FlorydayReviews 1,047
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Floryday Reviews Summary
Floryday has a rating of 3.4 stars from 1,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality and online shopping. Floryday ranks 1935th among Women's Clothing sites.
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Following their instructions on the website, I typed in my order number to get details on how to return the three items I had purchased.
The form said my order number was invalid/not recognised. I have tried to ring on the number for customer services, but that number is unavailable.
I have sent 2 emails which have not been answered.
I am returning all 3 items because of their poor quality.
An order was placed on their site using my card which was not by me. As it was a family member (a child) my bank could not reimburse. Within 2 hours of the order being placed, Which was 2 hours before the email stating it was shipped, I made an attempt to contact them to cancel this, there is no customer service number and the online chat is for pre sales only, after an order has been placed, the only way of contact is by email and expect up to 72 hours for a response. The form to contact them would not work. Pre sales could not help, they went ahead and shipped it anyway, I had no choice but to contact Yodel directly and they helped by stopping the shipment immediately. After posting a review on another site, Floryday emailed back stating they will refund but it may take 15 days to go through, they also tried to coerce me into taking down the review, adding that I can keep the item. I told them several times that I never received the item. I am yet to receive my refund.
Hi Pearl,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I implore anyone considering buying from this company to not waste your money. The clothes are not as described, clothes described as cotton or linen are viscose. Badly cut, nothing like the advertised image - it's an utter disgrace and scam. It is extremely difficult to get your money back and even if you can they take off a load for postage. This is a cynical scam and I intend to contact trading standards about their their misleading and false claims. DO NOT BUY.
Hi Liz,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Order number **************
Pair shoes for Mary Poli
Your return form will not accept order number
Please contact *******@bigpond.com with return address etc for shoes.
Hi Mary,
Thank you for taking the time to share with us such excellent comments. Our goal is to continuously provide excellent products and find ways to respond to every customer's request. We are glad to hear our staff was friendly and you are pleased with us.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
Do NOT buy from Floryday. The clothing is all 95% polyester. They advertise and show pictures of clothes that sound and look like they are cotton and linen. That is not the case! I repeat... Floryday clothes are disgusting and they lie about what you are actually getting. DO NOT BUY FROM THEM.
Hi Amanda,
We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place.
Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Ordered a top, which arrived today. Nothing like the picture and fits all wrong. I also wish I had read the reviews!
Hi Urszula,
We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered 3 dresses from this company which were of poor quality, however I decided to keep 2 and return 1 dress trying to find how to return the item is nightmare as there is no returns address or invoice. I eventually sent item back to where they said and paid for the item to be signed for on receipt. I have still not received my refund after over 1 month. They do not respond to e-mails it amazes me how companies take your money instantly but when you you want it back you practically have to beg or ask your bank to resolve the issues!
Hi Christina,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
DO NOT TOUCH THIS COMPANY WITH A BARGE POLE SERVICE IS RUBBISH // YOU CANNOT GET REFUNDS FOR CLOTHES THAT ARE RUBBISH OR DO NOT FIT /I HAVE WAITED 3 MONTHS FOR REFUND AND STILL NOT ARRIVED I WOULD NOT GIVE THEM ANY STARS
Hi Doreen,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
No way to track! Haven't received. Ordered 8/2/2020! Tries sending email to www.florayday.com; invalid address
Hi Florene,
Sorry to hear that you haven't received the order. Generally speaking, the order will be sent out within 7 business days from the day you place it, and for pre-orders it needs 14-21 business days on processing. Once your order is shipped, our system will send you a Shipping Notification Email that includes the tracking number. You can also track the order information here: https://www.floryday.com/track-info.html or log in your account and check the status in "My Orders".
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Have tried to make contact through email and no one reply's. Items that I purchased are too big, sandals are too big, looks like I am stuck with them as their customer service is shocking, would deffinatly NOT recommend this company to anyone
Hi Kathleen,
Sorry to hear that you haven't received our reply. For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I have written several emails and keep getting the same email back from this company. My shipment is supposed to be in Memphis, Tennessee I was asked to call Fed-Ex and check on my shipment. I called Fed-Ex and told them the tracking number they told me the package was there but it was empty. Fed-ex instructed me to call the company that shipped me the merchandise and have them complete a form so I could be reimbursed my money. It's been two months and Floryday continues to seen me an email that my package is in Memphis. It's been 2 months now. I will not recommend this company. They are a scam DO NOT ORDER FROM THEM!
