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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I'm a repeat customer because I was so happy with the first order. My wife was absolutely thrilled, and the truth is that each flower arrangement I've ordered has been absolutely gorgeous. Very good quality and highly recommended
Totally delighted with the consistency of their promises for order to be delivered at a specific time.
Dear Thang,
We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
The product delivered is exactly same as that of the image shown in app. Very happy with service. Would look forward to shop more
Dear Nan,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Had tried few times and was always happy and satisfactory on the services and similarly the guests who received was also surprised and pleased
Dear Chandra,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
We live abroad far from loved ones but FNP always help to send love to loved ones on time and has a good customer support.
Dear Mohd,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
The bouquet which I gifted in the morning was really liked by the recipient with beautiful roses and chocolates
Dear Ivan,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
My wife and I have visited the website of Ferns N Petals several times over the past year to send cakes, flowers, gifts to our loved ones and I was not disappointed at all! A great collection to choose from, serious value for money and prompt and one-time delivery - once you try Ferns N Petals, you wouldn't choose another. Honestly I'm surfing the website right now cause I want to send something special to my wife. And I'm sure Ferns N Petals will give me the best ideas!
Dear Brijoe,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petals
It was a great gift. Third time using the site. Flowers could be better though. That said customer service was excellent. I was aware where my parcel is at every step. Promptly after delivery I got the text along with the snap of delivered items, which I found quite unique customer service compared to other online sites! Thanks
Dear Mitali,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
High quality products
Pictures on website are the same getting delivered and always on time. I have been ordering for months and will keep coming back for more.
Dear Sangeetha,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
It was far better way of representation than actual picture on the site. Thanks a lot for this elegant delivery.
Dear Partika,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I usually order flowers for my loved ones, and cakes and chocolates occasionally.
FnP has always delivered on time and the quality of the flowers have been good.
I have been a customer for about 4 years now, and each birthday, mother's day, father's day and anniversary has been made special, thanks to FnP.
I normally refrain from ordering sweets, dry fruits and other edible items; normally I would like to choose such things personally. Nothing against FnP though.
Dear Pratik,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I use to send flowers and cakes to all my relatives on birthday s during last few years.
This time my usual agency responded as they have no service to a particular place, I approached the co. I found ferns and petals did an excellent job and the quality of supply was also good.
Dear Ebrahim,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Good work done pic printed was very nicely done overall very good experience... just go for more
Dear Sunny,
Thank you for your kind words. They mean a lot to us.
Flowerly yours,
Team Ferns N Petals
I am thrilled on using this site. Its my first time using it. But it satisfy your needs. I hope my refund get back soon too as I was charged twice for it. I trust this site for future celebrations.
Dear Kanchan,
Thank you for your appreciation. Further, we would request you to share your order number so that we can check and help you with the refund status.
Flowerly yours,
Team Ferns N Petals
They just promise timely delivery but that is not the case i ordered a personalised gift with one day delivery and the product was delivered after four days
On time, delicious and filled with happiness.
I was surprised at the promptness even though I ordered at the 11th hour.
Dear Urmi,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
It was my sister's birthday while i was out of town. But i was still able to deliver her a pleasant gift. Thanks for Ferns N Petals for their unique services.
And, although I planned it pretty late in the day, the gift was deliver on the same day. Appreciable speed of delivery.
Dear Ram,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
You made my mum happy on her birthday by delivering the lucky bamboo that she loves so much. It is simply adorable, service was on time.
Thanks and best wishes from me and my mum.
Dear Anu,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
I ordered online sweets + Dryfruits for a total of Rs. 4,300. The stuff delivered was so bad and totally different from what was ordered. The sweets looked nasty and dry fruits was in a glass as against a vase as advertised. To add fuel to fire, the glass was ugly with a plastic cover and 20% only filled with the lowest quality of dry fruits. On complaint the items were taken away and replaced with box of sweets with missing contents? I will not recommend them to any one.
I have a picture of what I ordered and what was delivered.
Dear Rakesh,
We are sorry to hear this. We appreciate your bringing this to our attention. We have your order number with us. We promise we will get this resolved soon.
Flowerly yours,
Team Ferns N Petals
Thank You Ferns n Petals for your service! Second time in a row you have delivered smile along with the gifts! Easy international payment method, on time delivery, good quality. Couldn't have asked for more to an online portal! Thank You for making my loved ones feel special
Dear Jeya,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Charles,
Thank you for giving us an opportunity to serve you. We value you're being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals