On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Timely delivery, good service. I would surely recommend. Only the choices are limited. Everything else is superb.
I used FNP App for the first time to have a cake and a gift item delivered for my daughter's birthday. I found it extremely user friendly to navigate, pay and track. The items especially the cakes were very fresh and they are a good value for money.
What needs to be an area of focus for further improvement is to expand the range of personalized gift items as well as their delivery lead times. Wish FNP good luck.
Dear Pranab,
We really appreciate your taking out time to give us this feedback. We are working on improving our products and services and your feedback is very invaluable to us.
Flowerly yours,
Team Ferns N Petals
The main USP of this site is they completely protect the secrecy till the delivery of the product to put the receiver in awe. This is in addition to the quality and craftness of the product.
Dear Arup,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in = us!
Flowerly yours,
Team Ferns N Petals
This is the secon year i have ordered on your sit. The service is great. The delivery is on time. The product is of high standard. Thank you.
Dear Deepa,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
I ordered a cake for my wife's birthday, it was good & fresh which I saw & order via website, delivery was on time
Dear Sarfraz,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Dont waste your time with these guys they are gundas waiting to get hold of your money and then deliver all the wrong products. I had the worst experience in online shopping. These guys kept delaying my order that and eventually called me at night to tell me they dont have the cake i wanted and will deliver another flavor instead. LOL. These guys should be exposed for the fraudsters that they are and be taken to court. There are many other delivery sites that are professional and provide reasonably good service. Ferns and Petals has to be the worst experience i have ever had shopping online and will seriously ask any one looking to order from them to stay away
Dear Sakce,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Absolutely fabulous service, no fake promises like other on-line company
Looking forward to do more business with Fern's and petals
Dear Ritesh,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly yours,
Team Ferns N Petals
Best product and services To reach out to your loved once heart right on the occasion you wanted to celebrate also the best service to surprise them.
Dear Renjith,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
The people at fnp work as an ideal team. Great job guys. Keep up the good work. Thank you so much for delivering cake on time. The cake was liked by everyone!
Dear Pratik,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Ferns and petals is really a worthful and wonderful website which helps us to gift our dear ones with surprises in India
Dear Subhashini,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Very fast service and yes it is value for money. Delivery was very fast and quality wasn't compromised.
Overall the service was excellent
Dear Vinit,
Your support means a lot to us and we are really grateful to have you as our valued customer.
Flowerly yours,
Team Ferns N Petals
Nice cake and on time delivery.
Delivery boy was professional.
Overall very good product with very quick delivery time.
Dear Sudhir,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The customer care service was so humble and polite and then they even served as with best deal. I have received the order 2days in advance
Dear Kota,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
I ordered cake, bouquet and customised mug on the same day of my brother birthday after 10:00 am. I was little sceptical regarding the delivery. All my apprehensions vanished when my brother informed me that he has received all the products within time and the ordered cake was very yummy, whereas mug and bouquet was beautiful. I am really happy and thankful to the entire team of fnp for their quick response. The delivery person was also good in attitude and kind enough. Thank you FNP
Dear Parminder,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
As mentioned above Ferns and Petals has proved. I would surely mention to my friends and relatives to go with ferns and petals service for their personal & religious occasions.
Dear Syed,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Ferns n petals thank you so much for giving such a lovely experience... the cake u delivered is very tasty n the delivery was also on time, i will definitely order from u in future..
Dear Juhi,
Thanks a lot for your appreciation. We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Thanks FNPs team to make our day memorable, the product and services bring smile to my loved ones, I must say, everytime I'd ordered with you people, it's worth for money!
Dear Shivani,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Enjoyed every bit from selecting the bouquet from beautiful options to hearing from the dear ones how much they loved it. Thank you
Dear Prameela,
Thank you so much! We are so happy that you are happy. We would like to thank you for selecting our products.
Flowerly yours,
Team Ferns N Petals
FNP as always delivered the right quality and in time. They just need to improve on the way the greeting card and the paper with order details are sent with the gift. It has to go in a 'sealed' envelope and not the way it is sent now-open for everyone to see. Hope they change this system acrosss cities.
Dear Rishi,
Thank you for your feedback. Feedbacks and suggestions provided by our customers help us in improving ourselves.
Flowerly yours,
Team Ferns N Petals
I have ordered many times wit Fnp n have never been disappointed... I always bank on them fr delivering gifts to my loved ones
Dear Aditi,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Riya,
Thank you for your kind words. They mean a lot to us. We appreciate your feedback. Your feedback is very important as we are constantly looking for ways to improve ourselves.
Flowerly yours,
Team Ferns N Petals