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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I ordered a cake for my father's birthday which was on the following day. Even after 5 days now the cake remains undelivered. Ferns and petals is the most unprofessional service provider I have come across. They will neither refund the money nor deliver the cake. Their customer services executives are rude and unhelpful. Not recommended at all!
It was my ist purchase so definitly worried if it will go well But seriously thank you fnp you guys did this so beautifully.
Dear Billi,
Thank you for your very kind words. Your support means the world to us.
Flowerly yours,
Team Ferns N Petals
The product looked exactly what it looked like on the website. I was thrilled. It was delivered on time I selected.
Thank you respecting the emotional importance of your customers and please keep maintaining the quality and service like you do!
Dear Shikha,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petal
Great service! Great products! Presentation is great! Delivery right on time! Cake was delicious!
Dear Rimmy,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Made my 1st anniversary very special!. I have tried many other websites but this one is unique! Especially the delivery person's attitude was so good that he made me feel so comfort. In the end me and my wife felt satisfied! TY so much FNP! Will contact again on another special occasion.
Dear Krishna,
Thank you for your very kind words. Your support means the world to us.
Flowerly yours,
Team Ferns N Petals
Not happy with the service. They delivered the partial chocolate gift and when I complained then they said they have delivered the complete product. Even though I had shared the picture of the partial delivered product. Will not recommend this service to anyone specially on occasions like Valentine's week when they mess up with the gifts and customer has to suffer.
Dear Anchal,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
I am using FnP from a quite time, the services provided and the products are too good.
Thank you FnP, for making some occasions as beautiful :)
Dear Manjunath,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Great job by Ferns n Petals. My order was delivered within hours of my booking it. Keep up the good work.
Dear Geeta,
Thank you for your very kind words. Your support means the world to us.
Flowerly yours,
Team Ferns N Petals
Horrible experience!
Even if they make a mistake with the order or quality of the order, they will not accept and will not even be bothered about your concerns. You will receive a copy-paste reply via their customer service team.
If you are thinking of gifting your loved ones via this website, just be careful, they might deliver an inferior quality product which differs from the original product.
Order no: *******
Dear Ashu,
We're really sorry. That is not at all how things should have happened. Thank you for sharing your order
Number. We will get this resolved.
Flowerly yours,
Team Ferns N Petals
I have had multiple bad experiences with them, but I still gave them another try next time. Learned it now, they do not own gift deliveries and deliver it any time 4-5 days after order. In one of the cases, they cancelled the order due to stock issues after the delivery date, while it was still showing confirmed in status! Seriously bad!
Dear Kirti,
We're really sorry. That is not at all how things should have happened. Please send us your order number so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
Ferns N petals basically a cheater company having cheap quality at higher price. Plz check its review before place an order... will disappoint
Dear Anil,
Please accept our apologies for the inconvenience this has caused you. We are feeling miserable about the trouble that we put you through. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Excellent workdone on time, smooth transaction, fast delivery, disciplined manner, uniform, same product, I loved it
Dear Namrata,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Very good experience... quality of the product is really good... and no delay in delivery process... totally all the process went at a committed time...
Dear S R,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Have been a frequent customer. Had a few misgivings earlier. But recent past have been rendered excellent & very professional service..
Dear Mridula,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Their web services are too bad, where you can't upload the photos for any personalized gift item, every time you have to connect with customer service and they upload photos on behalf of you in that case if you want to add some additional items then you cant do that, you have to place a separate order for that which was delivered separately also they deliver gifts according to their comfort instead of the date you selected.
Sometimes the chat option is not available on the site. Apart from that if you order sweets, they deliver that in an open box not packed. Services are too bad hence i am going to leave this for my future orders and going to use amazon or such services.
Dear Padma,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you.
Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Gud products and on time delivery payment easy all are gud i am very impressed in app delivery come on time
Dear Shikha,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
You get combinations of awesome gifts here and there's everything you need to make your loved ones Happy. All the flowers always are extremely fresh and so are the confectionery items
Dear Prachi,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I ordered a cake for my mum's bday And they didn't deliver. Charged me money and gave me hard time to get my refund. Worst customer service. Staff do not know how to talk to customers. Won't recommend to anyone. Bull$#*! people. Fraud
Dear Mainka,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Fern n petal, I salute your professional attitude and lots of thanks from my Son and daughter in law..
Dear Bhushan,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Fern n Petals excellent way to stay connected with your loved ones when you are Far off.
I wish great success for this team in coming years.
Dear Bhushan,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Swarnima,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals