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natalia g.

Contributor Level

Total Points
82

1 Review by natalia

  • FootballTicketNet

12/5/16

UPDATE 12/13/2016: THIS company is the biggest SCAM! They sell you fake tickets then try to explain what you did wrong and shouldn't give your tickets to the SECURITY?
This is the actual email from support: "Had you scanned the e-tickets at the correct gates you would have been able to enter the stadium. Trying to scan all the tickets at the same gate would not have worked. We believe the problems occurred when you handed the tickets over to security."
Guess what Footballticketnet.com If you were giving us good tickets they would have found it in the system and direct us to the right gate (we all speak Spanish fluently), but instead we were told the TICKETS ARE NOT IN THE SYSTEM AT ALL! And they wouldn't let us in! So we all flew to Barcelona and didn't see the game we spent 3300 EUR on! We of course contacted the authorities and reported them to the police. Also calling credit card companies to FLAG this seller.

My whole family went to see the Barcelona VS. Real Madrid game this weekend. We bought very expensive tickets that should have been delivered the night before to our friends' apartment. Needless to say we did not receive the tickets (we were instructed they will be member cards) and the next day was instructed to pick up the tickets from a location close to the stadium. We got there received the tickets that were not even in the SAME section (even though we requested it, since we are traveling with kids) and were definitely not member card but printed out online tickets! Since were were already there we tried to use the tickets but were told they are FAKE! Customer service admitted they made some mistakes and we should have received different tickets but they don't want to reimburse us and if they deem it we should get reimbursed they will send us a check eventually! NEVER EVER buy tickets from this website!

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Clovis D. – FootballTicketNet Rep

Hi Natalia,
Thanks for sharing your experience on our site.
You forgot to add few basic details to your report: that you bought 5 tickets knowing they wouldnt be all seated together but 2+2+1; that you got these tickets to be scanned in 3 different gates but instead tried to scan all them in the same gate, being this the reason why you were not allowed in.
We did admit sending you two singles instead of one of the two pairs and offered you a compensation as this is the only mistake we made.
Please let me know in case of any further queries, thanks.
Regards
Clovis Dalessandro
clovis@footballticketnet.com
Customer Relationship Manager
www.footballticketnet.com

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