削除してしまったiphoneのデータを復旧できました。とてもいい製品だと思います。
サポートの対応もよく、すぐに返答いただき、対応いただきました。
わたしのなかでは、とてもおすすめできる製品のひとつとなっています。
App doesn't do what they claim it does. When asking for refund, they ask for all order information and problem information, even for a video of the problem. But at the end this is their answer: «Hi,
Sorry for the inconvenience.
Due to the software principle, no data recovery software can promise 100% successful data recovery. This is true for the entire industry.
In some cases, writing back data may overwrite the data you are trying to recover. »
I lost 88$ with them. They just want your money.
I recently my purchased this product and it did not work!' Asked for a refund and they said no. Do not purchase rip off dose not work as advertised! Picked it up to help a friend figuring I had a 30 day guarantee. Software did not work for my purpose. Waste of money, refund refused. Do not buy! Disputing purchase with credit card company. Refund policy not helpful!
Run away from this junk fast!
I stumbled upon this software and it's been a game-changer. From keeping me on track with deadlines to increasing my productivity, it's become an essential tool in my arsenal. The user-friendly interface and seamless integration make it a standout among its competitors. Two thumbs up!
What a handy piece of software! All you have to do is plug your phone into your computer, select transfer, and the next thing you know, you're sitting back waiting to see how convenient Fonepaw Dotrans is. This is a huge time saver for me! Although the free version would have been enough for me, I purchased the full version after seeing the power of this software.
I ran an issue with the software and had to reinstall it. Unfortuately when trying to activate the software. I received a message that the license key was already used. All attempts to contact FonePaw via thier website resulted in no response. Even the reseller "Paddle" was not able to get a response from FonePaw. These folks give both the reseller and themselves a bad name due to their lack of response. I now have software I paid over $100 for that I can not use.
Well, the program works, but if you need tech support for ANY issue - forget it - they will ghost you. The first time I needed support a couple of years ago, I had to submit a request five times before they responded. This time, I submitted a request three times, over a week ago, and NOTHING. Their tech support is non existant. There are now free versions of this type software that will do the same thing. I've switched to the free version of Winx MediaTrans. There's one nag screen with the free version, but it works.
To Whom it may concern, please DO NOT spend your money on this product, After purchase they will not send the link you need to access this product. Then they will tell you that they are not going to refund your money. This site is a SCAM!
Don't expect to get the product or your money back!
Robbers, how can this company survive as scammers like this have we all gone mad? Don't give them your money you will never get it back This whole comp[any is a robbing scam
I had technical troubles from the start. I had to choose another app which worked effectively. Asked for refund explaining my reasons. They require lots of info to even consider refund. But first you have to try to have tech support work through your issues. Then you reach an impersonal Emily Watson. Not sure if she a computer generated response as it responds in a cold and unfeeling manner. Anyway I gave up.
Dear Pam,
Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.
I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.
I hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Lucy
Do not use this. I cannot stress it enough. I wish I would have read more on the company before purchasing the software, I feel so stupid. They make it really difficult for you to know which software to buy and if you purchase the wrong thing they will not refund you. The website says that there is 24 hour support but they have no phone number to call and customer service via email is absolute sh*t. They're passive aggressive pricks. I highly recommend taking your device to a legit phone repair shop. Don't screw up like I did.
The product doesn't work as described on the website and after many emails, customer service is not following their refund policy while playing dumb in an attempt to not refund my money. Do not give these people your money! They lie about the capabilities of their product and don't follow their own return policy.
I purchased this to help recover data from my husband's old phone that crashed. It did not work at all. I had reached out to fonepaw to get a refund and they completely turned it down. I would NOT recommend them to anyone I know. It was a huge waste of money and the company does not back up its guarantee.
The worst piece of garbage did not recover anything. Waited for hours for the app to "recover " my deleted photos and came back with what I had. Not a single deleted picture was recovered
Unexpectedly, I got a full refund as of 7/23/20. Don't know why. Never thought they'd do it after fighting me on it for 70+ days. At least they finally did the right thing. This company still derserves 0 stars after the way they treated me. It's like taking a test and you improved from 0 of 100 questions right to 5 of 100 answers right. That grade is still a bad F! I got the refund eventually, but they were still extremely rude and dismissive. Worst customer service of my life by far. I say "they" but really, I worked with only one person. Maybe there are some decent people who work at FonePaw, but consumers, BEWARE!
THIS MESSAGE IS TO WARN AND PROTECT POTENTIAL FONEPAW CUSTOMERS AGAINST BEING ROBBED
FONEPAW IS A SCAM. I tried to get help from them for the technical malfunctions of the screen recorder I bought from FonePaw for 70 days. I emailed with EMILY WATSON from support@fonepaw.zendesk.com in about 40 emails and in customer support tickets I submitted on fonepaw.com/contact. She cheated me out of my money, and worse, she sneakily lied, deceived and led me on, trying to tire me out until I gave up on all of our communications. She didn't even have the decency to admit it. I'm going to warn everyone I should about FonePaw. To protect them, I'll tell them to never buy anything from FonePaw. EMILY WATSON at FonePaw is a liar and a thief. She is a swindler and a coward. I hope she quits her job and finds another where she doesn't willfully hurt people for a living. She's a horrible employee. I hope there are decent people working at FonePaw and that she's not a common representation of the other employees at FonePaw.
But after reading others reviews about FonePaw, I believe the whole company is likely led by crooks who are out to steal your money and time. After weeks of trying to get a straight answer from them, they refused to answer my simple yes or no question. "Will you give me the refund I am eligible to receive or break the FonePaw Refund Policy and not refund me?". Emily Watson at FonePaw never answered this question even though I asked and emailed her multiple times over several weeks. She would respond to my emails, but never answer my questions or respond to other subjects I brought up in the messages. She always tried to wear me down so I'd give up. Dragging the pretend help on and on. She was extremely rude and condescending. She thought I didn't know she was cheating me. Even though I called her out on it at least a couple times, she'd still pretend she was caringly trying to help, treating me like an idiot. She's a coward for not being forthright. I wanted the refund of course, but more than anything, I wanted to be treated with respect, courtesy, kindness. I was her customer for heaven's sake! She could've at least been straight with me and said no, we won't refund you. She dragged me on like this for weeks and weeks. I never got the refund even though my circumstances clearly applied to their own company refund policy. I provided what they asked for and followed their directions. And they only used my compliance as a method to deceive me longer. It was a cruel, long con.
If you're considering being a FonePaw customer, don't ever give them your money and run for dear life! Even if you bought something from them and it works, whenever you'd need maintenance or customer support for other reasons, the way they treat and communicate with their customers is abominable! FonePaw should be ashamed.
Anonymous FonePaw customer who bought the broken FonePaw screen recorder program in May, 2020.
Software doesnt work on a consistent basis. Every time they do an update/fix the program stops working correctly.
Think customer support will help? NO. Their support team is a joke. Their only job seems to be stringing you along until you are past their refund policy.
Do Not Buy - better, more honest software is available. Also, not as much money.
First of all, one star rating is way too high. Their website states that Do Trans can transfer all Andriod files to another phone easily and quickly. Do Trans will not even recognize my phone. Their "tech support" doesn't exist. They were unable to get the software to work as they advertised. As soon as I told them I wanted as refund, they stopped communicating with me. I filed a complaint with my credit card company. I dealt with Emily. She has been completely useless. Avoid these people. They are literally steeling peoples money. The sell software that doesn't work, then they keep your money then they refuse communicating with you.
I have used multiple screen recording softwares. Among them, it is one of the best softwares for screen recording. It captures audio, video with good quality.
I tried to scan the iTunes junk, especially the update package, so I used that MacMaster to clean up the iTunes junk. At the first time, I cannot use this app I send the feedback to the support. Then they gave me tutorial to fix the issue. Thus I can delete the iTunes junks and those old files.
The program needs to be registered with license code and the code will be sent via email so I have waited for two hours. It is a long time. I used the code to register iPhone Data Recovery and extracted the data from my iCloud backups. It can recover the data from iCloud but only scan out ten backups from iCloud, as I remembered, I have backed up many many times.
Overview
FonePaw has a rating of 2.6 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FonePaw most frequently mention customer service, refund policy and credit card. FonePaw ranks 13th among Mobile Repair sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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