Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
Worth the money. Delivery on time. No issues whatsoever. The quality of the product is good and it matches the design as shown on the website. Faced some issues with the payment but customer care handled it well.
Their advetising with deals, guarenteed delivery time are all fraud. They lie, take your money and do not provide refund. If you call customer service they also lie, curse and do not cooperate. Do not use their services, it is a waste of time and money.
Dear Tanya,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals
It's a worst experience. I ordered from UK for India. I told them the delivery time at afternoon, they served it early morning. No update after delivery. Once I told them the matter they simply overlooked. I not even order again in my life nor I suggest to enybody else. India is an unprofessional country.
Dear Soma,
We are so sorry to hear that you are not happy. We are committed to resolving this. Please share your order number and we will follow up with the relevant team and get it resolved on priority basis.
Flowerly Yours,
Team Ferns N Petals
Excellent product and I was specially pleased about the quality and the prompt service and moreover the price is also not very high
Dear Rajib,
We would like to sincerely thank you for your appreciation. Your support means a lot to us and we are really grateful to have you as our valued customer.
Flowerly Yours,
Team Ferns N Petals
I ordered an Eggless cake and a lucky bamboo to Mysore. The bamboo got delivered a day before which ruined the surprise. The bad part was, they updated the order online and sent me an Email saying they delivered at 11:30PM which got me worried if they disturbed my parents at that time! However, my parents liked the gift and that's the only reason I'm giving 2 stars.
The cake on the other hand never got delivered. I had even selected a particular time (8AM to 12PM).
When I contacted the help center (At 6PM!) all they said was "Gagan: I am coordinating with the delivery person directly. (2 minutes later) I am sorry I am not able to coordinate with them right now. I am raising the complaint regarding the non delivery of the product."
How could they not be able to get in touch with their own delivery people?
Will never use Ferns and Petals again. Really expected better.
Dear Sanchitha,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
Flowery Yours,
Team Ferns N Petals
I ordered a cake for my clients Birthday, quality was very good and on time delivery... thank you
I love ferns & petals. I love the quality of the product.The product delivered was same as expected. I recommend f&p for gifts for every occasions. Thank you f&p team for making my parents feel special.
The service is really good and worth the price they charge. My family loved the cake and pillow. The truffle cake was full of taste. I loved the idea of personalized pillow. It was worth every penny. My niece loved the pillow.
Flower arrangement we received was completely different from what was shown on fnp website ( pictures attached). I am highly disappointed and feeling cheated. I went for an expensive option on their website. I f I knew I will receive a plain flower bouquet then I would have ordered something cheaper or had ordered from some other website. Total waste of time and money.
Updates: i just received an email from the customer service that they would like to send a complimentary cadbury box to my parents. How can a cadbury chocolate box can resolve this issue? I want fnp to send the right flower arrangements or refund my money.
Also, to my surprise after my review along with the pictures posted, they overnight got so many positive feedbacks. Did they ask people/ friends/relatives to leave the positive feedback on this page?
My order #: *******
Dear Preeti,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
Very friendly and quick. Happy to order from your site again and again. Highly recommend your site to all my friends.
I m not totally happy with all the products at the same time not unhappy with all products so i would suggest my family and friends for purchase but i would also suggest fnp team to take care of quality and look of product
Dear Vasavi,
Thank you for your continued support. Your faith in our products and services means a lot to us.
Flowerly Yours,
Team Ferns N Petals
The cake reached the door of my loved one after placing the order just few hours beforehand. Keep up the good work!
I have ordered from ferns n petal before, the service was satisfactory. But this time around,
1. Flowers and cake not delivered on date and time, message stating recipient wasnt at home when they were very much at home.
2. Quality of flowers and cake is below standards for a 1100 INR order.
3. The order was followed up through the sender's contacts in India which is registered on the website (as it was placed from abroad, with no option to provide an international number), the complaint of not receiving the gifts was handled in a very rudimentary fashion.
So unless you order and receive it for yourself to test the authenticity, Id say stay away
Dear Dennis,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
I am happy with the service they provided. Everything worked flawlessly, except the payment part. I was irritated by the OTP system as I was traveling and did not have my phone with me. Most of my experience, the online purchase did not require OTP. Anyway, a customer care representative helped me to pay via PayPal then it worked great.
Dear Khaled,
Thank you for trusting us! We promise to do our very best to always bring a smile on your and your loved ones’ face. We hope that you will be our valued customer for years to come.
Flowerly Yours,
Team Ferns N Petals
The claim made by fnp regarding midnight delivery is completely fake they don't deliver it even after 30 minutes of the scheduled time do not ever opt the midnight delivery option they charge high and don't deliver the product. Completely dissatisfied.
Order No. *******
Dear Shradha,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
If u want to surprise your special ones on their bday or any special day
Wat are u waiting for
Here u get each and every exciting gifts and cakes
Make a smart choice
Choose fnp
Love u fnp
This was my first order and I am impressed by the fact that they delivered in time, given that the order was placed last minute. Will definitely order in future and will recommend.
Dear Sunayana J.,
We would like to sincerely thank you for your appreciation. Your support means a lot to us and we are really grateful to have you as our valued customer.
Flowerly Yours,
Team Ferns N Petals
Selected a flower arrangement from my home in Pune at around 8:15 am and saw it was delivered at Bangalore location n just about two hours!
I have been a loyal customer for 2 years, but extremely disappointed with their services now. Ordered Purple Orchids Bouquet costing Rs. 749 for my mother's birthday. They delivered dried up, wilted flowers to her. The decorative leaves were also yellowing and their tops had started to rot. The flowers were crushed and had a dull-appearance as though they had been deprived of water for a long time. And the petals had already started falling off. Please don't order from FNP unless you want to ruin your loved one's day and be cheated of your money.
Dear Sneha,
We can’t thank you enough for your appreciation and kind words. Our success comes from your faith in us and we are truly thankful for it. We look forward to continuing our relationship with you and hope we can serve you once again.
Flowerly Yours,
Team Ferns N Petals
Timely delivery but overpriced. Wish there was more discount and more products portfolio to choose from when it comes to birthdays and anniversary
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rhea,
You mean a lot to us and we look forward to continuing our relationship with you. Serving you once again will be our pleasure. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals