Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
In the day of birthday, they said the product cannot be delivered. I had ordered the product 15 days prior. It was confirmed. On the last day they said that it needs to be cancelled as they don't have any center in the area. Most unreliable website! They didn't even leave scope for ordering from some other site! Ridiculous service! I will never buy again!
It was such a wonderful experience to deal with FNP. I will highly recommended to my friends for such a quality service.
Dear Sarab,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly Yours
Team Ferns and Petals
I have been using FNP since last few years for wishing my Mom and Dad who stay away from me. And I feel happy that on special day FNP is there for me.
Dear Ramesh,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
This was the first time I ordered from FNP, happy to see that such websites exist. Order was delivered on time but it wasn't the same flavour of chocolates as per what the website said. It was supposed to be Lindt White Chocolate, Cadbury Bournville (x2) - Cranberry. The delivery included none of these flavours but Lindt Caramel Dark Chocolate and Cadbury Bournville (x2) 50% Dark. All the rakhis, box of ferrero rocher and indian sweet (kaju katli) was ok and as per order. The only reason I chose this particular option was because of the variety and flavour of chocolates but was left disappointed that it wasn't delivered as advertised!
Dear Nami,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
I have placed an order yesterday for some good flowers to be delivered for an auspicious occasion in our family and they were supposed to be delivered today(16th Aug) between 8:00am - 12:00 pm,
I received a notification at 6PM IST that the flowers were delivered but indeed the flowers were not delivered in real. After lot of chase ups with their poor customer service people, they managed to deliver the flowers around mid night after all the formalities are finished.
However they turned out to be some stale & died flowers which i think they just delivered on the fly as we were kept chasing them. We paid about 1500 INR and the flowers, my family received the flowers that don't even cost 200 INR.
When we were trying to place the order, immediately their customer care people called me immediately multiple times making sure the order was placed asap but when I try to speak to them regarding the delivery failure, no one is ready to speak or respond in the chat window at least.
This is really disappointing and kind of exploiting with people's emotions.
They doesn't seem to be cared about people emotions behind these orders.
Dear Mrinal,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals
Delivery was on time and commitments are met irrespective of the conditions. Was really happy with the service and would definitely suggest others to use their services!
Dear Mehul,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The delivery could have been a little early and various time slots on the App could be provided rather than just one extensive time slot i. E. from 6 am to 9 pm.
Dear Reshu,
Thank you for letting us know why we failed to meet your expectations. Your feedback is very invaluable to us as it will help us in improving our products and services.
Flowerly yours,
Team Ferns N Petals
I have not seen the products myself as i have always requested for delivery and the people who received it have never commented. So cannot say much.
Dear Shanti,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
The choice of bouquets with varieties of flowers and orchids is amazing, the side offerings like greeting cards, chocolates, etc are superb and well selected. Delivery is very prompt and punctual with tracking facilities and delivery report. Payment is very simple. I will definitely use Ferns n Petals to wish people for various occasions.
Dear Jatish,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
I really like the product. It's superb and delivered on time. Thanku ferns n petals team. I will look forward with you more often buy great gidt for my special ones. Like your goods.
Dear Preety,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Go and see truffle means.
I have ordered chock truffle cake but they have sent me some other cake with tastless coating of chocolate and inside its dry bread.
Poor company.
I will never ever order again.
My occasion gone bad just cz of u people.
Fake cakes.
Dear Dipakirti,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
I ordered a bamboo tree for my friend birthday to surprise him.And I mentioned to delivery by August 14 on his birthday. But they has delivery by August 13 (today) by courier service. Very worst service they did. Very disappointed. Please don't order by this.
Dear Sri,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly Yours,
Team Ferns and Petals
I used FnP to deliver flowers and gifts to my dear ones and relatives, most of the cases FnP delivers promptly and smoothly, though this time I had a different experience (order is: *******), I received a mail that " We regret to inform that your gifts are undelivered since recipient refused to receive the gift", after discussion with helpline and my relative that the delivery person called the mobile number and it was not picked (since my relative was busy in a meeting) and then I received the above message. After follow up with the FnP service hotline, I've to pay again for the next day delivery and again I called next day morning to ensure smooth delivery. This time it was delivered properly. I trust FnP for their superb service and I like the quality and delivery timings, but request to improve services ( contains lack of knowledge of some person, proving wrong information, update with wrong information and close the issue raised, always ask for money to provide service without assessing the actual fault), otherwise it will impact the brand image of FnP, which I don't want as an user with more than 10 years relationship with FnP. Sorry if I've hurt anyone to reveal the fact.
Dear Bholanath,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly Yours,
Team Ferns and Petals
I am very pleased with all the different options online, the quality of their products and the quick timely delivery.
Dear Jyotsana,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly Yours
Team Ferns and Petals.
Ordered cake for my mother's birthday. Was so excited to give her a surprise... but it was a surprise for me instead. Such substandard cake they delivered. Not even distantly similar to what I had chosen from their website... feeling cheated
Dear Shilpi,
We are so sorry to hear what happened. We have your order number with us. We would like to assure you that we are looking into this and we will be contacting you shortly with an appropriate resolution.
Flowerly Yours
Team Ferns and Petals.
I ordered cake for my mother's birthday and choose mid night delivery, first their executives say yes to my delivery address but I doubt so I again confirm and he said yes it's confirmed then I done payment but in evening at 6 they called me and said that your delivery is not possible and at other location your ordered cake is not available. I cancelled my order and I need my money should be refunded asap
Dear Priyanka,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly Yours
Team Ferns and Petals.
The cake delivered to my son on his birthday was not the one I had ordered and was of substandard quality. It was of different shape, different cream which tasted really bad, message was written in a clumsy way. Not worth the money. Very disappointing.
Dear Debarati,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals
My wife sent a rakhi to Dubai. It was not delivered on the scheduled day even though we placed the order like two weeks in advance and scheduled the delivery 3 weeks before Rakhi to avoid peak time issues with delivery and procurement. They did not deliver it on scheduled date, and when I queried they simply refused to give me a clear date. The customer service was extremely slow and vague. Never ever using this website again
Dear Vivek,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly Yours,
Team Ferns and Petals.
The red velvet cake with cream frosting 1/2 kg price 1000 s too much fr its taste... it was jus a normal sponge with cream... it s not worth above 600. U again charge 250 fr delivery charge... not satisfied by ur cake delivered on july 31st night 11... and also greeting card adderessed palikarnai not person name...
Dear Niveditha,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly Yours,
Team Ferns and Petals.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ayusha,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can get this resolved.
Flowerly Yours
Team Ferns and Petals