Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
Very simple and fluid process. Really liked the seamless flow. For a non tech savvy person I enjoyed every moment.
Pathetic first experience with ferns and petal. These guys don't understand the value of choice and force customer to choose from the option they don't want!
Hai,
I am writing this letter regarding a wrong mail about the wrong Product (Order Number: *******)
I have ordered a cake on 17-07-18, but I got a wrong product. And I complaint regarding the same to the delivered boy, and to the customer service too. From customer care I got a call and then a mail. In the mail they offered a "Cadbury Celebration box" along with an apology note. So I contact them directly on yesterday (18-07-18) to confirm whether its a fake or not., and they offered me that its not fake and Cadbury Celebration box" will be arrived on the same day. But i didnt get any box or apology note. Its fine if you not ready to deliver but don't make promises to anybody...
Again and again you people proved that your service is totally waste and fake one
Thanks
Megha
Dear Megha,
We are really unhappy with the way things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon.
Flowerly Yours,
Team Ferns N Petals
The product is value for money and I appreciate timely delivery of the product which is similar with the product shown in picture on the site.
Dear Dilip,
For us, our customers mean the world. We are really grateful for your continued support. It is a vital part of our growth. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals
The Jade Terrarium received today was not at all decent. It was a gift to my grand father on his 86th birthday thinking about prosperity and purity. However the image showed round flask whilst what was received was horrible shape. The image shows at least 8 stems while what we received was hardly three stems. Hen asked to the delivery boy he said water the plant and it will grow. I always go for this site for the delivery to show my love as i stay away from home. I am very well disappointed and will not recommend again.
Dear Simantini,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
From order placed to order delivered everything was soo perfect amd totally satisfied with the quality and taste
The web site showed that the product is available but after placing the order a day before the representative called to say it is not available. The order was supposed to be delivered between 8:0 am and 12:00 noon but it was delivered in the night at 09:00 pm.
Dear Bala,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
Flowerly Yours,
Team Ferns N Petals
The product quality was good, but the way they deliver i didnt liked it because basically this website is used to surprise a person on his/her special occasion. During delivery they are directly saying that mam ur cake is ready for delivery like that. What i would suggest is instead of that they can say, u have a surprise or something like dat so the person to whom we are sending would be exicted to see what is that and the sender details should be said only at the delivery not at the call itself. These are some suggestions i would suggest. Thank you.
Dear Rukmantharan,
We appreciate you taking out time and giving your valuable feedback. It will help us in getting better at what we do. We missed a chance to give you a delightful experience with us and we sincerely apologize for it. We want to assure you this won't be repeated by us in future.
Flowerly Yours,
Team Ferns N Petals
I ordered sweets for my family! Good eclectic mix of sweets, gave a good sense of festivity. Although product was ok, delivery got swapped with other parcel. Later it was exchanged...
Dear Sourabh,
We appreciate you taking out time and giving your valuable feedback. It will help us in getting better at what we do. We missed a chance to give you a delightful experience with us and we sincerely apologize for it. We want to assure you this won't be repeated by us in future.
Flowerly Yours,
Team Ferns N Petals
Would definitely order with FnP again coz they are extremely professional. Ordered flowers and cake for delivering in Goa and they were really good quality. The cake I believe tasted awesome as per the receivers and the flowers were fresh unlike some sites which show more than they deliver.
The cake was delivered within the time range selected during order and in optimum condition. Excellent service, thoroughly satisfied.
Dear Clara,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly Yours,
Team Ferns N Petals
I have ordered a birthday cake for my brother while I was in overseas and requested to send to his house at certain time. Time frame was given from 11am to 12 noon.
But arrive at 1pm.
Moreover, Instead of writing the wishing words and name on the cake, they wrote Eid Mubarak
The sentences on the card is printed improper way and unaligned.
When I complaint about it, they took ages to find the solution. They said they will bring the new one, but actually they meant to change the wording written on the cake (sugar icing only not the whole new cake). I dont know how are they going to change it in front of everybody? How awakward moment that would be? Such a shame! So unprofessional! Theres no proper way and no empathetic way for the customer to do service recovery. I had to gave up and took the shame on myself.
I hope anyone of you wont have similar or same case ever! I have lost my trust and faith in them.
Dear Ko,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
Flowerly Yours,
Team Ferns N Petals
I ordered two bouquets, a bamboo plant and a cake for my daughter. It was all good. I'm happy with the quality.
My only experience with choosing standard delivery time 8 AM -12 noon is that the order is ALWAYS delivered at 11.30 AM or 12 noon then why write 8-12?
Dear Tashu,
We would like to sincerely thank you for your appreciation. Your support means a lot to us and we are really grateful to have you as our valued customer.
Flowerly Yours,
Team Ferns N Petals
They show something and send something else only. The bouquet was not arranged as shown in the pic and the cake was totally different from the one shown in the combo.
Dear Aditi,
We would like to sincerely apologize for any inconvenience this may have caused.
We take Customer Satisfaction very seriously. Please share your order number so
That we can resolve this on priority basis.
Flowerly Yours,
Team Ferns N Petals
Keep up the good work!
Delivery was on time as described.
Product was same as shown on the website.
This is my second time ordering bouquet from this site.
It's really nice to have a site you can trust.
Dear Harsha,
For us, our customers mean the world. We are really grateful for your continued support. It is a vital part of our growth. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals
I have received two bouquets of extremely poor quality. These are not worth giving someone... sheer wastage of money...
Dear Sudhir,
We are really sorry to hear this. We'll be more than glad to look into this matter. Please share your order number and we assure we will get it resolved soon. We would love to help you and make this right.
Flowerly Yours,
Team Ferns N Petals
I wanted to send birthday cake for my special someone who is in Bangalore and really wanted to send the most delicious cake for him that too on a particular time of the day. I am so happy Ferns N Petals made it possible for me in such a hassle-free manner. The cake reached him just in time and he simply loved it and appreciated my gesture. Thank you Ferns N Petals. Will surely avail your service in future..
Dear Manisha,
For us, our customers mean the world. We are really grateful for your continued support. It is a vital part of our growth. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals
Below is my 2nd experience had with fnp,
I have ordered saree which is supposed to be delivered on 21st June for the anniversary occasion. Whereas Fernsandpetals have not delivered on time and the same has been delivered on 23rd June that too happened after raising a complaint and continuous followup.
Below is their reply to my complaint,
Dear Sir,
Thank you for contacting Ferns N Petals!
This is in reference to your order number: xxxx
This product is shipped using the services of our courier partner. For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date/time of delivery. Your gift can be delivered prior or after the chosen date of delivery.
However, we have forwarded your complaint to the concerned courier partner, your order will be delivered soon to the recipient.
Below is the current status of your order.
We value your relationship with us.
Flowerly yours,
ECOMD
Team Ferns N Petals
Dear Raj,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals
They delivered an old cake which was stinking and on reporting the same no remedy was provided.
It was an awful experience.
Dear Deepesh,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals
What was received looked nothing like the picture shown! Strings replaced the ribbons and the entire arrangement looked like a cluster! I was forgiven cos the recipient was none other than my hubby.
I hope the next delivery doesn't ruin everything. If anybody can look into it now, I may have some face saving!
Dear Malcolm,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Divanshu,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals