team replied to my question very fast and they were really helpful. I'll use them again!
The employees take care of problems or queries, provide timely information about the delivery, are in contact with the transport companies and make sure that the problem has been solved. There is no better service.
I've only used Forward2Me on a couple of occasions, but I can only say that my experience to date has been first class. On this occasion I had multiple packages to ship, I found it very easy to identify the cheapest shipping method and they were delivered fast and in perfect condition. I really can't ask for more than that.
With the most recent shipment, there was a slight snag regarding specific customs definitions but it was very quickly resolved. A big thanks to Kat Santiago for her always friendly and expedient efforts. Will definitely continue to work with Forward2Me.
Hi Robert.
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Kat.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Made a mistake with my package which was entirely my fault (nicotine items not permitted for UK->EU forwarding, according to their terms and conditions). The returns process was handled quickly and professionally by customer service agent Aimee from the Preston warehouse, and at a fair cost. Would use again.
Fantastic service. They didn't answer my call the first time and I asked them to call me back. Regilyn called me back was super friendly, helpful and efficient. She solved my problem right away. Very satisfied with the service and highly recommend.
Hi Anabela,
That's wonderful to hear! 💖 Thank you for sharing your experience with us.We're happy that Regilyn could assist you promptly and efficiently. Many thanks!
A very pleasant experience from beginning to end. Everything was processed very fast, there was information in real time and package arrived quickly and well packaged. I can highly recommend the service! Thank you.
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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Hi Christina.
Many thanks for your feedback.
I am sorry you are dissatisfied with your repack. I can see that your repack exceeded our target of 24-48 hours.
To compensate you for the inconvenience we have performed the repack for free.
Post-covid and post-brexit the UK labor market is distressed. Structural adjustments are affecting companies across the UK in all sectors of the economy.
Forward2me is working to maintain great value pricing for our customers whilst also paying fair wages to our employees. This is a difficult balance to achieve in 2022 and has resulted in us failing to hit targets on multiple occasions.
To address these problems we are investing in technology and automation which will allow us to achieve more output with fewer people. The benefits of these investments will be felt by our customers in the coming months.
I want to thank you for using our service and your patience while we work through these issues. I would also appreciate it if you could reconsider your rating.
Regarding daily email notifications informing where your package is in the queue. We found most customers do like to receive these but we have opened a request with our engineering team to allow you to be able to configure the frequency yourself.
Please do not hesitate to contact me if you need anything further.
Kind Regards
Hayley