I suggested my boss buy the fonepaw recovery program... she did buy it and when I try to start recovering data from her phone like she needed, it does NOTHING of the sort. But what they do offer is a separate program, under the 1st ones "tools", that you also have to pay for separately... on their site it says that the 1st one she purchased was for data recovery, but it's a bait and switch. Wretched trickstering here, support was of no help either, said she had to buy the other one separately.