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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Worst service eaten my 7000 Rs and no regret at all with them, good luck with the business. They are complete fraud
Good service and good products. Good tracking process, very punctual and timely delivery...,... will surely recommend to others...
Dear Nagitha,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
I sent a gift to my friend through ferns and petals and the product was delivered on time and the quality was excellent... Thank you Ferns and petals... You made our day..
Dear Allan,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I have ordered bundle of flowers, cake and chocolates, absolutely amazing service, everything fresh and cake (Red Velvet) very delicious. Big thank you for your service
Dear Geetha,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
The cake was as it was shown on display. The taste of the cake was worth appreciation. The delivery was on time.
Dear Srinja,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
I had a nice experience hassle free order process and prompt delivery. Polite customer care and delivery staff
Dear Sunita,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I am very happy with variety of items to select from. The quality is of a high order and extreme care has been taken to ensure the product ( birthday cake) reached in excellent condition fresh and delicious, well packed. Indeed flawless.
Dear Prabeer,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Just ordered same day for an occasion and was so helpful as it got receipts on time without hasel and good product as described.
Dear Bindiya,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I placed an order for Same Day Delivery and paid extra for delivery charges before I made the payment It was showing that product will be delivered same day but once You make the payment they will change their words, suddenly it started showing that product will be delivered next day that too tentative, I called the customer care person and told him that I placed the order for same-day delivery and there is no point paying much money for a normal product which is available in market in a cheaper rate we are paying for the right delivery timing if the occasion is today and you will deliver tomorrow there is no point to place an order from Ferns & Patels but the only thing I heard that sorry for the inconvenience and also they will not allow you to cancel your order
Dear Priyanka,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
Fantastic... the quality of the product, the communication & the delivery person's communication, the delivery time
Dear Sriparna,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly yours,
Team Ferns N Petals
Amazing gifting options, as promised, recommended for all. Anyone would love to get gifts bought from them...
Dear Thilak,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petal
First it was an international delivery which was supposed to be delivered on 6th and after checking the cake was not delivered and when I called customer service they didn't have any update at all... So pathetic customer service they will never have anwsers to ur Questions... I would never recommend this to anyone... still struggling with them for refund as the birthday is already gone and there was No delivery of cake..
Dear Ravina,
We apologize for the inconvenience caused to you. Please send us your order number so that we can get this resolved.
Flowerly yours,
Team Ferns N Petal
I am highly delighted by the quality product I got from ferns and petals. Good job done. It was for the first time that I had ordered cake and bouquet online. And I am now so much overwhelmed by their response that now I am planning to use the ferns and petals everytime I will have to send cake and bouquet.
Dear Rakhi,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petal
Loved my couple of experiences with Ferns and Petals. Greatly satisfied with the order, delivery process and the product was exactly as shown in the picture. Thank You FNP for helping us deliver our love and affection to our beloved ones.
Dear Veena,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petal
I used the services both in India and abroad, very happy and delighted with the services and quality of products. Well done. Good value for money.
Dear Shakaib,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
The product is same as show in site and itss really soo tasty and delicuous.
I totally setisfied by this cake.
This is lovely.
And fnp is superb.
Dear Payal,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
I have ordered a gift. After so many calls to customer service. At 8 pm
Advisor told it would be delivered after half an hour. I thought I will
Wait till 9, at 9 o'clock they said it would take another 1 hours however
It should be delivered by 9 at i chose 3 to 9 pm slot. Then at 10:30
Delivery agent said he is just reaching. Then I called at 11:12 he said
More half n hour.
Seriously what you expect from your customer. Ferns N Petals you have lost
You customer. I will never ever order anything from your site.
Dear Sadhya,
We apologize for the inconvenience caused to you. We have your order number with us and will look into it right away.
Flowerly yours,
Team Ferns N Petals
Ordering was easy n delivery was also done on time. Happy with the service of ferns n petals. Petfect customized mug n excellent flavour of cake.
Dear Archana,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly yours,
Team Ferns N Petals
Excellent service and incredible taste. Multiple option along with gifts. Flowers were fresh and my husband liked it a lot.
Dear Nilima,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I read some complaints about FNP in reviews but since October 2012 my experience till now very good. Need to increase your presence in rural areas so then more people can smile bcoz of you.
Dear Taslim,
We appreciate your feedback.We are working on improving our products and services and your feedback is very invaluable to us.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andy,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals