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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Ferns n petals helped to save my relationship. And brought smile to my gf face.
So thanks alot. We were going through very rough phases of our relationship. And as we are in LDR hence i had no option to make her happy and save this relationship.
You guys are really doing a good job.
Relationship savior! Thanks alot
The order and delivery process was smooth, it was a nice experience. It does saved a lot of my time.
Dear Kumari,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly your,
Team Ferns N Petals
The product is always delivered within the promised time & is of good quality as advertised in the photos. Great job!
Dear Sherry,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly your,
Team Ferns N Petals
Best company to order from.
Perfect delivery time with superb gifts for your loved ones.
Recommended to all those who want to surprise their loved ones
Dear Navneet,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly your,
Team Ferns N Petals
Delivered on time. Product quality similar to one seen in picture. Receiver's smile told it all. Keep spreading smiles
Dear Deepika,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly your,
Team Ferns N Petals
The Gold color of mug for just so awesome and the image was too good.
One suggestion is to allow users upload more than 1 image, also a software to visualize how the images will look on mug. Two diiferent images can be printed on mug instead of one.
Dear Sam,
We really appreciate your taking out time to give us this feedback. We are working on improving our products and services and your feedback is very invaluable to us
Flowerly your,
Team Ferns N Petals.
It was a nice experience when you can spread love and happiness with your near and dear ones, specially when your overseas.
Dear Arzoo,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly your,
Team Ferns N Petals
All well, actual product and product images are same. Though happiness has no cost but I found prizes are 20 - 35 percent higher.
Dear Umesh,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly your,
Team Ferns N Petals
Great service! From placing the order to being notified of the delivery - faultless! Customer Support are also lightning fast when it comes to responding to queries, despite the time difference of some of the customers (I'm based in the UK, raised a ticket quite late in the evening and received a reply within minutes despite it being the dead of the night in India). The only slight dissatisfaction was with a call being made to the recipient of the flowers as it spoiled the surprise. Overall, a fantastic experience and I will be using FNP again.
Dear Amani,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly your,
Team Ferns N Petals
The cake was rated as delicious by the recipient of the gift.The entire process, from placing the order, to it's delivery well within the specified period was without any hitches. The pakaging, as well as the card that I chose to accompany the gifted cake, were greatly appreciated.
Ravi Mani
Dear Ravi,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly your,
Team Ferns N Petals
Thank you FNP. I used the service for the first time and was impressed by the overall quality of service and keeping me updated on the status. Highly recommended
Dear Vivek,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly your,
Team Ferns N Petals
Ferns n Petals team ensured to deliver my gift on time. Since the person was not available on first attempt and the product being a perishable item, they could have just said sorry we are unable to deliver it again. But the team was kind enough to call both the sender and receiver and fix an alternate time and deliver promptly. Thank you team for bringing smile on both the sender and receiver. Love you all for your great work.
Dear Suma,
On behalf of everyone at Ferns N Petals, we would like to thank you for being such an invaluable customer.
Flowerly your,
Team Ferns N Petals
Being in the UK I did not for one moment think it would be that easy and quick to get a thank you gift to someone in India - this company is amazing! Loads of great choice, fantastic value for money, amazing delivery and overall an excellent experience - thank you so much!
Dear Jen,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly your,
Team Ferns N Petals
I'm really happy with their services! Had ordered a cake and some flowers- they both were delivered on time and looked beautiful. The cake was delicious and looked exactly like that in the picture on their website. Even the flowers were fresh and were arranged into a pretty bouquet (again as shown on their website). Needless to say, I will be ordering stuff from them again :)
Dear Gayathri,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly your,
Team Ferns N Petals
I don't have an option for providing you people without a star, that is why am giving this single star. Lack of proper planning to deliver the products in time for placed orders. Despite i placed an order online through www.fnp.com ( ferns and petal website order number *******) on Nov 6th 2019, giving them enough timing to deliver the order on 14th of November they failed to dispatch the order through courier prior 12th of November 2019.
Even though i have followed up with them several times to ensure it is send on time they desperately failed on this. The special occasion was on 14th November 2019 and the order is still in transit for which the order will be delivered by 15th of November 2019. That too not a guarantee!.
I am never going to prefer this site again believing them to deliver any items to me, nor refer to my friends for preferring Ferns and Petals.
Come on guys you being a firm responsible to deliver goods on time especially for special occasions, you seriously should have competent staff who does proper planning! Unfortunately you failed me!
Dear Arun,
We are so sorry to hear what happened. Thank you for sharing your order number with us. We would like to assure you that we are looking into this and we will be contacting you shortly with an appropriate resolution.
Flowerly your,
Team Ferns N Petals
YOUR BOYS & GIRLS ARE VERY HELPFUL TO CUSTOMER(S) WHO ARE NOT TILL DATE DIGITALISED. MOST OF UR STAFF ARE LIKE ""OLD / BLIND'S CHADI"" FOR NEW CUSTOMER. VERY RESPONSIVE.
MAY GOD BLESS YOU AND ALL YOUR STAFF TO PROSPER BOTH IN ATTITUDE/CARING/ WEALTH IN ALL THE COMING DAYS AND LET THE COMPANY ROLL-ON SO THAT ONE DAY YOUR FIRM SHALL BECOME > THAN AMAZON-----
ALL MY ASHIRVAD FOR U
Dear Chandan,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly your,
Team Ferns N Petals
I ordered cake and rose my hubby for wedding anniversary to surprise me. I made it because of FNP team tq u so much to make surprise best memory in life tq u so much
Dear Pallavi,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly your,
Team Ferns N Petals
Brilliant collection delivery ontime product Quality superb
I ordered multiple times and i get just wow experience
Dear Nishu,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly your,
Team Ferns N Petals
Kudos to team... Delievered on time in such a bad weather... Person who delievered was completely wet but still he delivered on perfect time and to perfect person... Very happy with your service.
Dear Megha,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly your,
Team Ferns N Petals
Really awesome. Value for money product.
Would suggest to go for it.
Many great gifting ideas here!
Dear Seema,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly your,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Farzana S.,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly your,
Team Ferns N Petals