Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
I had an unpleasant experience when I received a dead plant as a gift, so I got in touch with the customer support, just to rant. I was surprised by how polite they were, and seemed like they were genuinely sorry. So I decided to give them a chance, and they redelivered my order, and proved to me that they do care about their customers.
You provide best service and also good product quality... I really love it. Thanku
You are doing good work.
Dear Priyanshi,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I advice everyone to go through wid this service it's excellent I love it... u ppl r dng Gud Job... love it
Dear Afreen,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles
Flowerly yours,
Team Ferns N Petals
Connecting people with gifts and Joyful delivery. Product quality and value for money satisfactory. Well designed website.
Dear Vaibhav,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly yours,
Team Ferns N Petals
They delivered the wrong cakes i ordered. Close down your business, please! My family received cheap cakes that are available for purchase meters away from our house.
Dear Jcro,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
The best thing at Ferns & Petals is that even at the nth hour, there are options available and we can be assured about a terrific product and good service. Thoroughly happy and will definitely recommend it for your gifting needs.
Dear Vinay,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
This is the 2nd time i used FNP to surprise my wife with some cakes and gifts.
Excellent service, reasonable price and very punctual.
Dear Faizi,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
They arranged for an eggless cake and delivered it to my house on time, within short notice.
The cake was tasty and the service was prompt despite it being the heavy rainy season. Thanks so much. I have informed all of my family members about the service and website.
Dear Siddhi,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Thank you for support... you all guys...
Gift remaining a expression of interest, excitement, fun & love when it is done to right person on right time...
I liked the service of Ferns & Petals as they just delivery quality product on right time with extremely polite & friendly way...
Keep the good works team...
Dear Shubhangi,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Even I skipped to write a correct address but with good coordination of delivery boy I am able to get on right time and right place.
Thanks for understanding FNP team.
Dear Rishi,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
I suddenly decided to compliment my son who stays away on his profession, with a surprise gift on his birthday and my first trial with Ferns n Petals really amazed me. They kept up to their promise of timely delivery of apt product. Rare experience indeed. I recommend you to use www.fnp.com to surprise your dear and near ones.
Dear Rajakumar,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Options, price bands, smoothly navigable website and timely deliveries. What more can one ask for?
Dear Debopam,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Easy to acess. Easy to get. Fabulous service. Beautiful way of expressing love and care to dear ones via country's best online delivery app FERNS & PETALS.
Dear Anshika,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
It was a very smooth and professional experience from the selection to payment to delivery. Timely status update and response from the team on account query were really improved the trust on your service. Thanks team FNP for a great job.
Dear Sachin,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
It was a great service and surely will be using in future for all the occasions.
They will provide you service on time and will help you to create special moments for you friends and family far from you. My wife was really happy to get the gift on her birthday.
Dear Khazan,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
It was my parents' marriage anniversary and I order a cake and plant. I got a mail in the morning that the order will be delivered at 8:00-15:00. Then automatically the schedule was changed from 7:00-21:00. When I called the customer support they said they can't reach the delivery team. What sort of bull$#*! is this? You spoiled my parents' anniversary and lost a customer!
Dear Pooja,
We are so sorry to hear that. This certainly doesn't meet our standards. Please send us your order number and we'll get back to you as soon as possible with a further resolution.
Flowerly yours,
Team Ferns N Petals
The product finish was excellent. Picture print was so clear and realistic.
Made our anniversary special
Dear Sarmishta,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I have ordered more than 5-6 times from this site. Every time the delivery was on time. Because of ferns and petals, I am able to send cakes and flowers to my home on all special occasions. I would recommend this to everyone.
Dear Neha,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I have been ordering from FNP for a long time now and for every occasion, they deliver the best products and on perfect time. I recommended it to my friends and we are all happy customers now. Products have always been as shown in the pictures. Thanks a lot!
Dear Alcina,
Thank you for your very kind words. Your support means the world to us. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
I was simply amused by the service offered by Ferns and Petals through their on-line portal. It just few minutes I could select the right gift, write a note along with it and what's more got special discount- it was splendid experience - value for me ey would be understatement. Ferns and Petals actually exceeded my expectations.
Dear Kalpesh,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kovidh,
We do apologize for the initial disappointment. We are so happy to have been given a chance to turn this around and make things right. Looking forward to delivering more smiles for you and your loved ones soon.
Flowerly yours,
Team Ferns N Petals