Hi Donna,
We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days.
Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html).
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I placed an order with Floryday and then read the reviews! After reading about the poor quality of the items I attempted to cancel but was too late. I was very skeptical when I opened the package. However, I was surprised to see the quality of the items was better than I anticipated! Granted the items look better in the pictures but that's pretty typical. I am very pleased with my purchase. Shipping was very timely also!
Hi Maggie,
Thank you so much for taking the time to share your feedback with us. I am thrilled to hear that our clothes provides you with great satisfaction. I would like to thank you especially for your recognition of our high quality and fine craftsmanship.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
I have attempted to get some help tracking my order and have gotten ZERO assistance. Over the past two weeks, I have called several phone numbers to no avail. Both of the "assistants" hung up on me! This is the worst customer service I have ever experienced! I just want my money back.
Hi Anita,
Please take note that we don't have any calling service. The phone number is fake.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder.
Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best Regards,
Floryday
You're doing a good job, guys. Your customer service is very responsive. If only you could know how rare this thing is. Just stay as you are.
Hi Carmen,
Thank you for taking the time to share with us your experience. We appreciate your positive feedback regarding our product, and most importantly recognizing our staff friendliness. We are very fortunate to have a dedicated team of professionals working with us and proud of delivering wonderful service to you.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
I placed an order with this company in mid-June and received it mid-July. It's Covid time-I get that. Ok, so nothing fit and I returned it within a week of receiving the order. I have contacted the company 4 times asking for my refund and have received replies almost immediately, but not refund is in site. On August 17, it was promised within 4-6 weeks. It's now late September and still nothing. DO NOT ORDER FROM THIS COMPANY!
Hi Laurie,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
After initial problems Im pleased to report that the company responded To me immediately with a refund
Hi,
Thank you for taking the time to share with us such excellent comments. Our goal is to continuously provide excellent products and find ways to respond to every customer's request. We are glad to hear our staff was friendly and you are pleased with us.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
I place an order for my summer vacation and received it after i came back home from it. I took more then two months from the order date to arrive. Unfortunately it was not all the issue. All items have a very bad quality and i try to return, but i could not. They request me to ship back on my own expenses and said they would only return partial payment. If you want to return, you will never get your money back.
They said:
"I am sorry to hear that you would like to make a return. I understand your concerns that you wish to make a return. Please be assured that I will take care of your case and help you out. We can accept the return to our US warehouse, but based on our experience, the return might take quite a long time and also the return postage will be costly.
Please let me know which items you would like to return so that I can calculate the item price for you. You can provide us the item ID indicated on the packing list or the item code shows on our product page. If there are same ID(s) in your return items, please provide us more detail, such as the size/color/quantity.
To help you solve this issue in a timely manner, we suggest you keep the product(s). Below we have worked out the following ways to solve your problem. Please kindly reply to this email to tell us which options you prefer before we process the next step.
Option 1: Keep the product(s), and we would like to create a coupon code valued at 50% of the item(s) value. It is valid for one year and you can use the coupon for your new purchase here.
Option 2: Or keep the product(s) and we issue you 30% refund of the item(s) value.
The refund or coupon code will be issued upon your confirmation.
Thank you for your time and understanding." it is unbelievable and unacceptable
Hi Carla,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I cancelled my order 12 hours after placing it. Received an email that they are sorry to hear about it. Company has not processed a refund and shipped the item 4 days later. I had no choice but to file a dispute with my credit card and was assured that the money I paid will be refunded.
Hi Rimma,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Ordered a couple of tops and had to return them as not a good fit. Sent by signed delivery, they were received on the 13th July and still not had a refund.
Hi Anne,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
My items were shipped from China, and were slow to arrive. They were poor quality - shapeless styles and low quality material. The returns website and chat "help" rerouted me back again and again to the same form which could not be submitted. Apparently they do not accept returns in actuality. Why else would I get this hopeless run-around? I will be donating my unusable items with tags still on to charity and hope this review will caution others away from this business.
Hi Missey,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
From the business
Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine,
Please take note that we don't have any calling service. The phone number is fake.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder.
Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best Regards,
Floryday