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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Paid for a big books of roses and no roses delivered... Just chocolates in a piece of foam.
Chocolates in second arrangement we're explored!
Picture 1 and 2 is got we got... Picture 3 is what I paid!
Shady company... Stay aware
Excellent Professional service at the stipulated time, very happy to know that everything from the order till delivery was a kingly service, thank you again and wish you the best in your continuous work and efforts.
Dear Jenny,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Great service, on time delivery, no fuss booking online. I always use Ferns & Petals as no other provider does it better than them. Keep up the good work.
Jenny John Wesley
Australia
Dear Jenny,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
They just not only have a huge variety of cake designs but also 5 to 6 flavours to choose from. So when you select a design of the cake you also get to choose the flavour of it at a reasonable price. I am just so amazed.
Dear Deepak,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you
For believing in us!
Flowerly yours,
Team Ferns N Petals
You've helped me get closer to the Love of my Life and for this, ill love you very much FOREVER.
Thanks Dearest FnP
Dear Deepak,
Thank you for your kind words. They mean a lot to us.
Flowerly yours,
Team Ferns N Petals
FnP is Very reliable. Hassle free. I can totally trust them.
Had tried Phoolwala.com for a change. Failed miserably. They didn't even deliver my order. Nobody is answering from customer care. Phoolwala.com sucks! Always stick to FNP
Dear Vijit,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Delivery was on time and tasty cake, 1st experience. Very Happy... Please F&P live up for good work. Thank U
Dear Yuvraj,
Thank you for your kind words. They mean a lot to us.
Flowerly yours,
Team Ferns N Petals
Never expected this kind of service from ferns n petals. They surprised me, brought smile n happiness with their product, service n delivery.
Dear Yuvraj,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Extremely professional and delivered as is product in right time. Recommendable to everyone. Keep it up.
Dear RK P,
Thanks a lot for your appreciation. Please let us know what stopped you from rating us with 5 stars.
Flowerly yours,
Team Ferns N Petals
Ferns n petals has made today a memorable day for me n my wife being at 3500km far... thank you. Best n reliable, trustworthy service by ferns n petals... we always trut it...
Dear Deepak,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
The process was smooth and customer friendly. Delivery well excuted. The range was satisfactory with reasonable prices
Dear Sharad,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Had a worst experience with these guys. I would never recommend this service to anyone. I've ordered sequin cushion on 9th feb and they have promised us that this product will be surely delivered on 13th feb but they didn't deliver. We tried to contact customer service team and they put me on hold for long time and phone got cut off. Now they sent me text saying the product will be delivered by 15th feb. It's so disgusting. I'm so disappointed with this company.
Dear Smita,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Fresh flowers with fresh yum cake was delivered well within time, I did not have to call them once for the delivery and I was updated regularly through SMS and email regarding the status. Thanks to Ferns and Petals
Dear Mandira,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
FnP delivered a birthday gift 3 days ahead of the birthday. Worse, the greetings card that was supposed to come with the gift was not there.
Dear Sugato,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Used fnp service a few times.it is very convienient to send internationally.and the delivery service are good too
Dear Kezia,
We would like to thank you for selecting our services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Timely delivery. Good products and value for money. The flowers and cake that I ordered were exceptional. Everyone just loved it.
Dear Sushant,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
The worse online gift company ever, overcharged me for midnight express delivery and the courier guy came in the afternoon to deliver gift... and the customer service executive is very very rude who doesn't even think that they are having this attitude against an order we placed with our hard earned money.
Dear R N,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
It's really very good service and on time delivery, receiver has been nappy.
Hope I use this website again
Dear Habib,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Ordered bouquet and chocolates for person in Noida. Website is great, order placement was easy. Gifts were delivered on time and looked exactly like the website.
Dear Mira,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
They've been making my valentine worth each year, not only valentine but their valuable suggestions for birthdays, anniversaries have always saved me. I never had to put so much efforts in thinking for gifting ideas, they suggest you cool ideas and we just have to proceed with Payments, then just sit and relax, fnp takes care of everything else (right from packaging to delivery). My girlfriend was super impressed when delivery guy called her that there is a package for you maám but I can't disclose who sent this, please take this and enjoy your surprise.
Also, since I live in abroad, India is 8 hours ahead. So it happened to me when I ordered like really last min, with no hope that it will deliver today itself, but fnp did. Not only today but within next 3-4 hours they delivered it. Excellent and highly recommended service.
Thank you for everything FNP.
P.S. I believe that items are bit overpriced, but many times it's worth for their efforts. They make sure to deliver your surprises really on-time and exactly as shown in pictures. And its worth for such efforts.
Dear Tajinder,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Datwin,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals