FlorydayReviews 1,047
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Floryday Reviews Summary
Floryday has a rating of 3.4 stars from 1,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality and online shopping. Floryday ranks 1935th among Women's Clothing sites.
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Please can anyone tell me how to contact floryday?. I've been trying for weeks to return clothing items back to them I have followed there return procedure but they choose to ignore my emails. What a nightmare company floryday is. Please can anyone advise me what to do? Thank you Marie
I ordered in March of this year. My money was taken never received a email or my order. Can't get ahold of them tried for months. Don't order from them they steal money and you get nothing.
Hi Elaine,
We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days.
Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html).
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
It's a legit place but I am very very very disappointed in the product I ordered a purse and it was a set of four the very cheaply made... Looks a lot nicer in the picture then it does in person also looks a lot bigger and a picture than it does in person it's small will not order from them again
Hi Dana,
We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Your return policy has resulted in 10 emails between me n Floryday. In addition I'm 5feet 4 inches size 6. The dress I ordered was so long it had to be hemmed professionally (size small). In addition the bathing suits both medium were to small to fit my 115 lb frame. I won't be ordering from Floryday again ever.
Hi Florence,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items for up to 14 days upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Poor quality rags not as represented in advertising photos. They offer you a very small refund as cost of returning to China is high. However I paid through PayPal and insisted on returning. The address they provided for return is non-existent. I was lucky as PayPal returned my money. DO NOT ORDER FROM THIS COMPANY IT iS A CHINESE SCAM.
Hi Lynda,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
First problem: I ordered two dresses on 5/17 and received 7/23/20! I needed the dresses by 6/25. I never got an email stating the date of delivery. My card was charged on 5/18.
Second problem: Their website LIES about returns to warehouses all over the world. They only have one in CHINA! You will have to pay international mailing charges to return any items. The cost to return it to China was more than the cost of the two dresses.
Third problem: material is cheap and flimsy.
Hi Elaine,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Where is your return address in u. K. for goods this is the 10th time of asking for money back. Mrs ann cumming scammers trying to delay return so dont have to return monies am at my bank now to get them and fraud dept to get refund.
Hi Ann,
Please take our deepest apologies for all the problems you encountered. We didn't put the return address in public, since we have many return wareshouses all over the world. Our customer service team will confirm it and provide the corresponding address after customers contact us to initiate the return or exchange process.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered five dresses in the same size. One fit, too I could not pull over my body, one was huge, and one was slightly small but poorly made. I contacted Floryday requesting that they pay my return postage since their product is so inconsistent. They ignored my request but asked that I list items to be returned after which they will give me. A return fee. Other options were 70% off within the next year or keep the items and pay 50%. I replied with the items I would like to return and once again ask that they pay the return postage. Have not heard back yet, even though I was promised a reply within 24 hours. I'm thinking the positive reviews online were made by friends and employees of this company.
Hi Jani,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered 4 items from Floryday at the end of May.
They took a month to be delivered. I kept 2, which were fine for the price. I returned 2 on 3rd July and have still not received my money back.
It would appear that Floryday deliberately makes it difficult to return items and I am still waiting for MY money originally paid on May 25th. I will never buy from Floryday again.
Hi Sara,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered two pretty tops, size S, UK 8/10, which is always my size. Delivery was fine, but both tops were MUCH too big, more like a UK 14/16. Based on these sizes, I would have had to order a UK size 4!
Returns, which you have to pay for yourself, are not easy at all. The instructions are in bad English, complicated and not very clear. I have yet to receive my refund and I won't be ordering from Floryday again.
Hi Susan,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I will not buy another product through this site. When I received the clothing I tried on an item, it did fit right but I was optimistic. Over the next few days I tried on the others and all of them looked and fit very different from what they appeared to be on-line. Bulges in the material there shouldn't be and the sizes were too big. According to Floryday website there are 14 days to return and exchange items once received. I am screwed out of over $100.00. Hopefully I have helped prevent another dissatisfied customer
Hi William,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered 2 dresses received them in a reasonable time. When I open the package did notice the material was very thin( need slip). Tried them on one was to small the other to big. So can not use either one. Decided to wash the one that was to small to give to a friend and low and behold it shrunk and the one to big did not. Put up a review and Floryday contracted me and offered me a refund to take down my review. I agreed it been 18 business days and no refund. This is how they get good reviews for a while trick people in taking down the bad reviews. Not a good company DO NOT BUY ANYTHING!
Hi Joyce,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I would not risk buying again from this company. Why do I have to write at least 100 charachters. My blouse was not cotton as was. I will not bother to send it back as it has obviously come from China or America and the reviews are bad.
Hi Jane,
We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place.
Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered 3 of July and to day is 30 of July. They say on the site that you can speak to the shipping company but I can't see what companie I should contact. Don't order from this company.
Hi Paula,
We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days.
Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html).
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
They do not refund me 40.99 - the cost of return. Also quality of fabric is very low. Very cheap fabric.
Hi Nadezda,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Finally got credit for returned purchases. Starting to think a little better of this company. Last return I had which was less than 3 days ago, I was told not to send it back but was still given credit.
Hi Judith,
We appreciate your comments about our staff being friendly and helpful without exception. From the beginning to the end of your shopping experience with us, we are dedicated to making you happy.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
Ordered dress... it came 7 inches too long. Tried to return... forget it. They make it impossible to return.
It should be called ANTI-RETURN policy.
Dress was $23 with $10 shipping. If you do get a refund they don't refund shipping. It costs you another $10 to ship it back to then... so it costs you $43 to maybe (a BIG maybe) get back $23.
This website should be banned!
Hi Teresa,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered 6 items from this company. One item arrived with a stain on the front, three items had sleeves of different lengths, one item was so large two people could have fit in it, one item was so poorly made it wouldn't have made it through one washing and all of the items were of horrendous material. When I asked to return the merchandise I had to pay for that it cost me 65.00 USD to do so. Or You're given the option to keep the junk And only be charged for half your money. I received correspondence in languages I didn't speak, and when I finally did get reimbursed for the purchase they shortchanged me by a few dollars. This website is affiliated with AIRY and many other companies that advertise on Facebook and other places. The websites all look the same and are based in China. They are a complete rip off. The return address I was told to send the merchandise back to was to a Mr. Lee which should give you a clue that you are not dealing with a legit company. Before you receive reimbursement you will be asked to please remove your negative review. These five star reviews are with paid or fraud. This company is a fraud. Do not buy!
Hi Moira,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I have ordered two blouses. The quality of blouses I did not like. Then I was waiting a long time for the return address. By the given phone number is impossible to get through. Now I am waiting for more than two weeks to get my money back.
Hi Jelena,
Please take note that we don't have any calling service. The phone number is fake.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder.
Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best Regards,
Floryday
The shoes I ordered smelled disgusting. The quality was the worst I've ever seen! I can't be worse, I promise. The sad part is, that you even have to PAY to SEND THE garbage back.
Hi,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
From the business
Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marie,
We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday