FonePaw

I had high hopes that this program would help restore all my data off a phone that got dropped and the screen went black. From the website that had FonePaw advertised, it never gave me a list of phones that they do not support. So I buy the program for $70, go through the process to try to get my data back. But when I get to the part that says to pick the type of phone, mine was not listed and I couldn't put other. So I contacted Customer Service about this and they said oh we don't support your type of phone. Its written below on what we do support and what we do not. Well this was never advertised on the site I got everything off of. For 2 months now I have been going rounds with them in trying to get my money back. Wasn't my fault it wasn't advertised correctly, maybe they shouldn't have it advertised on websites that don't follow their policies. Not backing down until I get my money back, this is bull crap.

Picked it up to help a friend figuring I had a 30 day guarantee. Software did not work for my purpose. Waste of money, refund refused.

I downloaded Fonepaw and got an error message about not having the right verification. When I reached out to them I got NO response. I ended up having to buy a new phone and when I asked for a refund they said if I used the License Key I could NOT get a refund. How do you know if the product is going to work or not if you don't use the license key?

I used ios data recovery software.
The program does not work. Refund policy is very suspicious.
And the support team was worthless.

Got scammed into this software purchase because i was panicking because my Galaxy S6 was not working correctly. I have contacted for refund but was told they have a strict refund policy which they say you have to give them proof of phone model, screenshots of problem etc etc. I cant give them that because i dont have the phone no more because i took it to the shop i bought it from and i was told that the phone was unrepairable so i have claimed a new phone from my phone insurance. I have told customer service this but they just repeat the same bull$#*! every time, they dont seem to take in that i no longer have the phone. Scamming Bastards

Software does not work on anything newer than a Galaxy S6. And they will not refund money when their system doesn't work. Basically you can use it on a working phone. Total trash. 100% Worthless

Software doesn't pull up the deleted videos, it pulls up the current data. I don't need this crappy s/w to do that.

DO NOT BUY THIS PRODUCT. It will not backup your group messages so you will not be able to restore them. I have tried working with the customer support team and it is almost impossible. It takes anywhere from 7 to 10 days to get a response and then the response is to view the product videos on their website or on YouTube. That does NOT show me how to backup group messages. There is no distinction on any of their material that indicates that group text messages are not included in the backups. After 1 month, I finally received this response: "We have verified your order information, your situation meets our company's refund policy condition. We will handle refund service for you. Please wait patiently." that was on July 11,2022. On July 19,2022, I asked for the status of the refund. On August 1,2022, I received a response telling me that they wanted to do further troubleshooting and gave me detailed instructions on what to do to provide them the logs needed to troubleshoot the problem. The problem with their detailed instructions was it requesting logs for the FonePaw Data Recovery product which is not what I purchased or even mentioned in any of my communications. This company should NOT be allowed to exist based on their lack of knowledge of their products and more importantly their HORRIBLE customer service.

I accidentally deleted pictures off my phone and tried to retrieve them with this app. I paid for the download and, in the instructions, it says it is not recommended to "root" if you have a Verizon or AT&T phone. The only way to retrieve deleted pictures is 1. The phone needs to be rooted and 2: lost data hasn't been overwritten by new content. Well, since they do not recommend rooting on a Verizon phone, which I have, I sent an email asking for a refund. I figure if the app developers themselves don't recommend it then they must know what they are talking about. This all transpired on Aug 12th and I am still trying to get a refund. I have been going back and forth with them. First they explained about the root system which I responded to that they themselves recommended not to do on a Verizon phone. Then they asked for the model of my phone to prove it was a verizon phone, which I did. Then i got an email that gave me a link to a site that would help me root the phone. That tutorial was sent 8/26, fourteen days after I sent the original email stating I couldn't use their app. The data had been overwritten by new content by 8/26 because they basically advised I couldn't use their app. I again asked for a refund to which I get a reply saying they offer a free trial and there I would have seen that the rooting step was needed. I wanted my pictures and chose to believe they could supply an app that would help me so I just bought it outright. STAY AWAY, especially if you are a Verizon or AT&T phone user.

Perhaps FonePaw can learn how great companies treat customers from clues in this story. It's June 2019 and one of my dearest friends is at the end of his life's journey. For 3+ years my friend has lived with brain cancer - glioblastoma - the same type of cancer Sen. John McCain had. My friend lives his life and is facing death with dignity and grace. During his relatively short life, he has always treated people with respect, no matter their circumstance. His honesty for and transparency with his family and thousands of friends will endure long beyond his days on this earth. I am blessed to be on a core team of friends and family caring for him and raising $ for his medical bills and for his two teenage son's college education. Recently, I purchased FonePaw to retrieve data and family photos from my dying friend's Google phone. I purchased the product with the assurance that I was under a real 30-day trial. After multiple attempts (and help from tech support) I was unable to register the product for use. In fact, without registering, I never used the product. I kindly wrote and requested a refund. I thought that FonePaw's 30 day trial meant just that - a 30 day trial. My request for a refund was denied. It is evident FonePaw does NOT value basic customer service. They refused to issue me a refund for a product I never used once. Maybe FonePaw can learn something from my dying friend. Look above at how I described my friend with brain cancer. Do not buy anything from FonePaw! It is a company that is not honest nor transparent (FonePaw promotes a 30-day trial while fully intending to stick it to you), especially if the product was never used.

I paid $80 for this program that let me see what was already visible on my phone! SCAM! Won't refund.

This company has the worst refund policy I have ever seen. Won't refund even though it won't work. Do not buy!

It is highly recommended that you want to purchase the software of this software company, you can check it here, and hope that everyone can promote sitejobber, let more people know the software quality of fonepaw. Because my English is not good, I regret to know sitejobber until now.

When I bought FonePaw software, I found that I couldn't fix my phone at all, so I sent an email to 2checkout asking for a refund. 2checkout asked Miss Emily of Fonepaw to ask, Miss Emily immediately responded to 2checkout and would reject the customer's refund because Their internal emails were accidentally sent to me. Showing their 30-day money back guarantee is not true.

Or if you really want to buy, as Kevin said, be sure to pay with PayPal in order to have a guaranteed refund. Otherwise, you have to spend a lot of time and cost. My experience is that I keep sending emails to debate with their Marketing Supportor Miss Emily. The big point is to debate, it will cost you a lot of time, I spent three weeks. Until she couldn't argue, I got a 70% refund, but my phone was not fixed because of Fonepaw's software. I fixed it with free iTunes.
Only fixed my bad English.
So I think I was very stupid to buy FonePaw software and also charged 30% of the money.

In addition, the authenticity of FonePaw. Can be discussed by the following items
Their previous page shows that Chief Editor's Emily Watson and Customer's Bella, the photo is exactly the same, using the search engine to search, you will find this image has more explanation. In addition, they have now changed a new photo for Emily Watson. As long as they search by search engine, they will see more than one explanation. Many photos of this company have another possibility. And consumers can't upload their own photos on the message board. Where do the photos come from?