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FootballTicketNet has a rating of 2.6 stars from 333 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FootballTicketNet most frequently mention new tickets, credit card and full refund. FootballTicketNet ranks 18th among Sports Tickets sites.
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I bought two tickets to Arsenal vs Liverpool in mid 2016 - paid over 200 pounds for them. I was taking my 10 year old Liverpool tragic supporter of a son on a trip of a lifetime from Australia specifically for the match.
Suffice to say the tickets did not arrive even though we were told to be at the ground 2 hours before the match to pick them up. Just picture this, you have your young son with you and you've come all the way from Australia and are left in front of the stadium with the roar of the crowd in your ear and your young son CRYING HIS EYES OUT that the tickets did not arrive! I still have nightmares about the whole incident!
They didnt even bother returning my calls on the day. I had to call/email them continuously afterwards.
I lost money in the refund conversion and as well as in all the numerous transport e.g. trains, flights etc.
Their offer for free tickets was patronising given they knew I was from Australia. I demanded some compensation for transport. Initially the agreed AND THEN THEY PULLED THE OFFER!
So I've been left high and dry, severely out of pockets and dealings with a rude customer service manager who really had no intention of ever coming to the party by offering some compensation for having killed the dreams of a ten year old boy.
They are the worst organisation I have ever dealt with in terms of customer service. Extremely dodgy... DO NOT USE THEM OR YOU WILL LOSE LOTS OF MONEY! I GUARANTEE YOU!
BTW - I was not the only one who experienced this. There were 10 other people left high and dry by these dodgy clowns!
FAKE TICKETS FOR ARSENAL VS. BASEL 9/28.
SENT ME AN EXPIRED MEMBER'S CARD AND I COULD NOT GET INTO THE STADIUM.
HAS NOT CONTACTED ME ABOUT A REFUND OR OTHER SOLUTION.
DO. NOT. DO. BUSINESS. WITH. THEM.
HORRIBLE!
Dear Mike,
Thanks for your report but would be fair to write as well that you never contacted us about any claim before posting this review neither submitted to us any evidence to support your claim nor answered our several attempts to contact you by phone and email for already a week time.
We are more than ready to investigate your claim but to do so we must get the proper information to do it, we must be able to reach you at least.
We fully guarantee our orders and if a problem will be confirmed with your tickets a proper compensation will surely be offered.
Clovis Dalessandro - clovis@footballticketnet.com
Customer Relationship Manager
www.footballticketnet.com
We follow FC Barcelona all the way from Los Angeles, and had the chance to see Messi and friends playing live in action last week in the Nou Camp.
We Had a really nice experience with the tickets we purchased for this match via Football Ticket Net website. The tickets were as described and sent to our email 1 day before the match we us needing only to print them and bring them out with us to the stadium. Thanks FTN!
I bought 2 tickets on the footballticketnet.com website several weeks in advance to see FC Barcelona vs Atletico Madrid in Barcelona on September 21,2016 for $910 USD. My suspicions were raised almost immediately when they "confirmed" my purchase but in fact would not or could not give me my seat assignments or my actual tickets at that time. As per their instructions, I had to wait until a day or two (or even the actual game day) to have my tickets delivered to my hotel.
The day before the game, they emailed my tickets that had a face value of 390 euros, basically establishing that I had paid more than double the face value of the tickets. What really aggravated me was that on the same day I received my tickets, every tourist booth in town was offering the same tickets at face value, said tickets having been released by the team for last minute sale. I also received an email from the teams website advising me that they had tickets for seats all over the stadium for sale at their face value.
So here's the scheme: footballticketnet.com doesn't own any tickets to any event. What they do is take your order and your money in advance, and IF they can fulfill your order from the unsold tickets that they know the team will be releasing at the last minute, then they'll buy your tickets from the team and send them to you in an email. Of course, as they state on their website, they don't guarantee that they'll get you two tickets together. Of course, single seats are 90% of what the team releases at the last minute, and my sense is, as evidenced by other reviews herein, that they'll send you whatever tickets they can get, and it will be up to you to accept them, or lose your money completely as you've already paid (double) in full.
My advice: a) Don't buy any tickets from any website that can't guarantee your specific seat assignments at the moment of purchase, and b) Sign up to receive promotional emails from the team's website, and c) Some tickets for even so-called "sold out" games will be available on the day before or on game day itself if you're patience, ESPECIALLY if you need only a single seat or you can accept seats apart.
I expected to pay a premium for using a ticket broker, but I didn't expect to pay double to play their "maybe we can get your tickets, and may be we can't, but you won't know until the last minute" gamble.
My wish was to watch a Bayern Munich live in action at the Allianz Arena Football Ticket Net made this a reality.
Coming to order ticket online, I was unsure at first but their great customer service helped me with every question I had from the price of the tickets, to the seats and about when and how the ticket will be delivered to me.
I choose the Category 1 platinum ticket category that was sent to my mail as e-ticket that was a very easy and friendly to download 2 days prior to the match. BTW, The game was great as Bayern won 3-1! #Packmas #MiaSanMia.
I can't even begin to tell you how disappointed I am with my experience. Do yourselves a favor and stay away from this website. My son is a lifelong Chelsea fan (he is 15) and we live in USA. I decided to make a present for him and bring two of us to London to watch the Chelsea - Liverpool game on September 15th. Needless to say that the game was sold out, so I needed to use one of these ticket services to tremendously overpay for these tickets. I did not care, as I wanted to have the best experience for my son. I paid 442 pounds for two tickets in the Premium Bronze category (short side behind goal section). When I picked up the tickets from the local hotel I got suspicious right away, since my tickets stated that we had Restricted View. When we finally got to the stadium and found our seats, I was in shock. We had the very last row (Block 12, section JJ) in a section under the roof. When you sat down in these seats, you could only see a half of the field. To make things worse, the fans in this section did not sit down for the whole game, and we could not see the game even when standing up, since the roof was clearly in the way. The game was sold out and when I asked the usher to help us, his direct response was "these are the tickets you bought, this is why you paid cheap for them." Really? I paid cheap? The face value of one ticket was 23.5 pounds and I ended up paying 10 times more for a ticket that was absolutely useless. My son was in tears and in shock. I felt so useless as I did not know what to do or how to help him. We ended leaving in the middle of the game, since we could not see it and finished watching it in a local bar. My multiple attempts to contact this company after the game did not produce any response. To say the least, my entire trip to London was ruined. Please stay away from these scammers. I hope there are more reputable companies out there that you can deal with. If the company wants to reach me, my order # was *******.
I had booked four tickets for Chelsea vs West Ham. I was quite worried if I would get my tickets on time. But I had no need to worry. The tickets were at a cheap price too. They were very kind, answered my questions and kept my tickets safely, after my friend did not pick up the tickets from his house. The seats were excellent and a great view. I thank them for giving me the tickets as it was a memorable game as Diego Costa scored the winner! I would recommend everyone to use them as it was my first experience with them and it was really good. I will undoubtedly use ONLY them in the future.
Opened the Football season with 3 tickets to FC Barcelona@ the Camp Nou vs Betis. Saw Messi scoring twice, Suarez with a hattrik and overall a great atmosphere as Barca just crushed poor Betis Seville side with a 6-2 overall. Bought tickets from FTN not for the first time. Got them to my email quick & simple + a fair price and good seats. Cheers!
Searched a ticket site I can trust with purchasing UEFA Super Cup tickets and came up with Football Ticket Net. Their website is very user friendly and the tickets prices were very low compering to other websites. We got the tickets in mail 2 days before the match that was great with good seats and atmosphere.
Short & simple bought tickets 2 months ago last season to watch the great FC Barcelona team at Camp Nou in the Hot Barcelona derby vs Espanyol. Tickets were e-tickets, simple downloading and great seats + a nice price. Good job you guys
Came from Croatia to watch our national team playing in the Euros and bought 2 tickets via football ticket net to matches against Spain and vs Czech
From our experience You can trust this company 100% - we had nice seats and didnt over pay too much like other friends who bought tickets with other sites
We already bought tickets with them to our knock out match vs Portugal and we hope to continue buying tickets from them at least until we reach the final hahaha
Hvala ti!
Niko & Luka.
So I looked at all the different websites for buying tickets for the Euros as the official channels let me down and I went with FootballTicketNet. Ended up paying 5 times the face value on the ticket and probably 3 times from when I applied on the official Irish FA portal. Some of the reviews filled me with a lot of fear but I decided to take the gamble. They kept me well informed throughout the process and the tickets (Ireland v Belgium) at Bordeaux were delivered to my hotel a week early. Tickets were genuine and no issue except I should have probably specified which end I wanted to be in. I would use them again if I was in the same position.
Bought tickets online for Atletico Madrid-Celta Vigo game and im very pleased with the service. As i travelled to Madrid few days before the game, i ordered e-tickets which they send 24H before the game. You get a download link and then you have to print them.
Tickets arrived on time, no problems, good seats.
Getting tickets just before the game can be somewhat nervous but overall its a good place to buy them. Reccomend.
Went with my son to watch Juventus in Turin last month vs Lazio, tickets were ordered via
Football Ticket Net after we have red mostly good reviews about them in this site.
We got Category 2 tickets in a good price, ready to download 2 days prior to the match and in a reasonable price.
The match was awesome Juve won 3-0 and my kid had a great time and it was an amazing experience we will both never forget. Next soccer match we will order again via Football Ticket Net for sure.
I watched yesterday with my buddies Man United vs Bournemouth at the Traff and had a great time, so I would like to say thanks to Football Ticket Net for the nice experience and not for the first time.
Getting tickets to high demand football matches is always hard, on many occasions seats are not as promised and tickets are usually very overpriced.
But if there is one ticket broker company that is better above all the rest is Football Ticket Net. I tried using other websites that offer football tickets, but Football Ticket Net is the best.
They have a great sales team (Loren is very helpful and professional), Nice and understating customer service staff and most important tickets are fairly priced and we got great seats.
Watching FC Barcelona in the last match of the Spanish La Liga season trying to repeat winning the Championship for the second year in a row was a MUST for me.
Tickets to their last match of the 2016 season in Granada were very tough at first to get but not so If you use Football Ticket Net Without a doubt - the number 1 ticket agency website online for football tickets.
Sure, Prices will never be as the face value of the ticket especially if its a decisive match of the season, But comparing to other secondary market websites the prices were fair and most important the seats were great! Exactly as we choose as the tickets arrived to us 1 day before the match.
Watching Luis Suarez 3 goals bringing Barca the title is something I'll never forget Thank you Football Ticket Net!
Drew Brown
Went to see Manchester United vs Leicester in Old Trafford and had the best time ever.
Leicester is a great team and deserved winning this year Premier League title 100%
I want to thank Football Ticket Net team from sales to customer service. I got great seats in Sir Alex Ferguson stand exactly where I wanted and as described in their website with a fair price.
Tickets arrived to our hotel, 1 day before the match and waited for us at the reception.
I used this company services already a few times in the past and for sure will keep recommending them to my friends and family again in the future.
Max Henry
I was excited to book tickets for the Arsenal v Norwich game in October for an April game. From the start there was so much anxiety and frustration. We got an email saying that these tickets could not be given over email and had to be delivered to our destination. The problem there was that we were going to the UK and lived in the US. E-tickets were an option, but then they were not. So that was annoying. After receiving the tickets, basically we were given instructions on how to use the passes who belonged to other people, which was against the terms of Arsenal FC. You can be arrested for using resale tickets--and this company put my boyfriend and I at risk. This has given me terrible anxiety and frustration. I do not recommend this service. I deserve my money back for the piss poor seats we got after being promised really great seats. DO NOT USE!
Dear Laurna,
Thank you for taking the time to share your experience. We have looked over your order very thoroughly and it appears that there was some delivery confusion due to the fact that you provided us with a reservation name that your hotel did not recognize.
We are glad that you were able to contact our customer service department to allow us to get the problem solved and provide your tickets. We do understand your frustration and it is one of the many reasons we try to be sure to explain how important it is to provide us with correct and detailed information for your hotel stay. We explain that it includes the booking number (if available) along with the reservation name. We also advise our clients to be sure to notify their hotel reception that an envelope is expected and to give them any and all names associated with the booking, to be sure they have all necessary information so they can accept the delivery.
Your tickets were delivered as promised and our customer service department, in partnership with our delivery team made sure the hotel received the needed information to get your tickets. You received the tickets you ordered in the category you ordered, as we promise. We are always available, by phone, email, or our chat client to solve any issues, should they arrive.
Best Regards,
Linda
Customer Service Department
FootballTicketNet.com
+44-2036954911
Football Ticket Net sent me lower value tickets than i had paid for, they also sent them to the wrong address and did not accept responsibility for it. I would not use them again
Ignore all this other bad reviews As a long time football ticket fan I can promise you, there is no better place for football tickets than Football Ticket Net.
Their service is great They answered me on Facebook in 22:00PM CET, reply every issue I had on the phone and even after the match via mail about returning the membership club ID.
Ticket Prices are fair of course not below face value, but not much above it and most important the seats are very good as described.
I already ordered tickets from them to the Euro 2016 tournament and also recommended about them to family and friends. Remember there are many secondary market websites and brokers, but football ticket net Is the best one online.
Answer: They usually send the tickets 2-1 days before the match date to a hotel address or any other address you give them in the same city as the match takes place. I suggest you call them or write them an email about this just to be sure
Answer: I know they have e-tickets but I think it depends on the match if they can send e-ticket
Answer: Hi. You dont need a membership card, you just need to purchase from them and they will provide you with ticket/card that you need. Helen
Answer: They use individuals season tickets, so if someone owns a ticket and has put it to them for re sale then they are able to advertise
Answer: Hello - Thank you for your question. We already answered your question a few days ago via mail. If, you want, we can paste here copies of all emails we have been sending you.
Answer: 100% - I trust them. There will be always people who will write about them bad things - but they are a legit site.
Answer: Hi Carla, thanks for your visit to our site. Tickets are usually delivered about 1-2 days before the match. Clovis@footballticketnet.com
Answer: You will probably get them but right at the last minute, so be prepared for a little bit of anxiety
Answer: Hi Mohamed - I know that the e-ticket is enough for sure to enter the match. I think they send the e-tickets 2-3 days before the match date to your email address, but you have nothing to worry about - they promise and guarantee the tickets 100%
Dear Robert,
Thanks for taking your time to review our company.
I fully understand your frustration and I don’t want to say you are lying but I don’t know how else to say about most of your review.
You never got your tickets and only here we do agree but you got a full refund in less than 24 hs, exactly as our Terms and Conditions are stating, and here we ended our obligations towards this sale.
We have decided anyway to further compensate you, above and beyond our Terms and Conditions, and so 2 free tickets were allocated to your account with no expire date and an offer to extra refund your alleged ground transportation and 50% of yours and your son’s flights (Australia/England/Australia) was submitted to you by email on the 23/9 and 29/9. In both occasions you have decided not to accept them and yet threatened us to either give you a bigger compensation or to face a campaign online against us. Because you have decided not to accept the extra refund offer and, as important as this, threatened us, we have decided to withdraw it and so it was informed and explained to you as well by email.
I cannot find even a small trace of rudeness on our already long interchange, much the opposite, and cannot consider a company offering you above and beyond its obligations as a “worst organization in terms of customer service”, to say the least.
Clovis Dalessandro - clovis@footballticketnet.com
Customer Relationship Manager
www.footballticketnet.com