This software? It's my stress-buster extraordinaire! Whenever I'm feeling overwhelmed, I just dive in and let it work its magic. Instant relief!
This is the first data recovery software I have. It restores a lot of memories of my childhood that I accidentally deleted, thanks to them.
Man, this software is super handy! It's got everything I need all in one place. Makes my life so much easier.
I bought the fonepaw iphone recovery app. The app itself works, but it takes one hour to scan my data...
It doesn't work, they give you the run around. This is a bogus scam. No refund even though they advertise that. My correspondence with them showed me that this place in not in the US. Their use of structure and vocabulary had foreign scam showing througth.
Trial version is too limited. Purchased full suite & got no results whatsoever. Been trying to contact company with no luck at all. Website gets nowhere & no one responds to emails. B. s. Company with b. S. product.
I suggested my boss buy the fonepaw recovery program... she did buy it and when I try to start recovering data from her phone like she needed, it does NOTHING of the sort. But what they do offer is a separate program, under the 1st ones "tools", that you also have to pay for separately... on their site it says that the 1st one she purchased was for data recovery, but it's a bait and switch. Wretched trickstering here, support was of no help either, said she had to buy the other one separately.
I downloaded this app, and it forced me to purchase it. The whole transfer for the free thing is a scam. They only allow a very short amount of data to get transferred for free. Even after I paid, it kept giving me errors. They only have emails for customer service. They answered after 4 days and had me go through a lot of hoops. They still can't fix the issue and refuse to refund me even though it's been a month of going back and forth with them (usually waiting 4 days to a week for a response)... I called Apple customer service and they were able to help me immediately with my data transfer for FREE. I would never recommend them to anyone.
The product doesn't work, it's a fraud, a scam, the support doesn't work, terrible support, don't buy this, don't get caught up in this messy scam, I regret 100% my purchase, and now I'll have to cancel my credit card! DO NOT BUY THIS PRODUCT.
If you can, use PayPal to purchase this software. I attempted to use the software, garbage though. Couldn't get any help/refund through fonepaw. Did a refund through PayPal, had to wait 10 days (or close to it), then the money was back in my account.
Did a full, 1 star review a while back, but hope this will help someone if they do decide to purchase and it doesn't work out.
Product didn't work, tried to get and never did receive a refund! No success and asked to work with R&D. Who does that? How can you sell a faulty product? Dr. Fone worked first time. Anyway the general public need to know.
Dear D F,
Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.
I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.
I hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Lucy
ZERO STARS!
I wish that I had come here first! Believe the bad reviews. The last Samsung phone that they even claim to support is a Galaxy S-6... a 2015 model. The same as others, no refund because I did not read the website that shows supported phones. I cannot find that anywhere on the site. I think the only way is to download the trial version. I am filing a dispute with my credit card and we will see what happens. DO NOT BUY THIS SOFTWARE!
The only thing I was able to recover with this software from my lost photos was the photo thumbnails. I asked FonePaw for help and they requested some additional information to solve the issue. After some time, I asked what the situation was and I received the following response (30.4.
2021):
"Hi,
They are still working on it, and please don't worry, if the issue still can't be fixed in 30 days, they will proceed the refund.
Regards,
Emily Watson "
After passing the 30 days, I have asked multiple times what the situation is and I never received any response. I was shocked at how unprofessional a company this is.
I purchased Fonepaw's services to try and recover lost data on my phone. The software was never able to connect with my phone. Customer service gave me instructions on how to supposedly make it work. The instructions always failed. Then customer service told me I had a "root" my phone in order for this to work. When I learned what that meant I became concerned about the impact to my phone and told them I did not want to take that step. I asked for a refund. They refused and told me that because I would not root my phone they would not issue a refund. I will never recommend anyone use this company, because they do not honor their own terms for a refund and they have stopped responding to my requests for a refund. I now have to submit a claim with the Better Business Bureau. They are crooks.
I wrote & explained to them where I got stuck in the recovery process. My explanation included the fact that I had contacted Verizon support, & that THEY couldn't even figure it out.
That was actually my 2nd attempt to get help. Both times I got the same "too bad, so sad" auto-reply, saying how it must be my ineptitude.
I purchased the FonePaw Video Convertor and despite installing it on two separate PC's, it took over 24 hours to complete upscaling a 1080 mp4 file. Yet when I used a different program, it took way less time. When I requested support to refund my money, they refused with the explanation that event though it took 24 hours to complete, the software works, despite the fact they supposedly offer a 30 day money back offer. Terrible customer service and in addition, deceiving as well.
Dear customer,
Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.
I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.
I hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Lucy
Customer service stinks, non existent. Only contact is send Email to them and wait, wait wait... I uninstalled same day of paying for junk.
Software is BAAAAAAAAAAAAAD!
Company needs to close up and disappear.
Don't waist your money for getting absolutely nothing.
I stopping payment.
Dear customer,
Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.
I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.
I hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Lucy
I actually purchased fone paw and was not impressed. I tried following the instructions given by Emily and finally having a month of daily contact. I asked for a refund. No refund was given despite the clear failure of the product is save my data. I am not impressed!
Answer: Not a scam. Have contacted this company by email. It took them a while to get back to me, but luckily my problem was resolved.
Answer: Horrible, deceptive, thieving customer service. They do get back to you, slowly over several days or a week or more. I could only ever email with the same lying person. DON'T USE FONEPAW!
FonePaw has a rating of 2.6 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FonePaw most frequently mention customer service, refund policy and credit card. FonePaw ranks 13th among Mobile Repair sites.
Dear Max,
Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.
I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.
I hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Lucy