Ferns N Petals (FNP)

Out of 5 they don't even deserve 1.It should be 0 but unfortunately that option is not available. I ordered a cake for my husband. They charged me an additional amount of Rs 499 to deliver it on selected date but they did not deliver it on time. I raised multiple requests asking for help but surprisingly I didn't receive any call or assistance from them and after few hours they closed all the requests saying that the issue has been resolved. This was the worst experience.

Had ordered a plant, they charged Rs 1500 for the same. The quality of plant was too bad, you can call it trash and also the cheap plastic pot was broken. Sent picture to them straight away, for which they said as it is natural product they started advising to put it in sunlight and all, requested them for replacement product or to provide credit but they would just offer discount on next purchase. No solution for what rubbish item was sent. I even questioned if they have anything like quality audit before the items were delivered, for which got no response. They can keep their discount as i am never ordering from such cheat people.

The first gift was supposed to be delivered on 6th September between 8 Am to 3 PM, which was delivered that day by 7 PM. It was her birthday, I wanted to surprise her as the day began and this is what happened. Also, the chocolates were crumbled and the delivery guy asked not to give bad ratings. Wow. So much guts when you know you have spoiled someone's day. Second gift was supposed to be delivered by 6 September (9 AM to 9 PM) or 7 September max, as mentioned. But It was delivered on 8 September. Imagine, someone's birthday was on 6 September and they are receiving their gifts with a delay of two days. And the product quality was pathetic.

The pot is large and doesn't fit into the wooden case as shown in the picture.
Leaves are ruined and rotten
There was supposed to be a banner "Happy Birthday". But she got one banner: "Birthday", "Happy" was not there.
The two Bamboo sticks were not there, as shown in the picture.

I ordered a birthday cake for my father which never arrived. Customer service claimed that they had contacted us but neither me nor my father received any calls (Despite providing both contact details on the order). Moreover, customer service refused to deliver the cake on the next day as they said it's a perishable item- I'm very concerned about the quality of their cakes if they can perish in 24 hours or less. Didn't get a replacement cake or a refund. Not sure how a services company can survive in this day and age with such poor customer service.

I ordered Chocolate Rose Bouquet for my sister's birthday. However, the chocolates in the bouquet were spoilt. They were powdery and tasted different. My sister fell sick after having a bit of that chocolate.

I complained to the customer service and they refused to do anything about the issue since the complaint was made after their 48 hours time window. Any other reputed brand would have at least taken some action or refunded the amount.

I am not ordering from FnP again.

Ferns N petals were good initially but now they have totally lost it. Fooling the public. I think they have outsourced to rubbish vendors who are fooling people. I ordered balloons yesterday. The final product that was delivered was very sad compared to the picture shown on website. I have been raising tickets to their useless customer service which first apologises for the Poor quality and informs that they will replace them get a call in the evening that it will be resolved by 9pm yesterday. After repeated complaints now I get a response that complaint is closed as vendor has delivered the correct same as the website. Big fraud. See the difference what was delivered. No ribbons and bows and very sad look in actual

I am very happy with variety of items to select from. The quality is of a high order and extreme care has been taken to ensure the product ( birthday cake) reached in excellent condition fresh and delicious, well packed. Indeed flawless.