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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I had ordered a personalized photo bottle to gift my wife. I wanted to surprise my wife on her Birthday but Ferns n Petals totally ruined it. They send me a bottle with a miserable/WORST finishing. No quality checks were performed at their end before the delivery of the product.
I called the customer care and they simply were adamant that I had to call them within 48 hours and since I called after 48 hours they won't be helping out. Being the website which is used for gifting options, they don't even understand that gifts are supposed to be open on the occasion and not prior to that. Very unsatisfactory service. THEY ARE ACTUALLY A SCAM.
I wish negative rating option was provided for you. Very disappointing experience. It was my first order and I would make sure it's the last.
I will never ever recommend this website to anyone as Ferns n Petals is highly unprofessional and unreliable.
I have used ferns and petals over the years for sending gifts to my family and friends. And it was always a good experience... and i really appreciate that they communicate so efficiently and make sure that the order will be delivered on time. Despite all the difficulties in locating the address and the given phone number being unavailable... they made sure that the order will get delivered... delivery boy was also very polite and sensibile... i am happy with the overall experience... and will definitly recommend FNP to everyone.
Dear Harpreet,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petals
Customer service is worst. They'll change the time slot according to their wish(Why should they ask if they'll have to change it) Worst part is you cannot cancel the order if it's not delivered on time. It's a scam. Stay away
Dear Sushmitha,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
I had taken a midnight delivery for which they charged extra money. The person was not able to find a location. The delivery was not done on the scheduled time. And the Ferns and Petals team does not even bothered to inform.
One person name "Deepa" she called next day morning and told me if you have any problem about the delivery contact Ferns and Petals and no need to call me.
Disgusting services provided by the Ferns and Petal
Dear Payal,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
Amazing platform for sending online gifts and cakes. Excellently satisfied with the service. I also suggest do order online from ferns and petals to spread happiness in the life of your loved ones.
Dear Saurabh,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Ordered A Surprise Last Minute For My Friend. Believe It Or Not It Reached Sooner Than Expected When I Had An Issue During Payment Process. I Got A Call From One Of The FNP CS n He Was Very Polite n Answered All My Queries Patiently Good Job Guys Thank You So Much FNP Team For Not Disappointing Your Customer Would Love To Shop Again n Again And Guys Those Who Are Having Doubt DON'T Just Go For It The FNP Team Won't Disappoint You
Dear Jasmine,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petals
The Choices and Delivery are key to this App. Customer service is great and delivery commitment is awesome. Love to work with the app.
Dear Chaitanya,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
The ferns and keral team has been professional all the time. From ordering to delivery all went smooth. Three cheers to the team. Highly recommended.
Dear Suredh,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I had ordered a potted plant with "World's Best Sister" inscribed on it. However erroneously one with "World's Best Brother" was sent. On informing the firm sent the replacement immediately free of cost and left the earlier one too.
A very rare response in today's world.
Dear Yogesh,
We are so happy that we could get this resolved for you. Customer Satisfaction is something that we never compromise on. Looking forward to serving you again soon.
Flowerly yours,
Team Ferns N Petals
I PERSONALLY HAD BAD EXPERIENCE ABOUT FERNS AND PETALS. ACTUALLY I AM A CUSTOMER WHO TRUSTED THEM A LOT. EARLIER. MORE THAN 25 TO 30 CAKES I HAD ORDERED FOR DIFFERENT DIFFERENT BIRTHDAYS AND OTHER OCCASIONS. EARLIER IT WAS FINE WITH FERNS AND PETALS BUT LATER ON FOR THE LAST 2 TO 3 ORDERS THEY HAVE CREATED VERY BAD IMPRESSIONS ON COMPANY. THEY EVEN SENT A CAKE WHICH WAS NOT FRESH AND ALSO SMELL WAS COMING FROM CAKE. WE THREW ED IN DUSTBIN AND WHEN I COMPLAINED THEY SEND CAD BURY CELEBRATION WITH APOLOGY LETTER (THAT TOO ON PLAIN PAPER) ALONG WITH 20% DISCOUNT FOR FUTURE ORDER. AGAIN THEY DID THE BLUNDER IN SENDING CAKE VERY LATE TO ONE OF MY FRIEND AT BHANDUP. WHEN I FIRED THEY SAID LOT OF SORRY. THEY HAD DEDUCTED 49 RS FOR DELIVERY CHARGES THAT TOO THEY DIDN'T REFUNDED. NOW TODAY AGAIN IN GOA DELIVERY THE TIMING WAS TO DELIVER BY 2PM BUT WHEN I INQUIRED THEY STARTED GIVING DIFFERENT DIFFERENT EXCUSES. SUCH A BAD AND UNTRUSTY COMPANY. NEVER TO BELIEVE THIS FERNS AND PETALS ANYMORE. YOU WILL END UP IN DISAPPOINTMENT. THEY ONLY TRY TO SAY SORRY AND ALL. THEY WILL NOT RECTIFY THEIR MISTAKES. NOT A GOOD OPTION TO ORDER CAKE FROM FERNS AND PETALS. ITS BETTER TO ORDER LOCALLY INSTEAD OF WASTING YOUR VALUABLE TIME AND MONEY ON FERNS AND PETALS
Dear Haridas,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The guitarist I had with my order was very professional. Best service I could ever imagine of. They were very very very kind and made the video for us... so thoughtful of the delivery boys. Kept our emotions fulfilled. My regards to them.
Dear Gurmeet,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Very Prompt service and worth every penny.
It was very easy to choose the products. I highly recommend FNP.
Dear Chandni,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Ferns and Petals team has provided me with awesome customer experience and high quality of service with Same Day Delivery. It has been a delight to engage with them. I highly recommend them for services in India, UAE and Singapore.
Dear Indu,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
It was a good product. Good as i expected. Valid for the money. I simply loved it. Every one have to buy it... You will love it
Dear Mubashira,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
Wrost company and never use that... there ate so many other company who respect the feeling of your gifts and send them on time and send correct item with good service.
Dear Kirti,
We apologize for the inconvenience caused to you. We have your order number with us and will look into it right away.
Flowerly yours,
Team Ferns N Petals
It was very quick
Delivery was before time
Material is good
Highly recommended fern and petal
Thank you
Dear Jyotika,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
They charged extra money for midnight on 31st, still i didn't get order and saying delivery attamted with wrong address. Last year I ordered same product and same address but now they telling address not found. Cheating with customer.
Dear Aravind,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
BAD SERVICE AND DIDNT GET PRODUCT ON TIME EVN PAID EXTRA 300 RS DELIVERY CHARGE FOR BEING ON TIME.IF WE CONDACT THEM THEY WILL ASK ONLY ORDER NO FOR ALL TIME. THEY WONT DO ANTHING
Dear Bhadra,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
EVERY THING IS VERY PROMPT, EXCEPT DELIVERY WAS BEFORE TIME i. E. IT WAS TO BE DELIVERED ON 31ST IT WAS DELIVERED ON 28TH DEC THEREBY THE SURPRISE ELEMENT WAS LOST.
Dear Harmohan,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Great job fnp, i am madly in love with balloons decoration concept you have come up with. My nephew loved the balloons decore for his birthday Thanks to you guys!
Regards, Rajni
Dear Rajni,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hitesh,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals