My wife and I gave my three children (9,12, and 13 years old) a trip to London. One of their dreams was to see a Premier League match. We bought 5 tickets for Fulham vs. Man City from 30.04.2022.
We arrived at the stadium an hour before the game started and when trying to access ONLY 3 TICKETS OF THE 5 WERE VALID! Imagine the faces of the children, they had dreamed of that match for months...
According to club employees, the other two had already been used (sold twice?).
I went to the ticket office to explain my case. The employees explain to me that the club (Fulham) couldn't do anything and that I'm probably the victim of a scam on the website where I bought them.
When leaving the ticket office, a man approaches me who says that he has heard my conversation, that he is sorry and that he is willing to give me two tickets. He also says that, curiously, he knows the owner of the website and that he wants to help me. He accompanies me and one of my children to a door of the stadium, we scan the tickets that they have given me and WE CAN ACCESS! I am extremely grateful to the gentleman for his gesture and I tell him that if he ever wants to come to Barcelona with his family I will gladly invite him to our stadium, there are few people like that left in the world and he has saved our weekend. He doesn't seem comfortable with the situation and leaves quickly without saying anything.

WE HAD MISSED THE FIRST HALF (in which the 3 goals of the game were scored...) but... WE WERE ALREADY INSIDE and we ended up seeing what was left of the game.

After a week I claim what happened to Football Ticket Net and they tell me that the situation was fixed by ONE OF THEIR VENDORS AT THE STADIUM! (that was the good samaritan... who never said he represented Football Ticket Net...)

Outraged I CLAIM that they compensate me for the two half parts that I could not see (1 ticket in total). They have ignored me so long.

BEWARE WITH FOOTBALL TICEKT NET, you can pay for a game and ONLY SEE HALF (or nothing...)

Compré dos entradas para el partido Chelsea vs West Ham (24/04/2022), ambas por valor de unos 400 euros, pero no me entregaron las entradas.
¡Yo y mi hijo viajamos a Inglaterra este fin de semana para ver el partido!
Además del daño emocional, como era un juego al que a mi hijo le gustaría mucho ir, se niegan a devolver el dinero pagado y ni siquiera responden a mis correos.
Se limitaron a ofrecer un vale para otro juego, pero vivo en una ciudad donde no se ofrecen juegos en el sitio.
NO COMPRE ENTRADAS EN FOOTBALL TICKETS NET.

I bought two tickets for the Chelsea vs West Ham game (04/24/2022), both worth about 400 euros, but the tickets were not delivered.
Me and my son are traveling to England this weekend to watch the match!
In addition to the emotional damage, since it was a game that my son would really like to go to, they refuse to return the money paid and do not even respond to my emails.
They limited themselves to offering a voucher to another game, but I live in a city where there are no games offered on the site.
DO NOT BUY TICKETS ON FOOTBALL TICKETS NET.

Last 19 we started a process of buying some tickets for Chelsea - Everton on the Football Ticket Net web, trusting in their promises that appear on the web and (as sure they will answer...) with their more than 20 years in the sector blah blah blah... It should be said that we were traveling from Spain exclusively for that.
Everything was correct until we introduced the card and the payment information and when confirming it did not redirect us to the secure payment page but immediately told us that the purchase was made. We did not receive any notification from the bank to sign the payment order through online banking, as if it happened the day before.
After a few minutes we get an email from Footballticket with the payment confirmation. We proceed to look at the account of the card and verify that no charge has been charged. We waited 24h before we started to complain to Footballticket that we have not been charged and we are told repeatedly that it appears to them that the tickets are already paid. The days pass and on October 23 we pass the charge of the tickets (we still do not authorize any payment through online banking).
While the problem with the payment happens, they ask us for an address to send the tickets. They emphasize that it has to be an address where the party is held, that is, London. We do not know anyone in London, so we are forced to give the address of the Hotel where we will stay. We speak with the hotel, and we inform them that we will receive a package in my name and they reply that they do not usually accept guest packages, but that this time they will accept it since we do not have a permanent shipping address in London. We communicate to Footballticket, and they send us emails with the confirmation that the shipping address is correct.

We remind you that we arrived on November 10 in the morning and we indicated all our movements in London (since we were just in time) and the game was on Sunday 11. We are assured that shipments are made on time and by companies of famous delivery as DHL, Fedex, TNT, UPS... So we trust that we will arrive on time and well for the guarantee that appears in BIG BIG letters on your website (what delusions do not?)
On Thursday, November 8, I receive an email from Footballticket informing me that my tickets have been sent by ROYA MAIL (first news of the existence of this company...) and they indicate me a tracking number. In this email, he says that from now on it is MY responsibility to follow the shipment. So I guess they will have my data and my phone well in case there is any problem (I make a note... I buy a lot on the internet and because of my work I am used to send and receive packages...)
To our surprise, on Friday, November 9th, an EMAIL arrives at 12pm informing me that my package could not be delivered, and that please contact ROYAL MAIL. I try repeatedly to contact them and nothing... with the Hotel, and nothing... so I enter the Royal Mail website to see where my package is and I see that it is in an office (near my hotel) but that it is being returned to footballticket This is when I start to panic and start calling desperately for a royal mail, the hotel and a football ticket. In the end they are the ones who call me and they take care of me that I suppose would be my "manager" of the web, a certain Julia, with whom I had already talked about the issue of ghost payment. Well, the Calvary begins:
I explained that I have seen on the web that my package is being returned that I do not get the phone at Royal Mail or at my hotel that we have to do something, I practically beg him... Since I could not do more since I was not even in the same country where my tickets were. Miss Julia just told me to talk to the hotel to tell me why they had not collected my tickets. Which I thought was stupid when the most important thing was to stop that re-sending. I was more than 4h trying to talk to Royal Mail, and there was no way to keep my shipment. All this stress managing in a language that I do not master. I asked and I begged Miss Julia, who in theory had to watch over my tickets and give service to her client, who contacted Royal Mail and who kept the tickets in the office (as they do here in Spain) so that To arrive in London the next day we would pick them up, since I had to go to work at that moment and I could not do anything else. She promised me that she would do everything possible to make it so and we agreed that on Saturday she would stop by the office to pick them up. In no time from 4pm on Friday until 7:20 pm on Saturday I got news from Julia. He did not mention that I could not talk to Royal Mail, or to my hotel, or anything... So Saturday arrives and we head towards London. Once we land, I turn on my cell phone and start to see calls and emails. I panic again when I go to follow my package and I see that it is in another office (VICTORIA DO), I do not speak English very much but at first I understood that the DO meant DELIVERY OFFICE, and effectively putting that office on google maps He sends me out of London (specifically 1h), next to the river.

Very angry, we call Julia who tells me that the previous day she could not contact Royal Mail (lie and first news) and what I had to do was go to the Hotel to see why they had not picked up my package. I needed that explanation to find an alternative. Another lie since he never looked for an alternative as he will see. And here begins the move that seems more cruel to us in our lives. In a foreign country, where you barely get by with the language, they start to boss us, adding difficulty if you know the extension of the city of London:
1) HOTEL: We go to our Hotel, there the girl at the reception tells us ACABA (that is, she never talked to anyone on Friday) to talk to Julia. He tells us that the hotel closes in December and that Royal Mail (which is basically the ordinary mail of England, we make this point for that of companies of maximum confidence and that) sends all correspondence to the Central.
2) POST OFFICE VICTORIA: I call Julia who tells me that she has located my package in Victoria's office, to which I reply that she is in Victoria DO that is on the outskirts of London. And she replies that she is not in Victoria's downtown office. But go fast as they close at noon. Stressed we paid to do the anticipated chekin and be able to go to the indicated office. We crossed all of London and we met there. We line up and they take care of us. They look for our package and there is nothing there, and what do they tell me? That my package is in the forwarding office (DO) in the outskirts near the river, as I had said from the beginning. Total I call Julia and I put her on the phone with the post office staff (paying for my calls). She explains what happened and they explain their version. Total that a man that arrives from the office of the river takes us the data and the telephone and goes away for the river to see if it finds them. It should be noted that they asked us what was in the package and we said that they were tickets for the game, so the messengers knew the importance of the tickets. They told us that there was no problem that they only had to give us the NUMBER OF ENTRY and we would go to the state and Chelsea would print us some new tickets. We returned after an hour to ask (we had been in London for 4h and we had only seen the subway and the post office). Nobody had called us, so the man who answered us earlier called the river office. They told him that there were no tickets and he told me as is:
Sorry but your tickets are lost, we had to scan the code wrong but they are not there.
So I call Julia and I tell her what they have told me and she promises to find me an alternative because Royal Mail had lost the tickets, as you will see that she mentions me in an email herself. From there I sent him emails without getting an answer. But we already had a whole day lost and a great discouragement although we harbored hope because they promised us a solution.
3) SUNDAY: first thing in the morning I receive a call from Miss Julia, who tells me that they have not found any alternative that is not her fault that the hotel did not take my tickets and that she is very sorry. Obviously I told him to return the money at least, since the displeasure could not compensate. And their response was that they were not going to return the money that they had done everything right... Then he sent me an email blaming the hotel for not having picked up my package, and they ended the email suggesting that if I wanted, I would go back to Victoria's office in the center of London, to see if they had sent my tickets there. I answered them by requesting the ticket number to be able to go to the stadium and have them reprinted... I never got an answer.
4) VICTORIA OFFICE: We decided to do some sightseeing but then we went back to the postoffice. It was almost time for the game but we wanted to try it one last time. Upon arrival we were met by a man who very kindly told us that, according to the follow-up, the tickets were in the river office, pending to be sent to his sender. He told us he could not do anything since the office was closed. We asked for some proof to claim our money, and printed a sheet where it appears that the courier who made the delivery did not have any type of data on recipient or sender, so he could never call to notify that the package had not been able to deliver.
Thanks for giving us the worst trip of our life!

I purchased two platinum tickets for the Real Madrid-Atletico Madrid game in the Bernabeau last October as a birthday gift. Two days before the match, we flew to Madrid. After sharing the address with footballticketnet, they promised us to send us the tickets (member cards basically) the day before the match. This never happened and we had to wait until four hours before kick-off to receive our tickets.

To our surprise the tickets were not member cards (as they initially stated), were not seated next to each other (as they promised), and above all were NOT platinum tickets but gold tickets. Since we had paid a fortune to obtain those platinum tickets, we emailed then called their customer service right away to inform them about the issue with no reply or attempt to help sort out the issue. We were left with no choice than to go and watch the match with the tickets we had. The seats were obviously far from premium and made the experience bad.

Of course we complained again and made clear the huge inconveniences this mix-up has caused us. They answered two days later stating that they will open an "investigation" about the issue. They then replied to say that they concluded the so called "investigation" and acknowledged that the tickets were gold but not platinum and said that they apologize for the oversight and they have calculated the price difference and were ready to refund back 24 euros per ticket.

This was shocking!

We bought the tickets in October, paid very high premiums for them (pretty much double the price), delayed the delivery and made us stress about it until the last minute, and all they could do is "apologize for the oversight" and offer a mediocre refund.

This was probably the most unprofessional email I have ever received from a customer service team. Reflecting back, it seems to me that they used our "member card" tickets to resell them last second at a much higher premium and gave us cheaper tickets instead, which explains the last second delivery.

I don't usually write reviews but I wanted to put my story out there so people can know about the risks of doing business with such an agency and carefully assess their options before choosing to go with a ticket provider over another.

THEY ARE CERTAINLY NOT THE MOST RELIABLE SOURCE OF BUYING TICKETS ONLINE AS THEY CLAIM TO BE.

By the way, I am happy to back up my review with hard evidence if I get challenged by footballticketnet's customer service team, who will attempt to do some damage control. Reading other people's reviews there seems to be a pattern: There is and will continue to be a high probability (25% on this website) that your tickets will be delivered incorrectly or not delivered at all.

I would highly recommand to NOT BUY or BOOK anything with http://www.footballticketnet.com/
You will loose time, nerves, and money.

I ordered 2 tickets for Juventus Barcelona 11th April 2017. With a very high price, you can imagine.

It is a present for my fathers birthday. My mother will join him.

I ordered, and paid, on http://www.footballticketnet.com/ the 18th March 2017

We directly exchanged mails, and documents to confirm citizenships of my 2 parents (one French, one Italian) who will get these tickets.

The 19th March 2017, *******@footballticketnet.com, John, confirmed, we have updated our information, we will contact if we have any other questions

The 22nd March 2017, I get a mail from *******@footballticketnet.com asking: In order to improve delivery and to ensure you receive your tickets safely and on time, we are asking that you send us an address in Italy.

The problem here is on the guarantee for a delivery on time. We are dealing on the secondary market, reselling tickets, we are quite often getting tickets very close to the match day. So this time between getting tickets and the match day are usually not enough for an international delivery.

So, even not planned initially, I asked my parents, to book an hotel in Italy.

And, as they were overstress to get their tickets in time, they even book 2 days additional to make sure to get their tickets in time.

So they drive in the morning of the 8th April, to Torino, 800 kms away from our hometown, This, just to make sur they have their tickets delivered in time.
The 8th April, at 9.20 PM, they send a mail *******@footballticketnet.com, Clovis Dalessandro, I deeply regret to inform that the club has refused to issue your tickets because of security reasons related to the citzenship and so we are left with no alternative but to cancel and refund your order. You will get your payment refunded ASAP and an automatic email confirming it.
No more explanations. 3 days before the game. With my 2 parents waiting their tickets in Italy.
As explained previously, all these documents about citizenship of my parents were sent, and agreed the 19th march, by John, *******@footballticketnet.com.
I directly contact them by chat, and by mail the 8th April, around 10/11 PM, to get an explanation, and overall find a solution for my 2 parents waiting now in Italy.

They said, they ask and will explain the situation to their manager, and I will be informed very soon.

9th April, 11 AM. I contact them again by mail, by chat, by phone. Their support always reply the same, I will get infos within 24 hours, or 48 hours.

Even by phone, the support girl tell me I will tell my manager to contact you back, and ended up the call with no more explanations. 2 hours after. Im still waiting.

And the game, Juventus vs Barcelona, is in 48 hours now, the 11th April.

With my 2 parents 64 years - who planned a trip especially to watch this game - waiting for their ticket.

If anyone here can help me to find a solution? I would highly appreciate.
I dont want a refound, I want the 2 tickets delivered as agreed, to make my parents happy.

On any case, take care of http://www.footballticketnet.com/, I think they play with my money (and from other customers too probably) during one month.

And now that the prices goes higher for these 2 tickets, they prefer to resell them 2 days before the game,

And refund money of previous customers. Offering no more explanations, or alternative.

I would highly recommand to NOT BUY or BOOK anything with http://www.footballticketnet.com/
You will loose time, nerves, and money.

Las ubicaciones eran perfectas, me asesoraron muy bien por chat, super recomendables! Muchas gracias a FootballTicketNet

UPDATE 12/13/2016: THIS company is the biggest SCAM! They sell you fake tickets then try to explain what you did wrong and shouldn't give your tickets to the SECURITY?
This is the actual email from support: "Had you scanned the e-tickets at the correct gates you would have been able to enter the stadium. Trying to scan all the tickets at the same gate would not have worked. We believe the problems occurred when you handed the tickets over to security."
Guess what Footballticketnet.com If you were giving us good tickets they would have found it in the system and direct us to the right gate (we all speak Spanish fluently), but instead we were told the TICKETS ARE NOT IN THE SYSTEM AT ALL! And they wouldn't let us in! So we all flew to Barcelona and didn't see the game we spent 3300 EUR on! We of course contacted the authorities and reported them to the police. Also calling credit card companies to FLAG this seller.

My whole family went to see the Barcelona VS. Real Madrid game this weekend. We bought very expensive tickets that should have been delivered the night before to our friends' apartment. Needless to say we did not receive the tickets (we were instructed they will be member cards) and the next day was instructed to pick up the tickets from a location close to the stadium. We got there received the tickets that were not even in the SAME section (even though we requested it, since we are traveling with kids) and were definitely not member card but printed out online tickets! Since were were already there we tried to use the tickets but were told they are FAKE! Customer service admitted they made some mistakes and we should have received different tickets but they don't want to reimburse us and if they deem it we should get reimbursed they will send us a check eventually! NEVER EVER buy tickets from this website!

On May 4th 2016 we had tickets from Footballticketnet for the Champions League Semifinal game in Madrid for over 800 Euros (order *******).

Everything went perfect (we ordered tickets well in advance on April 15th) and when we arrived the day of the game we found our tickets delivered at the hotel as agreed - so far so good.

When we arrived at the stadium two hours in advance (game was sold out) at the expected entrance gate unfortunately the tickets did not work and were refused by the computer. The officer directed us to the ticket desk and we were informed that the tickets were fake and confiscated them. They encouraged us to get in touch with the police. Unfortunately, we did not get a confirmation for the confiscation in fact, we were not the only party with fake tickets on that game.

At this point in time I tried to get in touch via phone with customer support, but nobody answered.

We had to buy new tickets for an outrages price, since I came explicitly with my young son for the game from Zurich to Madrid and I did not want to disappoint him.

