- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I bought two tickets to Arsenal vs Liverpool in mid 2016 - paid over 200 pounds for them. I was taking my 10 year old Liverpool tragic supporter of a son on a trip of a lifetime from Australia specifically for the match.
Suffice to say the tickets did not arrive even though we were told to be at the ground 2 hours before the match to pick them up. Just picture this, you have your young son with you and you've come all the way from Australia and are left in front of the stadium with the roar of the crowd in your ear and your young son CRYING HIS EYES OUT that the tickets did not arrive! I still have nightmares about the whole incident!
They didnt even bother returning my calls on the day. I had to call/email them continuously afterwards.
I lost money in the refund conversion and as well as in all the numerous transport e.g. trains, flights etc.
Their offer for free tickets was patronising given they knew I was from Australia. I demanded some compensation for transport. Initially the agreed AND THEN THEY PULLED THE OFFER!
So I've been left high and dry, severely out of pockets and dealings with a rude customer service manager who really had no intention of ever coming to the party by offering some compensation for having killed the dreams of a ten year old boy.
They are the worst organisation I have ever dealt with in terms of customer service. Extremely dodgy... DO NOT USE THEM OR YOU WILL LOSE LOTS OF MONEY! I GUARANTEE YOU!
BTW - I was not the only one who experienced this. There were 10 other people left high and dry by these dodgy clowns!
Rob B.'s review of FootballTicketNet earned 3 Very Helpful votes
Rob hasn’t received any thanks yous.
Rob doesn’t have any fans yet.
Rob isn’t following anybody yet.
Empty.
Read all the negetive reviews here, I was very concerned if I will get my tickets or if they will...
Sent blurry etickets that look photoshopped. No dispute of complaints procedure. Unhelpful chat...
Dear Robert,
Thanks for taking your time to review our company.
I fully understand your frustration and I don’t want to say you are lying but I don’t know how else to say about most of your review.
You never got your tickets and only here we do agree but you got a full refund in less than 24 hs, exactly as our Terms and Conditions are stating, and here we ended our obligations towards this sale.
We have decided anyway to further compensate you, above and beyond our Terms and Conditions, and so 2 free tickets were allocated to your account with no expire date and an offer to extra refund your alleged ground transportation and 50% of yours and your son’s flights (Australia/England/Australia) was submitted to you by email on the 23/9 and 29/9. In both occasions you have decided not to accept them and yet threatened us to either give you a bigger compensation or to face a campaign online against us. Because you have decided not to accept the extra refund offer and, as important as this, threatened us, we have decided to withdraw it and so it was informed and explained to you as well by email.
I cannot find even a small trace of rudeness on our already long interchange, much the opposite, and cannot consider a company offering you above and beyond its obligations as a “worst organization in terms of customer service”, to say the least.
Clovis Dalessandro - clovis@footballticketnet.com
Customer Relationship Manager
www.footballticketnet.com