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1. I ordered half kg cake online, They delivered very bad quality, around 250 gms of cake instead of 500 gms.
2. We raised multiple complaints. Every time they closed our requests. They asked to send cake pics. So, we sent them cake pics with height of the cake and pics from all sides. Then they closed request id. Again after filing complaint, they asked us to send weight of the cake and we sent. These happens three times and they closed request id without taking any actions and Agreeing with us.
3. This happens second time with us. In 2017, they didn't delivered any cake which my brother ordered and didn't give our money back. This time, they delivered poor quality and less quantity cake. Please don't trust this website. There is no guarantee to get your cake to you or recipient. Instead go with "talash.com". They are far better with excellent customer service and delivery services.
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I placed an order for a 1 kg cake, and they delivered 500 grams. They charged me 150 extra for...
The service was deeply disappointing, and the team's competency in effective communication was...
Dear Julee,
We are so sorry to hear that. This certainly doesn't meet our standards. Please send us your order number and we'll get back to you as soon as possible with a further resolution.
Flowerly yours,
Team Ferns N Petals