Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
I had very nice experience. Delivery executive make it surprisez. Perfect timing. Strongly recommend
The flowers ordered were really fresh which bought a smile on my face. I was totally satisfied. Will keep on using F n P in future and I hope I get the same response always. Thank you.
Extra charges were taken for midnight delivery but cake was delivered 30 min late. Why to commit something when it can't be taken care!
This is a very pathetic site. Took money but not delivered on date. Their customer care number never works. No refund/cancellation is allowed. Delivery boy never even called me. And yet the track status is shown pin code is wrong. Pathetic service. Totally regret the decision to buy from this site... never going to visit this site again.
I would suggest *** AVOID THIS SITE FOR YOUR BENEFIT***
Dear Vaishali,
We're really sorry. That is not at all how things should have happened. Please share your order number with us so that we can resolve this at earliest.
Flowerly Yours,
Team Ferns N Petals
Its very convenient, timely and good range to choose from. But I found it a bit expensive. 6 roses of 250 INR. Phew... It a little cheaper owing to middle household incomes.
Dear Radhika,
We would like to sincerely thank you for your appreciation. We are looking for ways to improve our products and services and the feedback provided by our customers is important to us.
Flowerly Yours,
Team Ferns N Petals
It was surpise cake order for else and got very different cake which ordered looking very cheap couldn't expected it from FNP. It was really embarassing for me. To see the pic of cake which I came to know which was delivered. It was wastage of money to trust on FNP. As it was my 2nd order and 2nd bad experience with it. Not trustworthy at all...
Dear Divya,
We are so sorry to hear that you are not happy. We are committed to resolving this. Please share your order number and we will follow up with the relevant team and get it resolved on priority basis.
Flowerly Yours,
Team Ferns N Petals
Terrible service. Absolutely hated the service. I had ordered for my mother's birthday. The orders were not delivered as the delivery boy couldn't find the address. In spite of calling back within 10 minutes, the support team couldn't manage to deliver it throughout the entire day. On request for a redelivery(as they don't even provide the option of cancellation and refund), they still couldn't process it until the next morning and could provide no information about the status of delivery. My calls were put on hold for 15 minutes at a time and still I got no response. Absolutely hated it and regret my decision of ordering from this site. You guys should really know it's not just gifts you deliver. The emotions behind the gifts hold more importance. Don't sign up for something if you don't have the commitment and least decency to fulfill it.
Dear Debeshi,
We are really sorry to hear this. We'll be more than glad to look into this matter. Please share your order number and we assure we will get it resolved soon. We would love to help you and make this right.
Flowerly Yours,
Team Ferns N Petals
It is always nice to remember Ferns N Petals on memorable occasions. I appreciate the quality products and timely services offered by Ferns N Petals.
Dear Shabbir,
Thank you for trusting us! We promise to do our very best to always bring a smile on your and your loved ones’ face. We hope that you will be our valuable customer for years to come.
Flowerly Yours,
Team Ferns N Petals
I am satisfied with the quality of the products and delivery service as it was on time. Customer care service needs some improvements but the overall service of Ferns & Petals as per the expectations. I would like to order again through them in future.
Dear Shubham,
Thank you for taking the time to bring this to our attention. We are looking for ways to improve our products and services and the feedback provided by our customers is important to us.
Flowerly Yours,
Team Ferns N Petals
Unfortunately I have to change my review. Only 2/4 deliveries have been received. Now when I try to contact their customer care centre I keep getting a generic response without any of my questions being answered. I'm told that since they rely on external couriers they can't guarantee the delivery date. So what's the point of selecting a delivery date? I ordered 2 days in advance, but now the recipient has to wait for 2 days more. Nowhere on the website does it say dates on not guaranteed and they should have contacted me if there was a delay. ***AVOID THIS COMPANY** at all costs! I have learned my lesson.
Update on 03/08/18. So they finally tried to deliver the product 2 DAYS LATE and at 22:30 at night. Who the hell delivers at that time of the night? It's for an 80 year old women. After several attempts I was finally told that it will be delivered today. I checked the tracking to see if it was delivered today, only to see an attempt was made in the middle of the bloody night! After I told the recipient it will only be today. They are an absolute bunch of yobs! What a disaster. I have a lot of family and business in India. I' currently on another site order 200+ gifts for Diwali and Christmas. If these people can't even handle 4 deliveries, then there is no hope for 200. Imagine what my employees would do and feel when they see some of them get gifts and others don't get gifts? They would resign on the spot and I would be embarrassed and lose good staff! I'm so glad I tested this company first. Thank god for that foresight. My outstanding order number is: *******
Dear Joanie,
We're really sorry. That is not at all how things should have happened. Please share your order number with us so that we can resolve this at earliest.
Flowerly Yours,
Team Ferns N Petals
I live in New Zealand and my sasu ma stays in India. I wish that I could visit more often, but it's not possible. With Ferns N Petals, I can stay connected and show this beautiful lady how much I love her. Their product range is limitless and very well priced. I love that they send email updates about deliveries. With Diwali coming up, I'm definitely using it for gifts for all my in-laws.
I'm very happy with my last order. The flowers delivered were fresh and the delivery was efficient and prompt. I hope FNP and its associated continue to deliver on their promise!
Dear Alka,
Thank you for trusting us! We promise to do our very best to always bring a smile on your and your loved ones’ face. We hope that you will be our valued customer for years to come.
Flowerly Yours,
Team Ferns N Petals
Green exotic Plants can become a great gift option and we make ordering these little greens for our loved ones online.
Beware, you can also feel cheated like in our case as delivered green plants against our order were dry from sides.
Placed an Order No. ******* dtd 29/7/18 for premium little green plants from Fern n Petals but later came to know one main plant was dry from one side.
Dear Promod,
We are really unhappy with the way things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon.
Flowerly Yours,
Team Ferns N Petals
I am really happy wid the service and quality of the product... thank you so much to make my best friends birthday special
Dear Neeta,
We can’t thank you enough for your appreciation and kind words. Our success comes from your faith in us and we are truly thankful for it. We look forward to continuing our relationship with you and hope we can serve you once again.
Flowerly Yours,
Team Ferns N Petals
It was much better than I expected. Was so happy that I could surprise my friend even when I live miles away from her. Delivery was also on time. Had a good experience.
Dear Abi,
You mean a lot to us and we look forward to continuing our relationship with you. Serving you once again will be our pleasure. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals
My order was expected to be delivered today and today morning they send me an email saying the product is unavailable. Order being birthday gift it left me in a predicament
Dear Sunil,
We are so sorry to hear that you are not happy. We are committed to resolving this. Please share your order number and we will follow up with the relevant team and get it resolved on priority basis.
Flowerly Yours,
Team Ferns N Petals
Delivery on time, service was good but they changed the roses as not available but didn't ask me for choice. And product wasn't look like as shown in picture. And we can't say that its value for money service.
Dear Bharat,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
While booking order, they promise to deliver on time. But they don't keep up their words.It was for my brother's birthday.
Dear Lakshmi,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals
Order No - *******, order was placed, payment was made. The packet didn't reach on time. After following up and after repeated lies the packet was delivered 3 days after, it was supposed to be delivered. The quality was cheap and worst possible, Colours didn't match by miles. When attention was sought on FB page, company was quick to block. I seek a refund immediately. I have been dealing wth the company since years, never was it so bad.
Feedback [Incident: **************]
Dear Suren,
If you're not satisfied, we're not satisfied. We are here to help. We have your order number and we will get things fixed as quickly as possible.
Flowerly Yours,
Team Ferns N Petals
The item ordered was delivered on time with regular updates from the point of orddring to delivery to the recipient. The flowers delivered were fresh which the recipient liked a lot.
The ordering process is easy with options to pay in different currency which is excellent.
Dear Anil,
For us, our customers mean the world. We are really grateful for your continued support. It is a vital part of our growth. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals
It was really good experience and the service was on time the cake was lovely but costly. Kindly make it little cheaper for everyone to afford
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shivangi,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals