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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I am absolutely delighted with the service provided by fnp. I made a mistake in entering a time for my order. But they still delivered asap as per my request. Which made my day and my family's day as well. That's what matters the most to me. I am so so thankful to fnp.
I'm happy with the associates for their efforts, they have a lot of patience. I'm completely satisfied with products and services offered by associates too
Dear DhanuSri M.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
It was my first time order. I was very much delighted with the purpose, process and payoff, and the protocols maintained.
Dear Arnab M.,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I ordered some customized gift for Wife on the occasion of Women's day. Ordering process was too smooth and delivery also happened well within time. Definitely recommend it for others.
Dear Manoj S,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Amazing service, support and products. Love you guys for delivering happiness to my love ones all over india. You are making people happy by on time delivery and support. Thankyou
Dear Sumit T.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Sent sweets to my parents for Mother's Day can you believe they stink of Kerosene Oil. These guys will kills your loved ones for a few pounds! BEWARE BEWARE BEWARE!
Dear Rohit M.,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I love this app. This is absolutely great experience with this app. I just love it. Fffffffffffffffffg
Dear Pragya G.,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
FNP cheated payment made first and asked pay again saying that it was declined and would get credited to my paytm wallet. They asked me to make second payment with discount and that was taken for my order. However they have cheated the first payment and not responding to my calls and emails in spite of sharing proof of payment from my wallet. They also delivered some simple cake totally different than what was ordered based on image in their app. Don't use FernsNPetal as you will have a bad experience and cheated.
Dear Angeline G.,
We apologize for the inconvenience caused. Please help us with your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
The delivery executive did not deliver my order, and when I called to tell him it's not here, he yelled at me, and told me to "go call customer service, and leave him the hell alone". What kind of behaviour is this? He's delivered it to some security named Prince, after he called to ask for directions and I told him the house address and stayed on line, guiding him through the roads of Bangalore. This is absolutely disgusting. His phone number is as follows: +91 ******* *******.
It's absolute BS, and so unprofessional of ferns and petals, and this is the second order of mine they've messed up. Please DO NOT ORDER FROM HERE.
Dear Pranika K.,
We apologize for the inconvenience caused. Please help us with your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
The delivery was swift. The service was exceptional and professional. I got what I exactly ordered. I am very happy with their services.
Dear Swetha P,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I had a minor address change for one of my orders, but their useless help didn't accept it. The order is supposed to be delivered in a week but they refused. The address change is 5 mins away from the address on the order. Very unhelpful and rude.
Dear Ganesh I.,
We apologize for the inconvenience caused. Please help us with your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
This is my second time writing abt fnp really guys it's totally pathetic service do not use this service.if you believe after lots of negative feedback and on their Portal they remove all negative they just allow positive review anyway.
Instead returing my money the guy from fnp head office Mohammed giving me chocolate cake after spoiling everything and talking like customer are in his pocket. What'll i do with that cake I'll celebrate to spoil everything and I'll say thanks. Fnp couldn't understand the meaning of this business it's not a f&b business that's after mistake you can provide any alternatives to say sorry.it was not just a piece of cake it was for make someone day more special. You should understand the meaning of wishes/gift/surprise and and before delivery just think you can spoil someone name, reputation and lots
Most of the time the people not delivering your cake or flowers that's their feelings so you guys have to understand what's meaning of thats words.
Thanks again to taking care like this after paying and getting more pathetic. After spoiling their day talking like you guys doing charity or...
First you guys need to learn how to talk with clients and customer. Talking like customer always wrong they are right. They are the boss.its enough now
Anyway forward this msg to upper management that be ready for consumer court notice.
And thank you and hope for the best for you guys.
Dear Prashant r.,
We apologize for the inconvenience caused. Please help us with your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Worst service worst delivery i ever get…
Worst service worst delivery i ever get
And the customer service is Very disaster.the guys was so rude theye even can't understand what's the problem.
And worst thing after spoiling all celebration no body even contact and lastly i just wanna to say as a sender they spoil my surprise to someone and my name too and my receiver whom i sent my surprise through fnp was feeling too bad and unhappy upset in his/her day due to fnp. And after all that mess fnp even doing nothing on my concern.so bad.and nobody has contacted me so far even they made full mess instead special. Nobody has courtesy to reply back.
Special thank to fnp.
The products are of very good quality and the delivery is also very prompt. Really appreciate the service and customer support.
Best app to gift someone.
On time delivery.
Never disappointed me.
Always satisfied with customer support team help.
I wish there were more stars than 5 stars.
Recently I placed an order with Ferns N Petals for delivering flowers to my aunt in Chennai. During check out I was given an option to add chocolates to the package and I took the option and paid for it. However, the chocolates were never delivered. When I placed a complaint, they said that they will look into it and later I found that they just closed the query without resolving it. Very disappointed with the service. The company seems very unreliable.
Dear Banu R.,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Ferns and petals have never disappointed me. The product, services, delivery associates, customer care all was on top notch... I love the app and smooth working of the staff and team of ferns and petal... thanks a tone ferns nd petals
I won't suggest anyone to buy from fnp as i was planning to get flower delivery for my parents.the payment was successful. Recvd mail and msg from my bank even transaction id... shared all of that with fnp team... they are saying payment not done... after multiple mails even with all tranzaction details they are just sending one mail again and again with a link to pay them again... wat the hell... nd while calling at their customer centre... they are ignoring calls... promised 7-8 tomes to call bl but no call received... when i refuse to wait and asked to hand phone to any senion... they just placed mh call on hold for arnd 20 minute... i had to disconnect... pathetic site... worthless people... they should be ashamed... they are getting order in this corona time but they are doing fraudulent things with customer... disgusting company
Dear Shweta B.,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
On time delivery. Minimal calling. Quality of the gifts is excellent. Safe delivery. Like it very much
Dear Ipsita M,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I have a amazing experience. I have ordered surprises for my family members on occasion of their birthday anniversary and festivals. Products they deliver are fresh and good quality. If you have any query you can just email and they respond back quickly
Good job keep up the good work
Dear Nidhi K.,
Thank you for your kind words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Order# ******* NEVER DELIVERED NEITHER REFUNDED SIMPLY ATE UP MY MONEY. NO CUSTOMER SUPPORT ON PHONE
Dear ASIF R,
We are extremely sorry for the inconvenience caused to you. We have your order number and will get it checked right away. Thank you!
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarika A,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals