Hopeless customer service! My friends told me not to purchase from 'Winni' but I just thought of giving winni.in a chance and placed my first order and till date i regret my decision.
Recently, I placed an order from winni.in and at the last moment when we are celebrating my niece bday, they sent half order and sent me a message saying that my order has been delivered. Because we were busy celebrating, i ignored the missing product of my order and complaint about this next day.
My complaint was not answer. I complaint again on their live chat and their representative left the chat without answering. I tried to get 3-4 and same protocol was followed (leave the chat) by their customer representative.
I do understand that we all are humans and maybe by mistake they did not deliver my half order but the behaviour and response i received from their customer service was pathetic.
My first (n last) experience with them was pathetic all because of their customer service. I should have listened to my friends about how horrible their customer service is. Lesson learned!
P.s. I do have the screenshots of my chat with their customer care to prove my case.
Thanks guys, and please be careful as one mistake from them can spoil your celebration.