On the next day I tried to contact again customer service but no answer. I wrote a mail to the various email addresses mentioned on the internet site, but I did not get any answers. After my return home I got in touch with customer service, which opened a case only some pressure from my side and after I provided some proof of evidence (copies of new tickets, picture of confiscated void tickets, original envelope containing the tickets with hand written instructions for the game). All that was strange, no logo on the envelope from Footballticketnet, instructions inside the letter in a very poor English, etc.

Anyway, after 4 weeks of investigations from the customer service I was told that they could not compensate for the loss, since I was not able to provide evidence for the confiscation of the tickets. By the way, I tried to get such a confirmation, but Real Madrid official ticket service center declined to support, since Footballticketnet was secondary market and not an officially recognized partner of the club.

This is very disappointing The policy of Footballticketnet in these situations is not very customer oriented and shows low customer empathy I think it takes no genius to understand that a 52 year old man with his 15 year old boy traveling from Zurich to Madrid to watch a game on a weekday with tickets of more than 800 Euros, after he had to buy new tickets for a lot of money (with evidence), probably did not have the objective to cheat the company.

I have been CEO of large listed companies - there is practice and practice. I am not aware of what I have done wrong, but clearly this experience will be a good guide for me in the future. I do not expect anything at this point in time from Footballticketnet, but I strongly encourage anybody interested in tickets for such important events to be very careful with secondary market. I hope that my experience can be of help for other people.

Finally it was a great game and I enjoyed the evening with my son. That is what counts, clearly, I will not use Footballticketnet again in the future.

I've watched many football matches all over the world. Real Madrid, Milan, Galaxy. Basketball matches as well: Lakers, NY Knicks, OKC. Never once I didn't get a ticket that I bought online. Until I meet this FootballTicketNet.com

Bought the tickets a week prior collection. Used the most guaranteed shipment available. DID NOT get my ticket! Called them, their cs (Linda) basically gave me a pep talk about not giving up on my tickets, that I should go to London Mail Center (Although Royal Mail can't tell me where my ticket is, they say it's not in London for sure) and get everything in my power to get the ticket MYSELF. I said I did everything that I could, Royal Mail said they will refund the supplier of my ticket but they can't refund me because I am not the Royal Mail's Customer. Makes sense. So I called Linda again and she just wouldn't make a single phone call to Royal Mail. A week later, I got this email:

Dear Andrew Hartono,
We deeply regret what happened with the delivery of your tickets for the match. While we are not responsible for lost or delayed deliveries made through third parties such as Royal Mail (Section 8. E. 2 of the terms and conditions), we did follow the delivery closely and attempted to help you retrieve the package in time. <-- NO THEY DID NOT!

We would like to add a 10% discount off any future match for you as a gesture of good will. Of course, the discount comes with a guarantee of the best seats and service possible.

Please reply to this email confirming whether you accept the offer so that we can apply it to your email address.

Best Regards,
---------------------------------------------------

Are you serious? 10% discount for feeling bad? Followed the shipment closely? Really? Attempted to help you retrieve the package in time? REALLY? YOU WOULDN'T EVEN MAKE A PHONE CALL FOR ME!

Finally on MatchDay, at Etihad Stadium, we bought another ticket and showed the Ticket Counter our previous purchase at FootballTicketNet, they blatantly said "This is Fake, why buy here? We will never sell you ticket at this price!"

Case closed, I don't want that 10% discount of yours. If you want to buy a football match ticket, DO NOT BUY AT FOOTBALLTICKETNET:::::::::::::::: Updates::::::::::::::
Let me make myself clearer than what you're trying to say. You're trying to say that you helped me. I never say you didn't help me, I disagreed with the fact that you think you're doing anything possible to help me because clearly you did not.

You said I did not track my own ( who the hell are you talking to? Of course I tracked it, you think I'm that clueless about this? You think I live in a world without internet? Please, show some respect to your customer, don't put words into my mouth by assuming stuff. Clearly you are not Linda because Linda would know that I also checked the parcel online.)

I've called Royal Mail and they told me the package is NOT in London that's for sure. I understood you couldn't be there physically and I never asked you to be in London. I asked you guys to call (Darn it, how hard is it to make a phone call man? Why are you insisting of being blameless when you as a human being would understand that making a simple phone call would make things better?) and Linda refused to do so. That's what I'm disappointed about.

You said you paid the tickets to the owner therefore you're also the victim (Can you read that sentence again one more time, thank you). You paid the tickets to the owner with MY MONEY! HELLO? You profited from my purchase! You lost ZERO money! Do I have to teach you Math as well? Am I talking to a highschooler here?

So let's be clear. You don't own your mistake, you never want to take the blame, I'm gonna post your reply to this website again to show everybody what's going on. You guys are not worth buying from.

Best Regards (NOT),
Andrew

Clovis D. Wrote: -------------------------
Dear Andrew,
Thank you for your reply. We will try to explain as clearly as possible, exactly what you DID confirm and the fact regarding this issue. First of all, You DID confirm that you would take responsibility for any shipping issues involving a third party when you confirmed that you read and accepted our Terms & Conditions. Without making that confirmation, you would not have been able to complete your order. You were told this numerous times and we are sorry you do not want to accept it.
As far as your accusation that you received no help, you did receive help, by being notified, immediately and having your shipment tracked, which you did not do yourself. You decided that we should do more and made the decision not to follow our direction. Because our call center is located in Madrid, there is nothing more that can be done from that far away. You, being in the UK, had far more ability to take immediate action. Phone calls, as you were explained, will receive no assistance.
Your further insinuation that we suffered no loss is completely incorrect. The tickets were sent by the owner. We were not the senders of that parcel. We paid for those tickets, and the shipping and receive no refund for any shipping issue. We do not get reimbursed for those cards being lost in the Royal Mail system.
The fact is, you know exactly who is responsible and that we DID help you, though you dont think it was enough. We did all we could to follow your parcel, notify you and advise you what action to take. You refused to help yourself and THAT responsibility is yours.
We are terribly sorry for the misfortune of this issue. We never intend for a client to miss a delivery, thus, we follow and notify immediately when we believe action needs to be taken. We hope this helps you to understand things a bit clearer.
Best Regards,
Footballticketnet

Andrew H. Wrote: -------------------------
1. I did NOT confirm that there's a section under your rule saying you're not responsible for the third party error. Linda did confirm that. Do you really think I had the time to look up for that section? C'mon.

2. I don't blame the wrong party, I blame the party responsible for not HELPING me getting my tickets. Of course I know the Royal Mail is the one who made the mistake, I understood that, Royal Mail understood that. They couldn't refund me though because I'm the recipient of the mail, they can refund you guys but Linda didn't wanna put up a fight for me. I stated clearly that I'm disappointed you guys didn't help me in this. No refund whatsoever.

3. I'm also disappointed that you obviously charged me at a premium price (Etihad Ticket Counter confirmed me so) but I still didn't get my ticket.

Lastly, I still will not buy from you guys, nor I will tell my friends (in this case all the review readers also) about my experience. I did not get what I deserve from you guys. I have all the proof, I can tell the story 100x, you can ask Linda, you can listen to the phone call if it was recorded. You know I'm the victim here, and you guys lose nothing out of this.

I have ordered two tickets for Bayern vs Schalke. I have ordered these tickets on 8. 12. 2015. Ihave ordered platinum tickets, thats 1st category tickets. I have paid for tickets incl. Booking fee 519 euros. I still did not have tickets 1 daybefore the game. I was sending alot of emailto get the tickets in time.In the evening before the match i got finaly tickets but later on that same evening i got email thatthey have send me the wrong tickets, so i received vie email another pair of tickets. So how i was suprise when i arrived to Munich andwas seated in the cornerof the stadiumin category 3 for 519 euros! Thats really unfair! Plus when I have complained and told them that seats 215 in Allianz Arena- Bayern Munich are 3rd category tickets, so not Platinum Tickets, they were so cheeky to sent their seating plan(not original seating plan from Allianz Arena) with their logo where seats 215 were platinum. These people are real theafts! And i do not recommend to buy anybody tickets from that website. One big rip off!

They have been soooo cheeky, taht they have theirown seatin and pricing plan :)) )

Email from them: SO PLEASE; PEOPLE DO NOT ORDER ANY TICKETS FROM THIS FRAUD! Allianz arena seating plan from them included :)) Thats just a laugh ;)) ) THE CORNER SEATS are PLATINUM SEATS!

"Dear Sima, Thank you for your mail. Please note that our categories as well as our category descriptions are different from the categories of the official site. This is due to the fact that we sell tickets for different matches and teams, which make it impossible for us to change our categories according to each and every team/ match. That is why we have our own categories, category descriptions and seating plans which appear on our site. The seating plan I sent you relates to your category- Category 1 Platinum. Please find attached a screen shot taken from our site for another Bayern Munich match for the same category you ordered, so you can see very clearly the category range and that the seats you received were within this category range. Hope everything is clear now. "