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Carlene P.

1 Level 1 Contributor
  • 4 Reviews
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Hobbies & Interests, Shopping

Member since August 2011

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4 Reviews by Carlene



Doesn't deliver on time and refuses to cancel or refund.

I ordered an item on November 17th and when it became obvious that they would never be able to deliver in time for my out of country trip on December 13th (it was a Christmas gift for an out of country friend,) I emailed to cancel. The item hadn't shipped yet and they asked me to wait longer and apologized profusely. I waited as long as possible (2 more days), but then insisted on cancellation. They then told me that now it was too late to cancel. This item didn't arrive until December 27th! By then, not only had my trip come and gone, but so had Christmas, rendering the item useless.

I tried to do a PayPal dispute, but because the company was able to provide tracking information, the dispute was decided in their favor. I warn everyone against ordering from a company who won't let you cancel an item BEFORE it ships!


I signed up for a crate in May, and by the end of June I still hadn't received it.

I reached out on July 4th to report the missing crate. On July 5th, I was told that an item from the crate was delayed and I should expect a tracking link by the next week.

The next week, I still hadn't received the crate, so I emailed again on the 9th. I was again told that I should expect a tracking link soon.

On the 10th, I finally told them that I had waited long enough and to cancel the crate and refund me. On the 11th I was told that I could not cancel or be refunded because the crate is already in transit. I asked the obvious question - how can the crate already be in transit and I still haven't received a tracking link?

On the 14th, I was told again that there was a delay on an item and to expect a tracking in a week. I responded back with expected frustration at being told contradicting excuses and I demanded that the issue be escalated to a manager, since at this point I was receiving only the same canned responses from the rep.

On the 17th (today) - 2 weeks after I originally emailed and a full week after asking for a cancellation and refund - a "team lead" emails me to tell me that I can't cancel or be refunded because "a label has already been" (I assume he meant "been created") for the crate and to expect it by the end of the week.

Since customer services is clearly not a concern for LootCrate, I've now begun the chargeback process to get my money back.

Tip for consumers:
I strongly suggest that you consider using other similar companies or just purchasing the items from the crates you want online elsewhere.


Then I received an email telling me that it would not be published because it failed to meet their review guidelines. I had not been provided with guidelines. My review contained no profanity or falsehoods and I cannot find a legitimate reason why it would not be published by a creditable business.

I emailed them outlining the above and requested that they send me their guidelines so I could ensure that my review met their guidelines. NO RESPONSE.

Apparently, their guidelines are that you must write a positive review. Negative reviews will be refused and you'll be told it doesn't meet their guidelines and it won't be published. EXTREMELY SHADY BUSINESS PRACTICE.

Tip for consumers:
Research other complaints so you know what you might be getting into.


I had the exact same experience as the people above! DO NOT ORDER FROM beautifulbrides/kissbrides!
The dress was a costume version of the one I ordered without any of the same details... it basically wasn't the same dress at all! I ordered a few alterations (which they didn't do). Even though the errors were all THEIR mistakes they gave me the run around about returning it. They tried to tell me they would return part of the money, then they tried to tell me they would remake it for me. They told me I shouldn't return it because they can't be sure it would reach them. They told me the shipping was too expensive and I wouldn't be reimbursed for it... even though it says on their website 100% money back guarantee AND that if the return is their error the shipping will be reimbursed. We have finally decided to try and sell it on EBAY because we feel they will likely not refund our money and may just tell us the dress never arrived.
PLEASE DO NOT ORDER FROM THIS WEBISTE! Save your money and if you still want to order online, find a Canadian or American website!

Carlene Has Earned 9 Votes

Carlene P.'s review of Valar Store earned 2 Very Helpful votes

Carlene P.'s review of Loot Crate earned 2 Very Helpful votes

Carlene P.'s review of HSN earned a Very Helpful vote

Carlene P.'s review of Beautifulbridaldress earned 2 Very Helpful votes

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