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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Ordering with FNP was very convenient and the response and delivery was prompt. And the cake itself (Velvetty Chocolate) was scrumptious. Thank you FNP
Nice to hear from beloved ones that the taste was good and reached them on time. Would request to add more affordable and variety of gift items. This would enable young and old to express their love within their budget.
Dear Sunderrajan,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Not the first time using them and certainly not the last either! Best flower/cake/gift delivery site! Delivery was on time and the products did put a smile on the recipient's face! Thank you guys!
I am from Singapore. Since it my niece's birthday coming up in Chennai India, we decided to get her a surprise.
So my wife came across your website and we decided to place an order online for a birthday cake.
I was impressed by the convenient online accessibility and notifications from Ferns N Petals about our order.
The important test of service was the delivery schedule and product upon arrival. Excellent time keeping and product was as per the online photo.
What more to say! Keep it up folks.
Dear Customer,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Delivery was on time. Much before what I had expected but the arrangement was not upto the mark.
There was lack of finishing. Base level chocolates were broken. Hope to get a more perfect product next time. As compared to the price charged product was not upto the mark.
Dear Nidhi,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Wonderful bouquets... a wide array of bouquets to choose from... can be easily booked and love the message templates they have which can be used in our cards
Dear Bijal,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
Delivery was on time and product quality is good. But not all the items are available to deliver for the required address. Also Website details to be maintained correctly - shows different delivery dates before and after opening the products.
Dear Sowmya,
We apologize for the inconvenience caused to you. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
We order 2kg almond cake, the taste and texture are great. We enjoying a lot.
Deliver in time as per the promise. Thanks
Dear Laxmi,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Great experience and perfect delivery satisfied with the service good job team keep on doing the good work
Dear Jatiprasad,
Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful.
Flowerly yours,
Team Ferns N Petals
Very disappointing experience. The gift which I scheduled to deliver on 16th Sept before 2pm got delivered on 17th sept 6pm (even by paying extra amount for fast delivery). Communicated over chat and call again and again over 20 times. I dont know if it would delivered on 17th if I didnt made these much calls.
It ruined the excitement and lost the importance as it was scheduled for special occasion.
I will not use their service in future and will not recommend the site.
Dear Kunal,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Really enjoyed the process of having gifts delivered on time. Very satisfied with the way it got done.
Dear Balu,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Website was easy and simple to use. Whole process took few minutes. Product (Flowers) were as per description.
Will definitely use your services again.
Keep it up
Dear Subbarao,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Service was on time. Quality was good. You may like to make the rates little more attractive, as i feel they are slightly on higher side.
Dear Subbarao,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Ordered a birthday cake and a gift item to be delivered at mid night(which cost Rs. 250 extra charges) of the birthday. The cake was delivered a week before the date. And the gift item was delivered after the specified date. These people are nuts. And they tried compensating me by giving a discount voucher of 20% discount on their product even after said I do not want it. Why would they think I'd every trust them with their services. Never-ever try to take services from them...
Dear Ishika,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Great way to send your loved ones messages when you are away from them. Has an amazing service and great service all over india
Dear Customer,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Excellent service and understand cake was good. Will surely look forward again to repeat order and recommend to all my friends here in Dubai
Dear Mukhtar,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Really happy with gifts Nd the quality of the gifts... fantastic service... always on time... always happy thanx guys
Dear Zeenu,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Keep up the excellent work guys! You truly know how to deliver good products and at the right time. Thanks for making my parents day special by taking care of each detail!
Dear Manya,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
F&P is doing a fab job by delivering love n happiness for those special moments and that too in affordable pricing! Every year I get rakhi delivered with sweets. The sweets are always of premium quality & fresh. This year I also ordered cake & roses for my dad on his bday which were exactly as shown in the pic... Beautiful Rose bouquet with delicious cake. Thanks so much guys... You are doing an awesome job!
Dear Customer,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
1 word on the address was misspelled which I immediately corrected hence the cake was delivered but not the flowers. There were 2 telephone numbers given for the delivery person to call so in case there is an issue but nobody called those numbers! I asked the company why they did not contact the recipient but I got the generic response! I contacted the company again but this time to request for a credit and again, I got the same generic response.
It was not only a waste of money but also spoiled a birthday surprise for my daughter.
Beware of this company!
Dear Rebecca,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ganesh,
Thanks a lot for your appreciation. We are so glad that you loved our products and services.
Flowerly yours,
Team Ferns N Petals