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Our expectation when we buy online (Actual Price - Discount = Lesser than actual Price)
In groupon Exaggerated Price - Discount = Actual Price.
Meaning even if you go directly, you will get the same offer.
Below is my 2nd experience had with fnp,
I have ordered saree which is supposed to be delivered on 21st June for the anniversary occasion. Whereas Fernsandpetals have not delivered on time and the same has been delivered on 23rd June that too happened after raising a complaint and continuous followup.
Below is their reply to my complaint,
Dear Sir,
Thank you for contacting Ferns N Petals!
This is in reference to your order number: xxxx
This product is shipped using the services of our courier partner. For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date/time of delivery. Your gift can be delivered prior or after the chosen date of delivery.
However, we have forwarded your complaint to the concerned courier partner, your order will be delivered soon to the recipient.
Below is the current status of your order.
We value your relationship with us.
Flowerly yours,
ECOMD
Team Ferns N Petals
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Dear Raj,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals