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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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They will never deliver on time. They instead will disturb the person the next day after birthday at 12 am and disturb their sleep. Completely unprofessional and yet they charge 200rs for delivery. Still don't have a clue why they charge 200rs for this kind of delivery,
Thank you customer service, and every one for delivering this order on time! It was my sis' birthday and i have been able to gift her on time even amidst of my very busy schedule :)
Highly recommended for cake n card delivery. Very good quality, fresh and delicious cake, delivery at your convenient time.
Dear Ashwini,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Great Product, Great Customer Service and delivered on time. Always Five Stars FNP!
I am very very thankful for such a wonderful service under such demanding circumstances. THANK YOU!
Dear Gaurav,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Never ever been disappointed with FNP.
You have created so many happy moments for me and many others. Keep up the brilliance
Dear Anette,
Thank you so much! We are so happy that you are happy. We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly yours,
Team Ferns N Petals
I ordered a combo of cake and bamboo plant for a special occasion. First my order was changed to another plant without me knowing in advance. I received an email about it and Then the plant wasnt even delivered. All they received was the cake. So so disappointed with the service. It was for a special occasion and it has passed. Would not recommend or order again
Dear Savita,
We apologize for the inconvenience caused to you. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
Worth buying for gifting or home decor.
I loved the look and finishing and ofcrs packaging.
One should give a try to order at FnP
Dear Shreya,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Best and easiest way. Best quality. On time. Valuable for our expense great. Apraching no 1. I m very happy.
Dear Roohi,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Trusted service. But try to send product as it in catalogue. Also increase some discount.And also go on communicating regarding order processing. Thanks.
Dear Sheetal,
Thank you for your invaluable feedback. We would request you to share your contact number at help@fnp.com so that we can get in touch with you to discuss it in detail.
Flowerly yours,
Team Ferns N Petals
I guess if someone is paying 250Rs extra for a midnight delivery then it should be done at 11.55pm and not at 11pm..
Dear Sudeshna,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
A franchise that provides some amazing products with good quality... Nice gifts for every occasion available
Dear Naveen,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Excellent service both in terms of delivery process and quality.
I ordered at the last minute and my gifts were delivered on time without any follow ups required. Very impressed. Makes me a loyal customer.
Dear Ananya,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Service is very good cake is same as a picture. Delivery is very fast. Taste is yummy all over very nice.
Dear Priya,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Complete price of crap and nonsense service... Do you even know how to give service after talking money. Looting money. Any common sense? Do not rely on this fake, outdated company,...
Dear Zain,
We apologize for the inconvenience caused to you. We would request you to please share your concern, along with the order number so that we may assist you in a better way.
Flowerly yours,
Team Ferns N Petals
I ordered a personalised item for my relatives anniversary which was to be delivered on 22. They were not able to meet the delivery date and blamed it on the courier. There was no option to cancel the order and customer service was of no help! Really pathetic service... looks like the reviews here are all fake! Please don't waste your money!
Dear Gauri,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly your,
Team Ferns N Petals
The whole process was smooth. My things got delivered on time and in proper condition. Appreciate the professionalism.
Dear Ameesha,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly your,
Team Ferns N Petals
Had ordered a birthday cake which was just made of cream and hardly any cake to be found inside. Totally disappointing. Shall never patronize FNP for cakes.
Dear Sadachapakkam,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly your,
Team Ferns N Petals
It was the first time I ordered using Ferns n Petals and I must say that the service was prompt. I was impressed with the detailed tracking system, from the time I placed the order till the time the bouquet was delivered.
Perfect timing and service. Keep the good work going and thank you for making little moments special for people.
Dear Archana,
Thank you for your kind words. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly your,
Team Ferns N Petals
It's a very best way from where you can send the gifts to your loved once from around the world. Love its delivery time and quality of product and customer support center.
Dear Shiven,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly your,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shanavaz,
We apologize for the inconvenience caused to you. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals