Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
Ummm... well... Sometimes we are speechless to appreciate the work... you guys do a fabulous job.
Within two days i placed orders for my friends, that was first time but now i would love to do this again and again... cuz I am enjoying my friend's Happiness.
Thank you
I made order in the afternoon (around 3pm) and by evening (around 8pm) the order was at home... i am very very happy with the service. Grateful because such quick service is in class B city... keep up doing the great job..
My experiance:
1)Its really great service.
2)on time delivery
3)Great customer service
Improvements:
1)Only thing is if you can provide the delivery guy details or outlet details clearly that would be great, we can get in touch with them in case if they cannot find our address or guide them through that.
We ordered a simple pineapple cake fro new years and they delivered a terrible flavourless cake. On complaining and 2 weeks of following up for a response, they say they can take the cake back and give a replacement. The cake was obviously thrown away by then hence no replacement. As a 'courtesy' they handed over a gift certificate of half the amount the cake costed - which had to be redeemed within 15 days on their website itself. No refund or replacement. Absolutely pathetic resolutions.
Unfortunately after an year I hoped the site might have improved and decided to give it a second chance. Ordered a birthday cake for my mom to be delivered at the school she teaches at a week in advance so these guys get a week to sort out their delivery. No cake was delivered on the birthday till 7pm and no information was provided. On calling up at 9pm, the customer care guy asks me to hold, calls my mom in parallel (we are in different cities), asks her if they should deliver the cake that NIGHT to her SCHOOL, gets a "no please deliver tomorrow morning" from her, and then tells me that the recipient wants the cake next day. Brilliant. And then no cake delivery the next entire day either.
FnP team please stop offering services in smaller cities if you cannot fulfill them. It's a waste of time and money.
Dear Ethi,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
Hey I order cake doesn't look like cake on website. Very disappointing experience. Order card message provide to write on card but card want sent empty. Cake was not at all good quality. Only Flowers were good.
Dear Sonal,
We are so sorry to hear that you are not happy. We are committed to resolving this. Please share your order number and we will follow up with the relevant team and get it resolved on priority basis.
Flowerly Yours,
Team Ferns N Petals
Easy to choose options, well categorised, timely deliveries are the highlights of F&P.
App is user friendly and keep us informed till the gift reaches the destination.
Dear Customer,
Thank you for your continued support. Your faith in our products and services means a lot to us.
Flowerly Yours,
Team Ferns N Petals
The flowers were delivered very much on time. Exactly as shown in the photo on the website. Beautiful fresh flowers! Made our day
Dear Manovi,
We can’t thank you enough for your appreciation and kind words. Our success comes from your faith in us and we are truly thankful for it. We look forward to continuing our relationship with you and hope we can serve you once again.
Flowerly Yours,
Team Ferns N Petals
I live shopping at ferns n petals as they are reliable n quick. I have so positive experience from last two years that my family in India have also started to use same website to send Rakhi overseas.
I like their reasonable deals n love their quick service.
From placing online order to order delivery point, it was a challenge at every step. Extremely disappointed with the service and unfriendly website of Ferns n Petals. Despite paying top dollars, could not achieve the goal of getting to send a surprise gift to my dearest friends on their 25th wedding anniversary in time. Please do not believe the tall claims made by FnP of fast service, same day delivery etc. For one simple cake order, multiple calls will be required to be made to the call center and every call just gets you apologies without any resolution.
I would not even rate them 1 star if I had the option of submitting without a rating.
Unhappy and disappointed customer.
Dear Sonali,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals
FNP is best in market, the only disappointment is their delivery system. Despite of mentioning for order to be deliver by evening but as usual they deliver in morning which in turn ruin the surprise.(Technically they do not work as they suppose to)
Dear Sumant,
We can’t thank you enough for your appreciation and kind words. Our success comes from your faith in us and we are truly thankful for it. We look forward to continuing our relationship with you and hope we can serve you once again.
Flowerly Yours,
Team Ferns N Petals
I am a happy customer.
Delivery was on time, One thing I didn't like was the customer support chat that they have! I waited for 20 min to get to talk to someone and that guy did not know anything about the product i ordered and wasn't helpful at all... I did not have an option to choose the card and that's the reason I contacted the customer support but they were useless
Dear Deepika,
We would like to sincerely thank you for your appreciation. Your support means a lot to us and we are really grateful to have you as our valued customer.We appreciate you taking out time and giving your valuable feedback. It will help us in getting better at what we do. We missed a chance to give you a delightful experience with us and we sincerely apologize for it. We want to assure you this won't be repeated by us in future.
Flowerly Yours,
Team Ferns N Petals
Never order from here. The product delivered looks pathetic compared to the one displayed on the website. They totally ruined mother's day for me. It is a completely unreliable company according to me. The plant delivered looks like a dying plant. Thanks fnp for making my gift to mom a highly dull one and spoiling my day.
The left image shows what was delivered to me (photo taken on day of delivery) and the right image is what is displayed on their website.
Dear Tanisha,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals
Messed up a mother's day delivery and did not even care for making this mistake. If you want to know what worst service looks like, order from them
Dear Rohan,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
Chocolate cakes r good but need to improve on other flavored cake... overall nice experience... there r options available on the site so easy to go through
Dear Shilpa,
Thank you for giving us this wonderful opportunity to serve you. Customers like you are actually the reason for our success and we want you to know how much we appreciate your being a part of the Ferns N Petals family. Thank you for trusting us!
Flowerly Yours,
Team Ferns N Petals
Better to order from a local vendor than this.
No scheduled delivery, late delivery, customer care number takes too much time to connect,
They didn't deliver it till 9 PM and later they are telling me my order will be delivered next day, i was really shocked by this answer that if they can deliver it midnight why they cant deliver it after 9 PM (May be they wanted me to pay for midnight delivery cuz of their worst service) DON'T EVER ORDER FROM THIS IF YOU WANT TO MAKE ANYONE FEEL SPECIAL ON THE SAME DAY.
Ferns and Petals, congratulation, you just lose a valued customer.
Dear Ajita,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
I have been using Fnp for more than 5 years, may be more. This time it on by father's bday. Cake quality was great! Thank you
Dear Sumant,
Thank you so much! We are so happy that you are happy. We will do our very best to continue to not only meet, but exceed your expectations.
Flowerly Yours,
Team Ferns N Petals
Love ferns and petals... super easy to order and great product. I have ordered multiple times... and always satisfied with the product and service of ferns and petals... You are delivering happiness on customers door step. Thanku
One of the suborder got delivered promptly which i am happy about. But i cannot digest the cheating done on the second sub order to chennai. The site said Delivered but my mom never received the cake. Also, i think FNP should check and hire the delivery boys. Please consider that.
Dear Saranya,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
The order was placed and the estimated time was 6 AM to 9 PM. Upon chatting with the representative, they said they will call and reach home before 4 pm. they called 3 times a day delaying the order by 3 hours -12,3 and 6... Its 7 pm in India and she(my mom) has not received it yet... She was waiting for for this the whole day on Sunday. Finally they sent an email that they tried delivering and recipient was not at home - which was not true! Really! So easy to shop but so difficult to get the service.
Dear Keval.
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
Well on time, quality of product maintained.
Polite n generous executive. Totally loved the experience and have always loved it
Dear Soumya,
For us, our customers mean the world. We are really grateful for your continued support. It is a vital part of our growth. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abhinov,
You mean a lot to us and we look forward to continuing our relationship with you. Serving you once again will be our pleasure. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals