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The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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It is good but very expensive.Not affordable everytime.
The shipping charge(midnight) is really very expensive and the cost of half a kg. Is also v. high.
Very much satisfied with the product. Delivery was on time... worth the money... thank you so much..
Dear Silja,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Very pleased with the cake.
Efficient service from ferns & petals
I had ordered for my brothers wedding anniversary and they were very happy.
Best wishes to F&P
Dear Olivia,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
You guys made the occasion so special delivering the perfect piece on time. Truly impressive guys. Team FnP rocks.
Dear Kingshuk,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
It's a good platform for Gifting. It is my friends marriage anniversary and I gifted a cake and bouquet on this website. Good experience. Will use it again
Dear Supriti,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
I had to send a birthday gift and was really confused. Came across Ferns and Petals, checked out all the products and chose. I was a lil worried if it will be delivered on time Or not, but the delivery was on exact date as chosen by me. Thanks a lot to the team and honestly loved your services. I gonna definitely avail your services in future and will recommend further too.
Dear Swatee,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The order was delivered on time. The product was so fresh. I keep duly informed abouty order status. Thanks alot. I really appreciate your service.
Dear Tarn,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Very good service and timely delivery, i will definitely recommend to all. I ordered bday cake for my wife who is in delhi, i was not able to be with her on her bday, i was in Hyderabad at that time, they delivered the cake on time with a note that i have written. Excellent and superb service
Dear Prithiviraj,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Thanks for your professionally driven service rendered to your customers and to reinforce the trust they have in your esteemed firm. Keep it up and all the best.
Dear Vijayendra,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Very very happy. Can be recommend to others
Value for money. Great job done. Love to order in future also.
Dear Shankar,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I really appriciate the service offered by Ferns and Petals. It is highly recommended. Best quality products and Always on time delivery.
Keep up the good work.
Cheers!
Dear Aashka,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Thanks you so much for helping in giving surprises to your family when you are away. After receiving the surprised gift and cake on birthday my father was happy... the cake was delicious plus the personalised pen engraved with his name was awesome...
Dear Jaspreet,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
The service provided was very good. The flowers and cake were fresh. And the flowers were beautifully wrapped with a paper. The note was in an envelope. It was value for money.
Dear Jigisha,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Ferns N Petals are giving excellent services. I don't have to chase them for my order and even to make a changes in order is very easy with out any hassle I send my bouquet and chocolates on time. And the customer services are excellent I can say It's a prompt and professional service
Dear Gayatri,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Excellent experience. Very thing was delivered on time. The cake was very delicious and the bouquet was also excellent.
Dear Seema,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
FnP did an excellent job with the product that was selected. They even delivered before time and the product was of great quality. The packaging was superb. The person for whom I had got the gift loved it. Thanks FnP.
Dear Colette,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Good experience with ferns n petals they delivered fresh flowers, beautiful card n chocolates on time. Worth it
Dear Jaya,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
The cakes i ordered from fnp were really good... delivery was also on time... no complaint till now...
Dear Marry,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
Lovely & worth the Money. I gifted it to a friend & I am so glad he loved it. Thanks for existing Ferns & Petals.
Dear Margareth,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Excellant gifts for various occassions. The service was as per expectations. I recommend this portal to whomsoever are interested in choosing exotic gifts for their near and dear ones
Dear Sankarasubram,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Answer: Don't order with them. They will take your money and then ignore you and give you all stories of why it couldn't be delivered. Rather go to another website. They are also handing out 20% discount vouchers for reviews, so all of these 5 start reviews cannot be trusted at all!
Answer: Dear Kakkarla, We would like to assure you that our customer's details are secured. You can make the online payment without being worried. Flowerly yours, Team Ferns N Petals
Answer: I can't say if they are fraud or not, but their service is terrible. Only 2/4 of my orders were delivered. Their customer service is non-existent. Just ignore the emails and mark it as spam. Don't order with them. Avoid!
Answer: A complete scam. They sell used old flowers. Never deliver as shown in pics. Their partners gate them as not paid well.
Answer: They are just there - Just a click on site, they get connected on call like a Ginnie :) And the tickets raised are addressed spontaneously and addressed and closed.
Answer: Hi Tanushree, We would request you to please visit our website www.fnp.com to check out the available dates.
Answer: We are sorry for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
Dear Ivy,
Thank you for sharing the feedback.
Flowerly yours,
Team Ferns N Petals