This is a wonderful store to purchase cute clothes for an amazing price. Although some of their new arrivals are a bit pricey, if you wait for them put it on sale it'll be a great price. No, the quality isn't the highest, however, as I always keep saying, you get what you pay for. If you want to pay next to nothing for an adorable t-shirt, don't expect it to last you more than a year. Same goes for all the other things they sell, shorts, pants, accessories, etc.

I ordered from Forever21 online and bought 5 tops. All were a success, and shipping was accurate and quick.

Some of the tops I bought were final sale, so this some what worried me as to what kind of condition they would show up in, they all showed up in great condition, nicely folded and packaged. The shipping was quick, and with the tracking number they provided me, I was able to track my package which was accurate from where it was to when it would be delivered.
All shirts I received were in good condition and just like the photos showed.
It should be noted though, read the reviews and listen to what they say. For me, I didn't purchase anything that wasn't above at least 4.5 stars, though I preferred 5 stars. One item I got that wasn't reviewed by anyone came in good condition also, so that was good.

All in all, quite happy with my online purchase from Forever21 of some tops.

Also, I'd like to add, I've read some people's comments about certain t-shirts where they rated them 1 star complaining the fit wasn't true to what it said. That is NOT an issue with either Forever21 or the clothes, it is an issue with YOUR reading skills. For many of the clothes people complain are to small, are due to them not properly washing the clothes. If a certain material is used in clothing that is not supposed to be placed in the dryer, don't go acting like it's the manufactures fault because the clothes shrunk by six sizes, you just didn't read the little tag that tells you not only what the t-shirt is made of but how to correctly wash it.

Pros:
*great deals (if you shop for their sale tab)
*cute clothes
*sizing is pretty good (I find it hard to get clothes that fit me well because I'm so small, their small fit me well however)
Cons:
*not the best quality
*some of the cute accessories do not last long

Now Im stuck with 450 $ worth of cloths that dont fit and these guys dont want to take back because it is 7 days past the return time (that i didnt know about). They are still selling these goods.

I arrived to the US 1 day ago and thought it would not be any problem to return it in forever 21 like it was in the other stores that I shopped in online. I shop online alot and I this has never been a problem before until I shopped at forever 21.

I will never spend my money in this shop again and this service is below everything that I have experience so far.
Note that this hidden return policy is made to make extra money out of people that shop online and dont live in the country. Also dont spend your time by calling these guys they dont do anything for you.

Yes, the clothes are sometimes attractive and affordable but they are poorly made. Also, if you purchase from the store- you can not return. The main reason I'm reviewing is because of the awful return policy. If you buy online- you can return to the warehouse in LA which costs a lot in the first place! Be aware that even once they receive the return they wait 2-3 weeks to process it and another 1-2 billing cycles to return the money. That is ridiculous! I will never again purchase from a company that will take my money for payment then hold on to it as long as they choose before returning it. AND don't bother calling customer service! They are trained little puppets, telling lies and beating around the bush.

I ordered two items on Easter, quite excited to finally find the kind of top I've been looking for for over a year. It seemed to be the right time to do so: the item was running out of stock (only my size left) and the website offered free shipping for the week-end.
In the e-mail confirming my purchase, they stated that they would send me another e-mail to confirm my items had been dispatched.
A week later, not only did I had not received my item, but I also realized that I never even got that infamous e-mail.
3 days ago, I finally got news: they cancelled my order, listing standard reason instead of precisely telling me why. In short, I got an automated response.

Now no need to be a genius to know what happened: they simply didn't take care of my order until it was too late (over a week! To take care of an order! I have NEVER seen that before, especially coming from a big brand!), and said items had all gone out of stock.

Thanks Forever21. Thanks for taking such poor care of your customer.
This was my first and last order on this website of lazy and uncaring retailers.

My worst experience ever. Cheap quality. I tried to return what I bought a day before and according to their policy, you only get store credit, which forces you to buy again to use your money.,
More over people working in the store have bad attitudes and have no idea what customer service means. The manager was rude and when I told him that I will write a review about my experience, he went 'I'm sure that you will not be the last one to give us a bad review ', he didn't care. He made me feel as if I'm begging for my money. My experience is in Newark ca location,

I don't recommend buying anything from this cheap store

I bought a dress online for my daughter, the dress did not fit. So, when I took it to the store for a return the sales clerk said she could only give me $10 for the dress as it had just gone on sale. She then told me if I shipped it back to the company I would get a full refund. Even with the return shipping I would have still received more than the $10, so I shipped the dress back. I then received an email from the company saying not only would they not give me any money for the dress, if I wanted it back I would have to send them another $5.95. I have called and emailed them but to no avail and the customer service rep was incredibly rude. I will never shop with this company again!

Normally I can't say enough about how much I love love love f21. Amazing prices and really amazing sales. But I recently bought a pair of the black skinny jeans from their basics line for my daughter, and the SMELL on them is DISGUSTING. I've run into this problem a LOT lately with black jeans and I'm getting tired of it. Whatever dye they are using has issues.

The jeans came out of the bag smelling like cat spray and burnt rubber. I tried airing them out, repeatedly washing them (all they did was stink up the rest of the load of laundry) and nothing worked. I even hit them with borax and I could see them getting so washed that the DYE was coming out in my TUB and they STILL reeked.

Took them back to forever 21 and the girl said they can't take items back that have this much wear. WEAR? Girl, she never wore them ONCE? Do you think I want my daughter smelling like burnt rubber and cat pee? Nooo. I washed them like 20 times but wore? Nope.

So just a word of caution: do NOT buy black jeans from forever 21.

I hate your company, I will never purchase anything from you. I had an order for over 1,500 dollars. You canceled my order for no reason. When I called to find out why it was canceled you losers say its because they thought it was fraud. So we replaced the order over the phone, and less then 12 hours later my order was canceled again, I call back and you losers tell me they dont know why its canceled. I called my bank, they said its canceled because you losers didn't verify the address correctly when replacing the order. Your customer service people are stupid morons. Where are they all located? In Poland or what? They can barely speak english,, I asked to talk to the manager, and the moron wouldn't let me. I gave up, I will give my money to another company that actually wants my money. I will never waste my damn time on your company again. $#*!ty customer service, cancels orders for no reason, and does NOTHING to fix the problem. LOSERS.

On Wednesday, March 9,2016@ 11:49 a. M, I had the worst customer service experience ever during checkout. While waiting to be checked out, next in line, the cashier (Shontice, a male) checked out an individual ahead of me and proceeded to carry on a conversation while the line began building. After a few minutes of a conversation consisting of him troubleshooting curling his wig and what curling irons to use, the individual he helped turned around and said 'oh, you have a line!' and prepared to go however the cashier stated 'I know' looked over towards me and continued talking as if I hadn't been waiting. The lady stepped to the side and told him to take the next customer, he said next in line and proceeded to continue having a conversation with her while ringing me up. His customer service, or lack there of, was horrible; he paid me no attention, being more concerned with learning about how to curl his wig. I'm a faithful Forever 21 customer and have experienced subpar customer service but never this bad; I thought to put my clothes back, however, I drove all this way to experience a 'bigger' and 'better' Forever 21 only to be greeted with absolutely no customer service. I will never shop at Springfield Mall's Forever 21 because he has put a bad taste in my mouth for this particular store.

Well I recently purchased 2 skirts from F21 and I couldn't wear them even once! The zippers got stuck and broke and it was a total disaster. They aren't the nicest material either but I got them because they looked cute and everything was fine when I tried them on in store... the kicker though is they wouldn't let me return them even though I never got to wear them once. I didn't want a store credit either to buy some more cheap clothes that'll probably won't last. Soooo I'll be shopping elsewhere. If i could give a 0 i would. NOT IMPRESSED!

I've never had an online ordering experience go so horrible in my life. To begin, I live in a small town and noted to either send to my po box if usps or FedEx if physical address. Forever 21 send it via FedEx and didn't include my entire address, so it went to the postal service (which doesn't deliver in my town). I've been dealing with both fedex and usps all week trying to find my package and forever 21 has done nothing to accommodate this. It finally went back to forever 21 and they are asking for me to repay shipping and they said its not guaranteed to ship any particular way. So they said "put your physical address and hope it works out. We don't take responsibility for lost packages"
Total bull $#*!. Had they gotten my address right in the first place I would've have to deal with their horrendous customer service and sorry excuse for a return policy. Will never shop here again!

I took the advice of a friend and ordered items online. $19 in shipping to return two items. You won't receive a refund if you return to a store. Only able to receive an in-store credit. Absolutely absurd. Price dropped on a dress I bought a week ago and they would not adjust the price because it is now a final sale. Customer service reps were useless! They would not allow me to speak with a supervisor and kept me on hold FOREVER! Staying away from this online store!