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FonePaw

How would you rate FonePaw?
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Hong Kong
8 reviews
1 helpful vote
Follow Ashton W.
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This software? It's my stress-buster extraordinaire! Whenever I'm feeling overwhelmed, I just dive in and let it work its magic. Instant relief!

Date of experience: April 25, 2024
TW
5 reviews
0 helpful votes
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Thanks!
March 29, 2024

The software I used was not available at first, after updating to the latest version, it will be fine. Thanks!

Date of experience: March 29, 2024
TW
5 reviews
0 helpful votes
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This is the first data recovery software I have. It restores a lot of memories of my childhood that I accidentally deleted, thanks to them.

Date of experience: March 8, 2024
Hong Kong
4 reviews
0 helpful votes
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Super Handy!
May 24, 2024

Man, this software is super handy! It's got everything I need all in one place. Makes my life so much easier.

Date of experience: May 24, 2024
Hong Kong
8 reviews
1 helpful vote
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Loved it!
December 17, 2023

The product offers exceptional sound quality, top-notch service, and a user-friendly experience.Loved it!

Date of experience: December 15, 2023
China
1 review
7 helpful votes
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I bought the fonepaw iphone recovery app. The app itself works, but it takes one hour to scan my data...

Date of experience: March 15, 2018
Oregon
1 review
8 helpful votes
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Scam, scam, scam
August 28, 2019

It doesn't work, they give you the run around. This is a bogus scam. No refund even though they advertise that. My correspondence with them showed me that this place in not in the US. Their use of structure and vocabulary had foreign scam showing througth.

Date of experience: August 28, 2019
Illinois
1 review
1 helpful vote
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Trial version is too limited. Purchased full suite & got no results whatsoever. Been trying to contact company with no luck at all. Website gets nowhere & no one responds to emails. B. s. Company with b. S. product.

Date of experience: December 25, 2021
Illinois
1 review
11 helpful votes
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No Stars
August 5, 2019

I suggested my boss buy the fonepaw recovery program... she did buy it and when I try to start recovering data from her phone like she needed, it does NOTHING of the sort. But what they do offer is a separate program, under the 1st ones "tools", that you also have to pay for separately... on their site it says that the 1st one she purchased was for data recovery, but it's a bait and switch. Wretched trickstering here, support was of no help either, said she had to buy the other one separately.

Date of experience: August 5, 2019
Kansas
1 review
1 helpful vote
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I downloaded this app, and it forced me to purchase it. The whole transfer for the free thing is a scam. They only allow a very short amount of data to get transferred for free. Even after I paid, it kept giving me errors. They only have emails for customer service. They answered after 4 days and had me go through a lot of hoops. They still can't fix the issue and refuse to refund me even though it's been a month of going back and forth with them (usually waiting 4 days to a week for a response)... I called Apple customer service and they were able to help me immediately with my data transfer for FREE. I would never recommend them to anyone.

Date of experience: April 24, 2020
FonePaw T. FonePaw Rep
over a year old

Dear Max,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Brazil
1 review
0 helpful votes
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Terrible product
May 20, 2023

The product doesn't work, it's a fraud, a scam, the support doesn't work, terrible support, don't buy this, don't get caught up in this messy scam, I regret 100% my purchase, and now I'll have to cancel my credit card! DO NOT BUY THIS PRODUCT.

Date of experience: May 20, 2023
Texas
1 review
7 helpful votes
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Before purchasing
August 27, 2019

If you can, use PayPal to purchase this software. I attempted to use the software, garbage though. Couldn't get any help/refund through fonepaw. Did a refund through PayPal, had to wait 10 days (or close to it), then the money was back in my account.

Did a full, 1 star review a while back, but hope this will help someone if they do decide to purchase and it doesn't work out.

Date of experience: August 27, 2019
Hawaii
1 review
1 helpful vote
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Product didn't work, tried to get and never did receive a refund! No success and asked to work with R&D. Who does that? How can you sell a faulty product? Dr. Fone worked first time. Anyway the general public need to know.

Date of experience: May 3, 2020
FonePaw T. FonePaw Rep
over a year old

Dear D F,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Texas
2 reviews
11 helpful votes
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ZERO STARS... SCAM!
January 22, 2019

ZERO STARS!

I wish that I had come here first! Believe the bad reviews. The last Samsung phone that they even claim to support is a Galaxy S-6... a 2015 model. The same as others, no refund because I did not read the website that shows supported phones. I cannot find that anywhere on the site. I think the only way is to download the trial version. I am filing a dispute with my credit card and we will see what happens. DO NOT BUY THIS SOFTWARE!

Date of experience: January 22, 2019
Czechia
1 review
0 helpful votes
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The only thing I was able to recover with this software from my lost photos was the photo thumbnails. I asked FonePaw for help and they requested some additional information to solve the issue. After some time, I asked what the situation was and I received the following response (30.4.
2021):
"Hi,
They are still working on it, and please don't worry, if the issue still can't be fixed in 30 days, they will proceed the refund.
Regards,
Emily Watson "
After passing the 30 days, I have asked multiple times what the situation is and I never received any response. I was shocked at how unprofessional a company this is.

Date of experience: October 21, 2021
Pennsylvania
2 reviews
5 helpful votes
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I purchased Fonepaw's services to try and recover lost data on my phone. The software was never able to connect with my phone. Customer service gave me instructions on how to supposedly make it work. The instructions always failed. Then customer service told me I had a "root" my phone in order for this to work. When I learned what that meant I became concerned about the impact to my phone and told them I did not want to take that step. I asked for a refund. They refused and told me that because I would not root my phone they would not issue a refund. I will never recommend anyone use this company, because they do not honor their own terms for a refund and they have stopped responding to my requests for a refund. I now have to submit a claim with the Better Business Bureau. They are crooks.

Date of experience: February 7, 2020
North Carolina
1 review
5 helpful votes
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I wrote & explained to them where I got stuck in the recovery process. My explanation included the fact that I had contacted Verizon support, & that THEY couldn't even figure it out.
That was actually my 2nd attempt to get help. Both times I got the same "too bad, so sad" auto-reply, saying how it must be my ineptitude.

Date of experience: June 2, 2019
New Jersey
1 review
1 helpful vote
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I purchased the FonePaw Video Convertor and despite installing it on two separate PC's, it took over 24 hours to complete upscaling a 1080 mp4 file. Yet when I used a different program, it took way less time. When I requested support to refund my money, they refused with the explanation that event though it took 24 hours to complete, the software works, despite the fact they supposedly offer a 30 day money back offer. Terrible customer service and in addition, deceiving as well.

Date of experience: December 9, 2020
FonePaw T. FonePaw Rep
over a year old

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Idaho
1 review
1 helpful vote
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Run away, Run FAST!
December 11, 2020

Customer service stinks, non existent. Only contact is send Email to them and wait, wait wait... I uninstalled same day of paying for junk.
Software is BAAAAAAAAAAAAAD!
Company needs to close up and disappear.
Don't waist your money for getting absolutely nothing.
I stopping payment.

Date of experience: December 11, 2020
FonePaw T. FonePaw Rep
over a year old

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

California
1 review
10 helpful votes
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Buyer be aware
July 16, 2019

I actually purchased fone paw and was not impressed. I tried following the instructions given by Emily and finally having a month of daily contact. I asked for a refund. No refund was given despite the clear failure of the product is save my data. I am not impressed!

Date of experience: July 16, 2019

Overview

FonePaw has a rating of 2.6 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FonePaw most frequently mention customer service, refund policy and credit card. FonePaw ranks 13th among Mobile Repair sites.

service
28
value
28
shipping
19
returns
25
quality
28