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“I would highly recommand to NOT BUY or BOOK anything”

4/9/17

I would highly recommand to NOT BUY or BOOK anything with http://www.footballticketnet.com/
You will loose time, nerves, and money.

I ordered 2 tickets for Juventus Barcelona 11th April 2017. With a very high price, you can imagine.

It is a present for my fathers birthday. My mother will join him.

I ordered, and paid, on http://www.footballticketnet.com/ the 18th March 2017

We directly exchanged mails, and documents to confirm citizenships of my 2 parents (one French, one Italian) who will get these tickets.

The 19th March 2017, *******@footballticketnet.com, John, confirmed, we have updated our information, we will contact if we have any other questions

The 22nd March 2017, I get a mail from *******@footballticketnet.com asking: In order to improve delivery and to ensure you receive your tickets safely and on time, we are asking that you send us an address in Italy.

The problem here is on the guarantee for a delivery on time. We are dealing on the secondary market, reselling tickets, we are quite often getting tickets very close to the match day. So this time between getting tickets and the match day are usually not enough for an international delivery.

So, even not planned initially, I asked my parents, to book an hotel in Italy.

And, as they were overstress to get their tickets in time, they even book 2 days additional to make sure to get their tickets in time.

So they drive in the morning of the 8th April, to Torino, 800 kms away from our hometown, This, just to make sur they have their tickets delivered in time.
The 8th April, at 9.20 PM, they send a mail *******@footballticketnet.com, Clovis Dalessandro, I deeply regret to inform that the club has refused to issue your tickets because of security reasons related to the citzenship and so we are left with no alternative but to cancel and refund your order. You will get your payment refunded ASAP and an automatic email confirming it.
No more explanations. 3 days before the game. With my 2 parents waiting their tickets in Italy.
As explained previously, all these documents about citizenship of my parents were sent, and agreed the 19th march, by John, *******@footballticketnet.com.
I directly contact them by chat, and by mail the 8th April, around 10/11 PM, to get an explanation, and overall find a solution for my 2 parents waiting now in Italy.

They said, they ask and will explain the situation to their manager, and I will be informed very soon.

9th April, 11 AM. I contact them again by mail, by chat, by phone. Their support always reply the same, I will get infos within 24 hours, or 48 hours.

Even by phone, the support girl tell me I will tell my manager to contact you back, and ended up the call with no more explanations. 2 hours after. Im still waiting.

And the game, Juventus vs Barcelona, is in 48 hours now, the 11th April.

With my 2 parents 64 years - who planned a trip especially to watch this game - waiting for their ticket.

If anyone here can help me to find a solution? I would highly appreciate.
I dont want a refound, I want the 2 tickets delivered as agreed, to make my parents happy.

On any case, take care of http://www.footballticketnet.com/, I think they play with my money (and from other customers too probably) during one month.

And now that the prices goes higher for these 2 tickets, they prefer to resell them 2 days before the game,

And refund money of previous customers. Offering no more explanations, or alternative.

I would highly recommand to NOT BUY or BOOK anything with http://www.footballticketnet.com/
You will loose time, nerves, and money.

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Clovis D. – FootballTicketNet Rep Over a year old

Dear David,

We understand that you want to do all you can to ensure that your parents enjoyed the match you promised you would arrange for them to see. It is one of the things that makes the decision to cancel your order—and fully refund you—so difficult.

However, the decision to heighten security and tighten restrictions on those who are allowed into the match came from the club and the official organizers, not from us. We cannot make any exception to these security measures for your order, as you requested, since these decisions were not initiated by us. The choice was either to cancel and refund you now or to deliver tickets that we knew were unusable and have your parents go to the match and be refused entry.

We understand that the timing of this news is especially hard. We informed you of the club’s new requirements as soon as we knew of them but unfortunately not before your parents travelled to Turin.

Again, we are deeply sorry for this situation. We understand your disappointment and upset when you only wanted to give a gift to your parents. Unfortunately, we could not provide the tickets under these circumstances.

Finally, I would like to note that it is not the case that we told you to wait 1-2 days for an answer to your questions every time you contacted us, as you state. It is only through the online chat that we advise that responses can take up to 24-48 hours.

Sincerely,

Clovis Dalessandro - clovis@footballticketnet.com
Customer Relationship Manager
www.footballticketnet.com