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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Ordered lilies for my husband's birthday... Got it within 30 minutes... Prompt response and polite staff.
I ordered first time cake from here, For my friend (Pineapple Cake)and taste was so awesome that made her b-day more sweet and happy. Also cost of cake was reasonable and delivery timing also accurate that helped me a lot!
I suggest to try once from here... Thankss
The product quality, time of delivery, and the worth of it, is a perfect blend of what the fnp team delivers. Keep it up!
Dear Chirag,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
The process of ordering is very easy and very convenient. Also Bamboo plant sent were really good and my mom loved it... Thankyou...
Dear Swati,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
I have been using FNP for buying cakes and other gifts for 2 years now. All the products are exactly same as it is showed on the website. Also, 99% cases they deliver in the time they promised. Thumbs up for the services and Customer support!
Dear Anisha,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
Thank you for the Quality of flowers and delivering exactly what was ordered on all the past 4-5 times that we have ordered flowers to be delivered to friends and family in India.
The best point is we order here and receive that thank you call from friends as soon as they receive the flowers. That call speaks all.
Thanks to the fnp team and we hope to get the same service and supply of Quality flowers in future.
Dear Tanuja,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Ordering was quick and easy and the flowers and cake I ordered were delivered on time, within hours of placing the order. I'm really impressed by their service!
Dear Rajashee,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Very bad delivery service, i paid rs. 200 for special timing to deliver, but after 12 hours they dint deliver, still we are following the status
Dear Sathyan,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
The product which i ordered is very good in quality. It's packing was good. Delivered on time, product received to me is same as shown on the website.
Dear Radhika,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Third class service, I am receiving a message that order delivered, but the concern person who is supposed to receive have not got the order. After complaining they are giving excuse that mobile no was not reachable and the delivery person wrongly pressed deliver. After a day of delivery.
They have not informed me also. My first order with fnp was great experience. They $#*!ed my surprise and emotion of day. Ruined my whole year by their silly excuse.
Dear Rahul,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
The process of ordering is very easy and convenient. The cake and flowers sent were lovely especially when you can't be there for your loved ones. Keep up the good work
Dear Charlene,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I have ordered sweets cakes and now a guitarist experience. All of them were delivered on time. The guitarist experience made the bride cry. Wonderful.
Dear Chander,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
I am very happy with their service, I ordered almost 9-10 cushions for birthdays and anniversaries for my dear ones. Everytime its PERFECT, even the SAME DAY DELIVERY products are equally perfect. I am fan of their Plant collection, I ordered two Plants (Jade and Lily) from FnP, both are delivered very safely and as it is shown in the website. You can rely on them. Thank you so much FnP.
Dear Monomita,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
I needed the order urgently and the customer care helped me with the same. I got it within 3 hours. The quality was picture perfect, as shown in the image.
Dear Abhinav,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
FNP cheats you on order deliveries? I was given a delivery slot between 12:00 PM and 3 PM and despite paying extra money for on time delivery the order is delayed. I am now being told that it will be delivered between 3 PM and 6 PM. The delivery address is an office address and it closes by 6 PM. I needed it delivered before 5 PM anyhow. This has become a regular FRAUD with FNP and despite taking extra money for standard delivery they delay the order. The Call Center support has the same standard reply."We are Sorry for the inconvenience". They charge the customer extra for ontime delivery and then delay the order by simply sending a sorry. They are cheating the customer this way. My order number is *******
Dear Maneesh,
We apologize for the inconvenience caused to you. That is not at all how things should have happened. We have your order number with us. We assure you of a resolution at the earliest.
Flowerly yours,
Team Ferns N Petals
You made my mom's bday so special with a great at home relaxation massage and amazing balloon decoration. Both the services were on time and soo good. We really enjoyed the experience. Keep growing and giving us customers amazing services. I have been your valued customer since years and will definately use your services again
Dear Ssmridhi,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Happy, content and thankful for your excellent services.
Dont know what life would have been without you as a helping hand.
Much love and wishing you great success
Dear Kesiya,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I had ordered Birthday Bouquet to my Son in law it was excellent, delivered as expected.
Price is bit high, if FNP considers the same will be great.
Thanks and best wishes
Dear Mahesh,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
You are best guys, impressed with your service and product quality. Will recommend you to my friends and loved one.
Keep doing well. All the best
Dear Mahendra,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
I ordered online a cake, flowers and gifts from Australia. Awesome experience. A representative phoned me from India, had updates at every stage, delivery was on time, great quality, very professional. Well done.
Samir - Perth, Australia
Dear Samir,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
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From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Moksha,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals