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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Where the are many options for online gifting services, Ferns and Petals have exceeded in bringing best options with excellent service. Totally satisfied! Kudos to them.
I appreciate the team. You delivered order on expected time that is most important thing done by your team.
Dear Swapnil,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
Thank you so much by FNP for giving me such wonderful product. I gave flowers to my friend and she loved it very much.
Thanks a lot
Dear Customer,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
It's nice experience with ferns and petals! I bought wallet with customized name! Good quality as expected! Thanks
Dear Asha,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
It was my son's birthday and your chocolate truffle cake (his favourite) made it extra special for us. Selection and ordering process is extremely easy. The quality of the product is upto the mark, its value for the money. And the delivery was flawless. Thankyou :)
Dear Farhana,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family.
Flowerly yours,
Team Ferns N Petals
The data base is impeccable., Staff is courteous and friendly in reminding important dates before the event. Ordering is simple, easy and fast and delivery is smooth on time. Communication is also very good.
Dear Birendra,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
On time, as seen on website, as promised, tastes yummy too. Was a wonderful experience with FNP.
Iam sure to go for it in near future too
Dear Abida,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
The order was confirmed to be delivered on the same day but was not done. After follow up they say it's not possible today but no email or anything send from FNP side even after a request to be delivered the next day. Still, it is delayed not yet delivered. The customer care is very bad in answering you're enquiry. Not even accepting the order cancellation. Overall very very bad and poor service.
Dear Marina,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Thanks for timely delivery of birthday cake! Much appreciated!
Service was really good!
We always order from this site!
Dear Olive,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Excellent Service. Product was the same as specified on the net. Flowers were fresh and timely delivery. Value for money too.
Dear Madhavi,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Every year i send the gifts through to FNP to my parents and friends. This is one of the best service for sending gifts to ur dear ones.
Dear Anitha,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
Simply superb and amazing. Have told all my friends. You will have to promote through all social medias. Give discount and offers fifbthe first order. For birthdays of the clients/ customer, you can send them a cake as a surprise
Dear Saraswathi,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Good collection of gifts and flowers and was delivered timely!
Billing was not easy with safari and explorer, alert for online billing - use chrome.
Dear Dee,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
Very Punctual and Quality is same as shown. Person I spoke on phone was very cooperative, knowledgeable and helped me to finalize my deal.
Dear Pawan,
Thank you for giving us an opportunity to serve you.
Flowerly yours,
Team Ferns N Petals
I urgently placed an order to fnp a combo gift (flower&cake) for my mom-in-law in Patna. I was very surprised for the very quick service and updates on my same day delivery order. Though i was in Australia i was able to surprise mommya birthday. Thanks so much fnp for such wonderful service.
Dear Eda,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Bouquet was the exactly same as shown on portal and roses were fresh when recipient received the order.
Loved this site...!
Dear Swati,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
They have taken my last minute request of changes in the message. Like the customer care effort. Superb guys. Long way to go!
Dear Avinash,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
The delivery was very fast, delivered within two hours of order.
The product is also same as shown in the picture
Dear Vijay,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Thought of trying something different and as always found an interesting vase with silver roses and to add to the already beautiful looking bouquet was a natural sunflower which made the overall bouquet look all the more wonderful. Made their day on their 30th Anniversary. Mission accomplished. Happy us and made their day special. Thanks Ferns n Petals
Dear Customer,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
It's a very good way to be with our loved ones almost in no time, if your unable to be there personally.
Dear Abdullah,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Srujana,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals