Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
I am totally in love with the plants that I bought and the one that came as a gift. The quality is good and the image shown exactly matches the product. Super fast timely delivery. Lot of varieties to choose from. Overall, I am very satisfied and will definitely order again in future for myself and for gifting my loved ones.
I have placed order for pineapple pastry for my parents anniversary. The cake delivered was cheap butter cream cake from a local bakery which costs rs: 100. They charged me 5 times more the price and delivered a worst cake. Never ever going back to them.
Dear Sravani,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
They have very poor response for the delivery of online orders. They didn't do any delivery of order for flowers which I placed through online. No response from customer service. Rating should be least. Less than one.
Dear Sunil,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals
The work done by you not so good. But i loved it. Work hard. And keep up the good works. An u will succeed one day. And tgat day i will give you 5 review my boy.
Dear Dilir,
Apologies for the inconvenience caused to you! Please let us know what went wrong so that we can get that resolved.
Flowerly yours,
Team Ferns N Petals
I sent flowers for mother's day which were supposed to reach on 5/13. I assumed they would be delivered. Left on trip and returned 4 days later and checked with folks in India if they received the flowers. Nope. Checked the order status and it showed delivered. So clearly they completely scammed me or delivered it to a wrong address. They keep sending senseless responses to my case I opened with their customer service. Ridiculous they keep citing a 48 hour policy on perishables. What they don't get it was never delivered. They can not even provide the evidence of delivery and refuse to issue a refund. Funnily enough they send a canned response - We will better serve you next time. Don't you get it - fix this time first and then there will be a next time.
This is second time i used there service. First time it was an issue with duplicate order due to their website. Fine, i gave them benefit of doubt and used it again. This time - non delivery inspite of charging my card. Disappointing!.
Just dispute all of the charges this company that are not valid and at some point they'll improve their service or customer service.
Order number *******
Dear Prady,
We are sorry to hear this. We appreciate your bringing this to our attention. We have your order number with us. We promise we will get this resolved soon.
Flowerly yours,
Team Ferns N Petals
These guys are utterly unprofessional. Bad customer service. No escalation channels. An order placed for delivery 15 days prior was delivered one day later than scheduled. Explanation provided - we can't control delivery. BIG DISAPPOINTMENT. AVOID USING THIS WEBSITE.
Dear Deepak,
We are so sorry to hear that. This certainly doesn't meet our standards. Please send us your order number and we'll get back to you as soon as possible with a further resolution.
Flowerly yours,
Team Ferns N Petals
I wish I've done more research and seen these reviews before I bought the birthday cake. It looks hideous and even a child could've done a better job decorating. The cake does not look like the photo at all and all placement are just random. Highly recommend no one buys from this place. I've attached photos of what I really bought and what got delivered instead. Disappointment guaranteed.
Dear Lily,
We are sorry to hear this. We appreciate your bringing this to our attention. We have your order number with us. We promise we will get this resolved soon.
Flowerly yours,
Team Ferns N Petals
Bunch of liars and thieves. Never deliver on time and give false promises of time of delivery.
They don't know how to run a business - NEVER DEAL WITH THEM!
It's almost 8pm in India and the Mother's Day flowers have yet not reached - ridiculous.
They should shut down their business if they cant manage it!
Dear Yazad,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
The "so called cake" must have been a left-over from a cake smash event, recipients could not decipher the mothers day wishes on it. If these people can run a business esp with their intelligent customer service team which cant get back to a complaint within 24hr to fix that day Im convinced anyone can be better. Picture of their awesomeness included
Dear Asif,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can look into it.
Flowerly yours,
Team Ferns N Petals
Worst service ever can't deliver products on time and request for delivery after the occasion
No response from FNP team as well
Dear Nitin,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
My product had to be delivered on 9th may still it is not delivered. Very bad service. Even other product whatever i had ordered from it that was also not up to mark, Simply taking more money from customers and not dealing with product quality and delivery and providing wrong expectations. I will suggest everyone don't go for it. There are several better applications who provide better service that it.
Dear Sunil,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Cake order was never delivered. Initiated online chat reg. Order status twice.
Still waiting on rsp
Dear Vikram,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
An efficient trustworthy organisation enlivens festive occasions with timely delivery of goodies bringing cheer all around.
Dear Akhil,
Please accept our heartfelt thank you for your support and encouragement. However, we would request you to let us know what stopped you from rating us 5 stars so that we can work on that.
Flowerly yours,
Team Ferns N Petals
1. I ordered half kg cake online, They delivered very bad quality, around 250 gms of cake instead of 500 gms.
2. We raised multiple complaints. Every time they closed our requests. They asked to send cake pics. So, we sent them cake pics with height of the cake and pics from all sides. Then they closed request id. Again after filing complaint, they asked us to send weight of the cake and we sent. These happens three times and they closed request id without taking any actions and Agreeing with us.
3. This happens second time with us. In 2017, they didn't delivered any cake which my brother ordered and didn't give our money back. This time, they delivered poor quality and less quantity cake. Please don't trust this website. There is no guarantee to get your cake to you or recipient. Instead go with "talash.com". They are far better with excellent customer service and delivery services.
Dear Julee,
We are so sorry to hear that. This certainly doesn't meet our standards. Please send us your order number and we'll get back to you as soon as possible with a further resolution.
Flowerly yours,
Team Ferns N Petals
Don't deliver on said date
If you want your special occasion to be ruined, please go ahead as my parcel delivered date was of today, and tracking I'd also said it will be delivered today, but it didn't got delivered and they say we are not authorize for delivery as it is done by third party.
Don't know why the hell there is option to choose delivery date than, if they are not responsible for meeting the dates.
Dear Garima,
We apologize for the inconvenience caused to you. We have your order number with us and will look
Into it right away.
Flowerly yours,
Team Ferns N Petals
My order was delivered within the time frame given. The site is easy to navigate and the choices are awesome.
Dear Customer,
Thank you for your very kind words. Your support means the world to us. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Easy to order gifts/flowers to our loved ones. We will make happy our loved ones by ordering surprise gifts/flowers from FNP.
Dear Karthik,
Thanks a lot for your appreciation. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
The service is too bad. Please not opt for it. They fool us. I had selected a different cake while ordering but some other cake got delivered. On asking for replacement to the customer care they are saying they cant do anything. It was a expensive cake I lost my money like wise it was my babies birthday, had ordered a cartoon cake for her but someother photo cake got delivered, which was not at all good in appearance. Plus cost being too high! Highly dissapointed. I dont feel like giving any star to such company who dont even know to address the customers queries properly.
Dear Tanuja,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
They charged delivery amount not delivery to person. Even customer service people also not responding properly. I don't suggest to anyone guys.
Dear Sam,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Ordered 4 gifts each to be delivered on particular date but these people delivered all on the same day. Their customer care executive Mahima also assured me that gifts would be delivered as per the date chosen. Still when I track it says order is in transit. WOW... worst service ever.
Dear Ankita,
We're really sorry. That is not at all how things should have happened. Please send us your order number so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ramya,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals